I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more
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Review summary
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I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more
It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.
Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more
Company details
Written by the company
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Contact info
United States
- porchpirates.us
3.5
Average
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Everyone crying just wants a prize, these boxes are legit.
I just received my fourth Porch Pirates Mystery Box order. I feel like a lot of people throw a tantrum because they expect to win a prize on their first box or so, but we WON a brand new PS5. My son is over the moon. Unfortunately, my wife's pink box was destroyed by UPS and it looked like someone had opened it up on the way here. I called Porch Pirates and was able to speak to the owner, Austin, himself! He got me another box on the road right away. It's been about a year since I've been buying from porch pirates, and they're the only mystery box company that actually picks up the phone, handles issues, and cares. I have seen MASSIVE improvements in both the speed of delivery, the customer support and the quality of their boxes. You've earned a subscriber today pirate crew! Thanks for the PS5 :)))
17 July 2026
Still never received
Still never received. Since 6/21/26. It’s 7/16/26. It’s supposed to arrive today.
21 June 2026
Unprompted review
Reply from Porch Pirates Mystery Boxes
Hey Gina! We're trying to figure out your order information so we can see where your items are. Please give us your contact information via support@porchpirates.us :)
I was supposed to receive my order June…
I was supposed to receive my order June 29th, but here it was July 15th and nothing and no shipping information. I reached out to Customer Service and Nina was right back to me within an hour. Due to the advertising on Facebook, their business has exploded and orders are backed up. She said she would put a priority on mine so that it does get shipped. I told her I thought that may be the case but wanted to make sure I didn't have a real "porch pirate". ☺Nina did a great job and made me feel at ease and may have appreciated my little joke, lol, but maybe not. I was more worried because I am so excited to see what I am going to get!!
15 July 2026
Unprompted review
Nina in Customer Service is great
Nina in Customer Service is great! Super fast in responding to my inquiry. Looking forward to getting my first box from Porch Pirates!
15 July 2026
Unprompted review
My order had been delayed but I reached…
My order had been delayed but I reached out to customer service and within minutes Nina was already solving the issue. I really appreciate her prompt response and willingness to get me a resolution fast. Thanks again Nina!
15 July 2026
Unprompted review
I ordered june 22,2026
I had been concerned about my order and I reached out by email. I was then contacted by Nina who apologized for the delay. Explained that they have become very busy and are working very hard to get the orders out and have happy customers. Nina assured me , my order will be handled soon. I appreciated her quick response. I will do another review after I receive my order. Looking forward to it !
14 July 2026
Unprompted review
Quick response to my email. Very polite.
Slow in recieving,but Heidi responded to my questions as to why quickly and politely. I look forward to receiving my box.
14 July 2026
Unprompted review
I haven't gotten my boxes yet .
I haven't gotten my boxes yet .. but I know I will enjoy them when I do get them
14 July 2026
Unprompted review
Nina was very quick to respond and very…
Nina was very quick to respond and very professional
13 July 2026
Unprompted review
I ordered a beauty and wellness mystery…
UPDATE: THEY reached out to me after my posted review and offered a full refund if I removed my 1 star review. I declined and said I stand by my review. I also have screenshots of the entire conversation. Not once did I ask for a "luxury " purse.
I ordered a beauty and wellness mystery box and thats not what I recieved. Instead I got a bunch of useless temu garbage. Some of the items even appeared used. Lesson learned.
10 July 2026
Unprompted review
Reply from Porch Pirates Mystery Boxes
Renee reached out to us and stated if we did not give her a luxury purse she would leave us a 1-star review. Unfortunately, we get this threat quite frequently, but we will not rig the system at the cost of other customers who wish to participate fairly. We did offer to refund Renee fully but she declined our efforts to support her, all Beauty and Wellness boxes at this time include 3+ Sephora items which retail cumulatively more than $100 per box :)
Waste of money
Waste of money! Received cheap temu items and other crap that wasn’t worth anything! I spent $135 and was very disappointed! DO NOT WASTE YOUR MONEY!!!!
13 July 2026
Unprompted review
Heidi is awesome and so helpful
Heidi is awesome and so helpful! Kind quick responses!
12 July 2026
Unprompted review
Great customer service …
Great customer service provided by Heidi!! I am super excited to receiving my packages.
13 July 2026
Unprompted review
ordered two boxes june 5th
ordered two boxes on june 5th, I realized they weren't delivered. I reached out to customer service who told me they would be ship the next day. That did not happen. A few weeks went by, and I reached back out to them. They told me that the boxes would be delivered in a few days. Every email started with how they gained such notoriety due to going viral. Then they quietly canceled my order a week later without saying anything.
Order number #10542
Update. want to clarify i deleted the email by accident. But was able to log onto my account and find the order number and information.
9 July 2026
Unprompted review
Reply from Porch Pirates Mystery Boxes
Charlie, I’m not seeing any record whatsoever of your order in our system; we also don’t have the ability to delete your emails… cancelled orders automatically notify the customer via Shopify. If this is a legitimate review please contact us with your order information and we’d be happy to assist at support@porchpirates.us
Response to update: Okay, yeah it looks like this was refunded on June 26 and an automatic email was sent. Sorry if this was deleted somehow, let us know if we can be of any further assistance.
Thank you :)
Heidi reached out to me in regards to…
Heidi reached out to me in regards to my order that I had placed. She is extremely helpful and was able to help me. Great small business communication. Thanks Heidi!!
12 July 2026
Unprompted review
Heidi took care of me very quickly and…
Heidi took care of me very quickly and politely. Very good customer service skills.
12 July 2026
Unprompted review
Still waiting… however!
Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!
12 July 2026
Unprompted review
Order Tracking
Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.
11 July 2026
Unprompted review
Heidi was very helpful with getting my…
Heidi was very helpful with getting my questions answered and responded really quick and made sure it was done thank you so much
10 July 2026
Unprompted review
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