I like the products and the styles of the products. However, the customer service is terrible. I hope they get it together because this can kill a company. They are slow to get back to a person and th... See more
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I accidentally purchased two commuter backpacks. The company was very quick to tell me that I would have to wait for the orders and ship the one I don’t want back. Shipping from the US, to Canada, cos... See more
I hate leaving bad reviews, but this is ridiculous. Their website says you can chat with someone Monday through Friday from 9am to 4pm, but there's never anyone available. Then it asks you to send an... See more
I purchased the Go Getter Tote in berry and fell in love with it. I take care of my things and was saddened when it started to break down at the seams and straps but thought it was maybe just a bit of... See more
1.6
Bad
147 reviews
No history of asking for reviews
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I loved my purchase of the cross body…
I loved my purchase of the cross body bag but I only had the bag 1 year and the zipper broke and they will do nothing about it and say they only stand by their products 90 days. I think this is pretty sad and a product such as this, should last much longer. Very disappointed in there customer service.
18 October 2024
Unprompted review
FRAUD! & Rude and useless customer service
Rude and useless customer service! I called because I had reached out several times regarding the unauthorized charge out of my account after I had ordered from their company. They denied the charge and refused to assist me. It was very obvious it was them. I did contact my bank which also verified they helped themself to my account. I had to create a fraud case against them. warning do not buy from them!
3 September 2024
Unprompted review
Poor customer service, rubbish bag!
If you an international customer do not purchase items from this company unless you want to pay ridiculous custom charges. The company lied and mislead customers to pay additional custom charges on top of shipping costs and edited their webpage when it was highlighted. Really poor customer service, takes no accountability for their error, bag quality is rubbish, Avoid at all cost, complete disappointment !!!!
2 July 2024
Unprompted review
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