Poolemoto Reviews 

I am writing to formally request a refund of my £200 deposit paid to Poole Moto. My request is based on the following timeline of events:
• Finance Approval: I initially applied for a loan through Moto Finance. I was informed the loan was approved and instructed to pay a £200 deposit to the dealer, Poole Moto, to secure the vehicle.
• Finance Reversal: Following the payment of the deposit, Moto Finance updated my status to "disapproved." Consequently, I was no longer able to proceed with the original purchase.
• Refusal of Service/Refund: I requested that the agent, Luke, either source a comparable bike or provide an alternative that met my requirements. These requests were denied. Instead, I was pressured to accept a bike 10 years older than the original, which was unacceptable.
• Disputed Invoice Terms: The dealer has refused a refund, citing a signed invoice stating that deposits are non-refundable. However, this same document contains a disclaimer stating I had "inspected the bike and confirmed the mileage." This is factually incorrect; I have never seen the bike in person, making the signed statement inaccurate and the contract terms questionable.
Given that the sale could not be completed due to finance failure and the dealer's inability to provide a suitable alternative, I am requesting a full refund of my £200 immediately.

So bought a moped to get to work last January 2025 they delivered it in the dark upon the morning I noticed it was scratched all over the right side be4 I asked repeatedly for photos of the bike when I left a deposit I mistakenly paid for the bike my mistake as I was desperate for transport and it was delivered to my partner as I was at work looked like it been in an accident

2 or 3 weeks later it went back to Poole moto as has it no fuel sensor and also reported it was cutting in out they had back this cost me £200 as it cost for them to come collect £100 each way this is not covered by there guarantee they never told me what was wrong with it they just did the sensor

1 month later it went to my mechanic who report

1) No pin in the back brakes to hold them in (dangerous)
2) Carb seals needed changing
3) Biggest issue there was a crack inside my exhaust in manifold and it had come away inside which is failure which causes the loud revs & rubbish idling - which I reported before
Screws and bolts missing as well as all head off on the bolts

The bike has been back forth to the my own garage it cost me £609 and still not complete this not including the £200 I payed Poole motos to find the problem when I reported the fuel sensor and said there is a problem with ruff idle which was the exhaust
(They said they Mot the bike )

Although they will find parts for you and you can buy direct from them

My bike spent so much time in the garage it has cost more than the bike between my garage and public transport to get two and from work

They offered to collect the bike and I’d have pay another load of money to have a different bike

worst company ive ever came across
had problems with my exhaust glowing red saying thats normal with air circulating around the bike i only ran the bike for 5/10 mins reving the bike softly twice told them i,m not happy with the bike requested my money back
they seem to put words in to your mouth they dont listen stay away from this company

They sold me classic motorbike which I found out later that it was stripped to frame and rebuilt completely by using after market parts. Never showed this in their description. As soo as I paid the full price they lacked proper communication. I cancelled my order before they shipped it. They never refunded me until today
Unfortunately case it’s about to go to court.
Save your money, Never buy from them. Very dangerous

Will never use this company again. My son took his bike in for new sprockets and chain replacement. He got half way home and it all fell apart . Luckily he stayed on the bike. They did pick the bike up and put it right but refuse to give any kind of compensation. Situation could have been a lot worse if he'd have came off. Will be reporting to trading standards as they clearly can't do their job and are dangerous.Their argument was "people do make mistakes". Yes people do but when it comes to not doing up the part you fitted properly which could potentially kill someone . Check your work !!!

Poole Moto sold us a death trap and ruined a 16 year olds birthday present.
I bought a 50CC moped for my grandson’s 16 th birthday which looked very impressive. He took his CBT course on the bike but soon failed as the bike was unfit for purpose. It wouldn’t get up hills as it couldn’t reach 1st or 2nd gears. Two instructors couldn’t get it into gear either . When I phoned Poole Moto I was told the instructors were spinning us a lie and it was in full working order. I asked Poole Moto to collect the bike . Initially they said this was not under the warranty and I should take it somewhere locally. They finally agreed to collect the bike when I said this was the reason I had not bought second hand and paid 2300 for a new one. The bike was collected late on a Saturday night and miraculously already tested by 2 mechanics the following Monday morning at 9am when I received an email saying it was in full working order. I asked for a refund as my grandson had lost all confidence in motorcycles as this had been such an awful experience . However, I was told that as it had done 5 miles, it was no longer new and so they would buy the bike off us. This was ironic as they also said we had not driven it far enough to break the bike in. They wanted to know asap whether we would collect the bike or wanted 1400 for the bike. As we were on holiday at the time, we had little choice other than to agree to the sale . We therefore lost 900 pounds on a brand new bike.

I brought a keeyway Blueshark 80 from Poole in dec after 204 miles I asked for it to be brought back to be refused the attitude was you brought it you keep it i have tried various we CB buy any bike sites they sho UK ld not be able to use these titans as they are not true. motogb’s attitute has been terrible Don’t Buy a Bike from them

I bought a brand new Bluroc X-Bongo from PooleMoto and it stopped working after ten miles. This was not PooleMoto's fault, but it was their responsibility to repair it.

After a WhatsApp video call with the parts / service manager, and given that I live quite some way from Poole, it was agreed that they would supply me with the parts so that the repair could be made local to me. After almost two weeks of emails, WhatsApp messages and promises, PooleMoto have done absolutely nothing to resolve the problem, which requires a £10 part.

Fortunately, the Bluroc importer are superb, and when I spoke to them today, they immediately agreed to supply the part direct to me. Just as well because the alternative would be me returning the bike to PooleMoto for a full refund!

I went to get my bike serviced and to look at buying a new bike at £6500. The service is terrible, my bike was not ready on time wasting an hour travelling there. I tried to call them and got no response, emailed their sales and service, no response. The work on my bike was not done to my request, overcharged for fitting a screw which should have taken 2 minutes and got charged £45 labour. I tried to reach out for any communication after the service and to enquire about a new bike and I've heard nothing back. I will be travelling to another Royal Enfield dealer in Salisbury to buy a new bike.

Very happy with mine and my wife’s new Royal Enfields. Thanks guys!

Just don’t bother go somewhere else.
Bought a bike that was supposed to have an MoT, less than 1mm on rear and front brakes and weeping fork seals.
Avoid a bloke called Steve as he will tell you anything for a sale but has zero customer service.
Please pay a little extra and go to a reputable dealer.

Absolutely terrible experience. I took my scooter to Poole Moto for a routine service and MOT. When I went to pick it up, it wouldn't even start. I had already paid them to inspect and fix the issue, and they told me it was the air filter, which they replaced. £400 later, the scooter *still* wouldn't start just kept cutting out unless I revved it madly.

When I pointed this out, the response I got was shocking — they said, *"the service doesn’t require the bike to start."* Seriously? How about the MOT then? Surely a working engine is a basic requirement?

Complete lack of care or responsibility. I felt like they just took my money and made no effort to ensure the bike was actually roadworthy. I highly recommend staying well away from this place if you value your time, money, which they also wanted for me to bring in for a further inspection.
They also had my bike for 3 weeks due to low staff!

Got a Sinnis Apache 125 as my first bike a few years back so didn't really know what I was doing. I paid the standard rate for a good condition one at the time assuming everything was stock and in good running order. I even asked if the bike was completely stock and the guy hesitated and said yes! This is when I should've walked out with my money. The bike has a aftermarket exhaust that melted the rear fairing and indicator. The side stand snapped off after a couple of months and when I called up about it they insisted it was my fault. Later on I took it into another garage and they told me the bike had been extensively repaired and modified by an ammeter and wasn't safe. Buy somewhere else you won't get your money back.

Came in last minute with a stuck on brake light, the guys sorted it straight away and had me back on the road in no time. Very helpful and friendly lads. Good selection of gear in store too!
Thank you! 👍

Recently put a deposit on a motorcycle, after waiting around 5weeks, for it to be moted, communication was awful, false information given when i rang them, I pulled out of the purchase in the end, only to be told, there keeping my deposit, go else were people.

Bought a CFMOTO CLX ADV form Poole moto and the experience has been nothing less than shocking.
The bike was mis-sold and did not come with the Brembo Duel front disks and it come with cheaper brand. The clock shattered in sunlight, cant find neutral for love nor money and the rear exhaust bolt fell out.
I am now pressing them to take back the bike and issue the refund and that's proving as delightful as the bike itself.
If i can offer any advice it would be to buy your bike for someone who does not have 50% one star reviews.

Bought a royal enfield and some clothing. Friendly team. Great accessories and clothing range. If not the size required in stock, easily sourced.
Thanks for everything.

Luke and the team couldn't have been more straight forward to deal with in the purchase of my new bike.

Never pushy and always on hand to answer questions. Delivered the bike in excellent condition and I was thoroughly impressed on all counts. I am happy to recommend them and would certainly buy from them again.

Bought a bike and signed into a commitment to purchase, told it will pass it's MOT with flying colours. Instead it came with a list of advisories that guarantees it's failure at the next MOT. They will not MOT any bike until you've paid or legally committed to paying. Mine is an absolute lemon. Never ever purchase from them. All the mechanics say to stay away from them too!

Don't understand the negative comments, I found this company more than helpful.
Purchased a new motorcycle and found the whole process to be carried out very professionally, they took time to understand my requirements and nothing was too much trouble.
Thank you