I didn’t realise I was pre-ordering a product (medium sized dog bed) and the team were really helpful when I emailed to ask. The product itself is more than I usually would spend on a dog bed (£150) b... See more
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The wallpaper I ordered is absolutely beautiful and the packaging was such a gift to receive. The only thing was that the value of the parcel was not put on the package and as a result I was charge... See more
Company replied
Beautiful products but cost a fortune in import fees to Ireland which I’m not sure is clearly communicated on the website. Also took over a month to arrive so that would prevent me from ordering again... See more
The customer service was top notch from the start. The paper was requested quicker than the suggested time frame and they pulled out all the stops to help me. When the paper arrived it looked ev... See more
Company details
Written by the company
Retro inspired luxury interior and home accessorise
Contact info
United Kingdom
- poodleandblonde.com
3.8
Great
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Super wallpaper looks a dream
6 June 2022
I’ve placed three orders with Poodle…
I’ve placed three orders with Poodle and Blonde since coming across their instagram page last year and couldn’t be happier with both the product and the customer service I’ve received.
21 May 2022
Unprompted review
Sample orders take a long time to come…
Sample orders take a long time to come through. I may have to go elsewhere to select, as need a wallpaper v soon. I love Poodle and Blonde designs so this is frustrating.
2 May 2022
Reply from Poodle and Blonde
Hi Gillian, really sorry to hear your samples arrived late. We aim to ship samples within 2 working days of receiving the order. Your order was placed on a Saturday and I can see that we shipped it on the Wednesday which would make this a day late on our advised lead times We will issue a refund now for the cost of your samples as an apology for the delay here, we hope to see you shopping with us again🐩
The most beautiful wallpapers
The most beautiful wallpapers. Great quality and totally professional service.
25 April 2022
Reply from Poodle and Blonde
Hi Alice
Thank you so much for your review. We really appreciate it. Thank you so much for shopping with us! 🐩
I ordered my wall paper through poodle…
I ordered my wall paper through poodle and blonde , I paid £115 a roll.
Although there is help in ordering the right amount of rolls by way of letting you know how much coverage you get from each roll,Maths is not my strong point plus the site says each order is bespoke so I ordered an extra roll just in case.
I did not use the extra roll .I spoke to customer help and they flat out refused to let me return the unopened roll of very expensive paper.
Beware of this if you do order from them ,they are very unhelpful. I certainly will not order from them again.
20 April 2022
Reply from Poodle and Blonde
Good evening Pamela. It's really unfortunate to hear you will not be shopping with us again. We do have a live chat set up to assist with figuring out rolls needed, we also have a wallpaper calculator under each design to help customers promptly. We understand that in comparison to larger retail brands a refund might be expected, however we have intentionally built a business which manufactures slow, only producing what is needed. Printing each order bespoke allows us to manage our wastage and work with small UK manufacturers. Upon your feedback, I will organise a full review of the website to make sure the messaging around our production and refund policy is as clear as can be. We would hate to lose you as a customer, this week someone will be in contact to organise a credit note for the extra roll. I do think it's important to clarify that our production terms which have been put in place to encourage responsible consumer habits will not be amended, mainly due to our goal to avoid any wastage. However we will make sure the information is clear as can be so no other customers have this experience. It is not our intention to have any customer feel unfairly treated so I would like to help improve your experience with us. We will be in contact shortly
Excellent prompt service and delivery
3 April 2022
Reply from Poodle and Blonde
Hi Maxine! Thank you for you review, yes our dispatch team work very hard. It is lovely to hear that you enjoyed shopping with us! 🐩
Thank you -love my unique Tottenham…
Thank you -love my unique Tottenham dslmstion kettle and toaster -they are the jewels of my new kitchen Marie W -Canada
5 March 2022
Unreal service
Unreal service, very responsive, really polite and helpful. Couldn’t recommend enough!
3 March 2022
Excellent customer service and I'm…
Excellent customer service and I'm delighted with my fabric. Thanks so much!
3 March 2022
I was very pleased with the service I…
I was very pleased with the service I received from Poodle and Blonde and the recipient was very pleased with her pasta bowls…thank you Poodle and Blonde
18 January 2022
Great thanks I've got to choose between…
Great thanks I've got to choose between two designs
17 January 2022
In love with your designs!
In love with your designs! Bought for my kitchen, thank goddess for your sale meaning I could afford it.
13 January 2022
Slow delivery and communication
Slow delivery and communication. Not arrived, was a birthday present
11 January 2022
Reply from Poodle and Blonde
Hi Alison! We are sorry about delays here, we're playing catch up after our Christmas break, we had some staffing issues due to Covid but we are back on track now. You will be receiving a gift this week as an apology for the delay which we are sure yo will love! Thanks for shopping with us Alison, we hope to see you shopping with us again 🐩
i bought a Christmas gift for my…
i bought a Christmas gift for my daughter as a surprise,she loves poodle and blonde products.
I wanted to show her how proud i am of her .She is bringing up two children on her own and is now studying to be a lawyer.she said she nearly cried when she saw what it was .
Thank you Phoebe for all your help xx
Happy new Year
4 January 2022
Reply from Poodle and Blonde
Thank you for shopping with us 🐩
Items now arrived
Still awaiting items and can not get through on the telephone number provided.
Edit
Items did arrive just before Christmas and extra items were sent as a compensation.
14 December 2021
Reply from Poodle and Blonde
Hi Lorraine! Due to shipping issue out of our control we were not able to send your dinnerware as early as we had hoped. We did manage to get these delivered in time for Christmas as promised, and in addition we gifted a free set of our 4 piece bowls as an apology. We apologies for the delays to your order and really hope to see you shopping with us again soon 🐩
I never received my order.
10 December 2021
I haven’t received my order yet?
10 November 2021
Reply from Poodle and Blonde
Hi Toni!
We were aware your sample order was out of stock, a refund was processed straight away and the samples were sent free of charge when they became available later that same week. We hope to see you shopping with us again and are sorry we were not able to get your samples out the same day 🐩
Still haven’t received my item
5 November 2021
Reply from Poodle and Blonde
Aww thank you Christine for your lovely feedback!!🐩
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