While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Many customers are delighted with the product quality, describing items as stunning, beautiful, and well-made, often exceeding expectations. The custom-made option is frequently praised for providing a perfect fit, with many appreciating the attention to detail in measurements and craftsmanship. Reviewers also highlight the efficient delivery, with orders often arriving quickly or even sooner than expected, contributing to a positive overall experience. However, some customers also noted issues with product quality, mentioning problems like mold, loose threads, uneven hems, and poor material. A few other people also felt that the fit was incorrect despite providing measurements, leading to disappointment and the need for alterations. Additionally, some reviewers experienced unexpected delivery delays or issues with packaging, resulting in creased or wrinkled items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with many customers expressing... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the craftsmanship, material... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices very reasonable for the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

STUNNING BALL GOWN ordered this dress to attend a ball. stunning, beautiful fabric, hangs lovely. great value for money. perfect measurements, fits great. only negative point would be packaging - was... See more

Company replied

Rated 5 out of 5 stars

The company took their time to confirm my son’s measurements. They asked when the event was to take place for scheduling. The suit was custom made to his precise measurements. The material quality a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. The quality of their product was amazing. Vibrant colors, great stich work. Every emailed answered very quickly, requested details so they could make my dress perfect. Ve... See more

Company replied

Rated 5 out of 5 stars

I ordered a suit for my son, i was not sure about the order because i did not know if it is a geniune company, though it took more than 3 weeks before my order got delivered which i was disappointed h... See more

Company replied


Company details

  1. Bridal Shop

Written by the company

Pomuyoo is a growing brand specializing in stylish bridesmaid dresses. We offer over 100 styles to meet your expectations and are dedicated to providing you with the perfect dress for your special day.


Contact info

3.8

Great

TrustScore 4 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with the whole process of…

Delighted with the whole process of buying the perfect dress for my best friend’s wedding. Quality of the dress and craftsmanship is wonderful and, for the price, is fantastic value for money.

14 August 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

My daughter picked the dress for her…

My daughter picked the dress for her prom and oh boy did she pick well .
It was not only a lovely colour that really suited her it was made beautifully .
If you need a dress for a special occasion have a look at pomuyoo you won't be disappointed...

19 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

Dress for wedding

Ordered a dress for my best friends wedding. Arrived as described. Perfect fit from my measurements. Kept up to date with process throughout. Beautiful quality dress and super comfortable to wear.

30 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

It was easy to purchase a great price…

It was easy to purchase a great price and makes me feel glamorous it is also made for your size so fit is perfect i can't wait to wear it for our daughters wedding next week it will also be going with me after on our cruise for formal night

19 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

Beautiful gown

Beautiful gown! Couldn’t be happier with it! Fantastic quality, fast shipping and a wonderful company to do business with! They have so many beautiful gowns to choose from too!

12 August 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 1 out of 5 stars

Would not buy from this company

Would not buy from this company. After attempting to purchase 2 dresses, they complained about ordering 2 and told us we could not return if they didn't fit.
Then after asking for our money back to stop the order (which has not been made yet) they said they would charge 5%.

10 August 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

We are deeply sorry for this unpleasant experience. Could you let us know your order ID number? Our customer service team will contact you and try to help. Thank you for your time and patience.

Rated 1 out of 5 stars

Bad quality

Ordered a dress for my brother's wedding. Sent the measurements for the dress and when it arrived it did not fit. There are lose threads, the pockets are bulky and I'll fitting and the slit in the dress is frayed. There is padding in the bust but the bust sits higher than my actual bust line. I need to find an alternative dress as a couple of dress alteration companies have all said it's too much work to fix and/or due to it being wedding season are too busy.

18 July 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

We are deeply sorry for this unpleasant experience. Our customer service team will contact you and try to help. Thank you for your time and patience.

Rated 5 out of 5 stars

Wow I ordered two dress for my mum at…

Wow I ordered two dress for my mum at fast I didn't know want to expect but when the dresses arrived two day ago I was so surprised how beautiful there look. There are worth it and I sure recommend to all the ladys out there so so beautiful and there fit my mum so well .thank you so much seller. I will order for my self soon .keep up good work xxx

13 July 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 3 out of 5 stars

Good customer service

Was unhappy with my order but customer services were quick to resolve the issue.

23 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, We are sorry to hear about your experience with the dress you ordered. As per our policy, standard size dresses are eligible for returns in 15 days, while custom size dresses are non-returnable. However, we do understand the importance of a perfect fit and offer a limited alteration reimbursement of up to 40% of the dress price for all dresses, including custom-size dresses.
We apologize for any inconvenience this may have caused and appreciate your understanding. Your satisfaction is important to us, and we are here to assist you further with any concerns you may have.
Thank you for your feedback, and we look forward to resolving this issue promptly for you.

Rated 5 out of 5 stars

STUNNING BALL GOWN

STUNNING BALL GOWN
ordered this dress to attend a ball. stunning, beautiful fabric, hangs lovely. great value for money. perfect measurements, fits great. only negative point would be packaging - was pretty creased when it arrived - maybe boxes would be better postage to ensure dress arrives in pristine ready to wear condition. ***** will definitely buy from again however !!! thank you very much

19 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

Beautifully made.

I received my order in an acceptable time. Beautifully made. Gorgeous fabric. Perfect for weddings. I had it custom made to fit and it fits just perfectly.

11 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 1 out of 5 stars

Difficult to return even though dress is faulty

I received the dress, and it has an uneven hem and loose thread sticking out here and there. I've sent pictures and a video of the issues to Pomuyoo, and they are trying to convince me to take the dress to a seamstress rather than return it. It is taking ages to sort this. Do not recommend.

15 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

We are deeply sorry for this unpleasant experience. Our customer service team will contact you and try to help. Thank you for your time and patience.

Rated 5 out of 5 stars

I am very pleased with Pomuyoo

I am very pleased with Pomuyoo, I was nervous at first because I had never heard or order from this company before, but feel in love with a dress I saw on their website. So I took a chance and order the dress and I am so glad I did. The dress is perfect and arrived super duper fast, Thank you so much and I look forward in doing business with you in the future

2 June 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thank you for your review! We’re thrilled to hear your feedback and are committed to delivering the best products and services to all our customers. Wishing you all the best! ❤️

Rated 5 out of 5 stars

One happy customer

They were so hopeful and I got a reply from my emails straight away. The dress is amazing well worth the money and it arrived when they said it would couldn’t be more happier

24 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

Rated 1 out of 5 stars

Keep away, don't waste your money

They misled me in showing their company as Co.uk when in fact they are Chinese. They offer a 15 day money back return but when I tried to return a sub standard item they kept offering me money to keep the item. I eventually was given an address to return it to and told to put a low amount in the value box "or it would be stuck in customs". It ended up costing me £23.50 to return it, I am not convinced I will get the refund.

22 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

We are truly sorry for the frustration and inconvenience this has caused you. We fell short of your expectations, and we truly regret the inconvenience this has caused. After we receive the returned items, the refund will be processed within 3~5 workdays. Please contact our support team at service@pomuyoo.co.uk so we can personally assist you with this issue. Your satisfaction is important to us.

Rated 5 out of 5 stars

DRESSLESS WEDDING

The team at Pomuyoo is Awesome.
We're it not for Them, our Bride would not have a dress. Excellent Customer Service, Beautiful Dress, Custom Sizing fits like a glove. Beyond frantic that it might not arrive on time, They reassured me it would be here and the dress arrived ahead of schedule!
No problems, hassle free, the Bride is completely Happy, as is Her Mom. Perfect!
Thank You All For the Miracle!!
Very Well Done, God Bless You All!
Sincerely, Marie 💕

15 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

Rated 5 out of 5 stars

Beautiful dress.

I happened upon this company while looking for a dress for my son‘s wedding. Alice helped me when I had a question about the color of the dress and she was very prompt and sweet. I ended up ordering a second dress for another upcoming wedding for a friend and I had an issue with the fit and Alice again helped me and was very swift and sweet. I just wore the dress to my son‘s wedding a week ago and it was beautiful and I received many compliments.

17 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

Rated 5 out of 5 stars

Quality clothing at a reasonable price

I ordered my wedding outfit in two sizes, because I tend to be in between conventional UK sizes. Pomuyoo contacted me via email regarding my measurements, which was a brilliant personalised service! After providing my measurements they offered to refund the smaller of the two I had ordered - done very quickly and efficiently.
When my order arrived it was made to measure at no extra cost! A beautiful two piece in a gorgeous colour. The craftsmanship was excellent and the quality of material was amazing. I can't wait to wear it in July!
The customer service, quality of product and price point cannot be faulted at all.
I highly recommend Pomuyoo

12 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

Rated 5 out of 5 stars

Absolutely stunning dress fully lined

Absolutely stunning dress fully lined, bra in dress corset back extremely well made

9 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

Rated 5 out of 5 stars

Grandmother of the groom dress and with jacket

I ordered 3 swatches, terracotta, rust and burnt orange. My granddaughter(brother getting married) picked burnt orange for grandmother of the groom dress in November 2025 I picked a beautiful dress with jacket. AliceW from Pomuyoo email me to make sure a the color and size were correct. We communicate by email making sure everything good. From the time I paid for the dress and I told AliceW the color and size were correct, it took 10 days to receive my gorgeous dress. I commend the workers who made the beautiful dress. It surpassed my expectations. It was well worth the money. Now I can rest easy till November.

25 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Thanks again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look