PomelClothing Reviews 

93
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The quality of everything I got was just bad. I could've gotten the exact same quality of items from Temu or Aliexpress for an exponentially cheaper price. The bookends don't function as bookends beca... See more

Rated 1 out of 5 stars

The artwork already looks faded after barely wearing it, and half the details blend together like somebody printed it with a dying ink cartridge. Hoodie itself feels cheap too. Looked way better in th... See more

Rated 5 out of 5 stars

As a fellow otaku who is addicted to watching anime on crunchyroll i am so thrilled i came across this clothing line. The knock out tee has literally been the easiest to wash without loosing color and... See more

Rated 4 out of 5 stars

Can’t speak for the shirt buyers but as far as performance shorts I am happy with the product good material very breathable and doesn’t bunch up. However the color has faded a bit after a few washes e... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Pomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles. After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers. Customer Service Email: media.relations@pomelclothing.com


Contact info

3.0

Average

TrustScore 3 out of 5

93 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(93)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

The best out there

The shipping process is simple and inviting, keeping you up to date with everything concerning your clothing and that’s not counting the amazing quality of the clothes, personally I’ve only bought the shorts but they feel incredible and almost conform to your body.

20 July 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your candid review. Your feedback is vital to us and helps us improve continuously.

Rated 5 out of 5 stars

Toji t shirt!!

The acid wash shirts are unreasonably comfortable and have some of my favorite designs!! Please make more!!

13 June 2024
Unprompted review
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Reply from PomelClothing

Your honest review is invaluable to us. Thank you for your feedback and for helping us get better.

Rated 5 out of 5 stars

I got some berserk shorts from here and…

I got some berserk shorts from here and they are dope and top quality, will be buying from this place again!! Cheers!

1 May 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your honest review. We're always striving to improve and your feedback is essential.

Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. The graphics on the shirts I ordered are blurry, pixelated junk - not the quality their website advertised. The shirt itself is cheap and also not the quality advertised. I tried to return them but they only offered store credit, even though they clearly false advertised. I pushed back and they argued with me like defensive little kids as if they aren’t obviously scamming people lmao. Avoid this company.

Update:
Don’t believe their reply. They ghosted me once I presented them with photo proof. From the looks of the reviews below they also have a history of this with no improvements. They don’t take feedback seriously. I mean, they literally hide negative reviews from their website. These guys are huge scammers and will play otherwise until they can’t get away with it anymore.

Update 2:
I was notified that Pomel flagged my review as defamatory and had my review temporarily removed. I was contacted by a Trustpilot rep who requested proof. I provided it and my review was approved to go back up. Hey Pomel, thanks for giving me the chance to validate everything I said. If people didn’t believe me before then they will now lmao.

Final update because I just can’t resist:
Every single one of their 4 and 5-star reviews came within a day of my review blowing up in their face. Not a single positive review before that. Check the timestamps. I obviously can’t confirm they’re fake, but I mean…come on lmao. Either 50 random people all chose to submit AI generate positive reviews at the same time, or? You decide.

29 June 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your honest review. Your feedback is important to us and helps us serve you better.

Rated 1 out of 5 stars

terrible quality shirts

terrible quality shirts. the pictures make it seem like the shirts are high quality like true vintage tees. the shirts are thin and the print is cheap. The full metal alchemist one I ordered uses a picture that has a high quality vintage style print, but the one I received is cheap and blurry. I also tried to cancel my order literally the next morning (less than 12 hours) after ordering it and they said the order was already being fulfilled. yeah… okay. Terrible company. do not buy from them unless you are willing to overpay for terrible quality shirts.

6 July 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Your honest feedback is much appreciated. Thank you for helping us enhance our services.

Rated 1 out of 5 stars

TikTok shop scam??

I ordered through them in tiktok when they were having a sale on a JJK sweater. I went through the ordering process and had the money taken from my account but an order was never even generated in TikTok. I got no order confirmation, no receipt, nothing. Support has not responded yet.

2 March 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your candid review! We value your input and will use it to make necessary improvements.

Rated 1 out of 5 stars

Placed an order for 4 shirts and a…

Placed an order for 4 shirts and a hoodie 3 weeks ago. My package is still in China. I live in California… horrible customer service and the tracking updates are horrible.

04/21/2023- falsely claimed I didn’t provide an email to receive updated tracking info. My package still hasn’t left China. Ordered 3 weeks ago. Expected to arrive mid-March according to the tracking info I have.

19 February 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Hi Josh,

I am able to see that the order will be delivered in the next few days and that the tracking information was already sent to you, but because you dod not provide us with an email address at the checkout, you were not able to receive any tracking updates. Please email us at: media.relations@pomelclothing.com and we'll be more than happy to assist you! ;)

Rated 3 out of 5 stars

Eventually Arrives (For Me At Least)

Overall sketchy website,
refund period is nonexistent since it took my package about 14 days arrive, also that means their quick shipping is not true.

It did eventually come in, took forever for them to drop it off at UPS, so I know it wasnt UPS's fault, it was the company's

Now that I got it, its exactly as the description said, so the product itself is fine.

2 February 2024
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your honest review! Your feedback is key to our continuous improvement.

Rated 1 out of 5 stars

Ordered 2 shirts

Ordered 2 shirts. Absolutely terrible quality and the fit does not make sense its like a box. The designs are very poor resolution and the shirt looks like it's worth $1 at most. Scam do not buy their stuff!!!!!

25 November 2023
Unprompted review
PomelClothing logo

Reply from PomelClothing

Hi there,

Thanks for the very honest reply, however I was not able to find any order with your name or email address. Are you sure you're on the right place?

Rated 1 out of 5 stars

It’s a scam - product pictures digitally enhanced

Company claims to have a 7 day refund policy but refused to honor it after I received products vastly different than what was pictured on their website. They essentially digitally altered all of their products and scam people. I had to dispute the charge and file a consumer complaint.

17 November 2023
Unprompted review
PomelClothing logo

Reply from PomelClothing

We appreciate your straightforward feedback. Thank you for helping us identify areas for enhancement.

Rated 1 out of 5 stars

Horrible Quality and Liars. Company Filters Comments

I got two Chainsaw Man hoodies. The quality of the hoodies are terrible and nothing like they show on social media or product photos. The fabric is thin and shiny like costume fabric and the design is just a vinyl ironed on terribly into the hoodie. One of them is bubbled out and not adhered correctly. The price tag does not reflect the quality whatsoever. Customer support ignored me and when I tried to reach out on social media, none of my comments showed up meaning they are most likely filtering all comments for review. My one-star reviews were never posted on the site. They won't let customers post honest reviews and hide the bad quality behind good product photos, videos, and moderated reviews. I do not recommend buying anything on their site

Update 2/22/24:
It has been literal months but the company has tried to take my review down twice now. I am assuming this is in hopes I would have lost the evidence of my order by now. Just another reason not to buy. They do not respect their customers

27 August 2023
Unprompted review
PomelClothing logo

Reply from PomelClothing

Thank you for your candid review. We are grateful for your feedback and are committed to making things right.

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