Poly & Bark Reviews 

195
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love the gorgeous furniture, frequently mentioning solid construction, stunning designs, and exceptionally comfortable seating that fits seamlessly into their homes and daily lives. Reviewers also appreciate the fast shipping schedules and professional delivery teams who always ensure items arrive safely and right on schedule. Some reviewers were not happy with the customer support team, noting slow responses, unhelpful communication, and frustrating difficulties regarding product returns or delivery coordination. Other buyers mentioned that certain cushions broke down over time or that subcontracted shipping companies unfortunately struggled to complete the delivery job properly.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent craftsmanship,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, sturdy frames,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times,... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as extremely... See more

Order

Consumers find order to be positive, highlighting that the online ordering process is seamless and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The couch itself is very nice, I love the solid frame and the cushions are firm and feel quality. The only reason for four stars is the shipping company used was atrocious. They canceled on me with le... See more

Rated 5 out of 5 stars

I bought the Zyon corner sectional about one year ago and finally decided to purchase the matching ottoman. The ottoman is slightly larger than expected but that is a good thing . I wish I would have... See more

Rated 5 out of 5 stars

We purchased 3 sofas from Poly & Bark: the Napa 72" Apartment Sofa in Midnight Blue, Nolita Sofa in Nightfall Blue, and Lucerne Left-Facing Sectional with Extra-Wide Chaise in Distressed Green Vel... See more

Rated 5 out of 5 stars

I ordered four oak and tan leather dining chairs for a vintage circular oak claw-foot table I owned. The chairs are magnificent and far exceeded my expectations! They have a slightly curved padded bac... See more


Company details

  1. Home & Garden

Written by the company

"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(195)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

5 years in and going strong

I have now had our leather sofa and set of 8 dining chairs from Poly & Bark for 5+ years and they are just fantastic. They get a lot of use from dogs, toddlers, rambunctious kids, and heavier adults, and they are just solid and comfortable. The leather gets scratched up as all leather does but cleans up beautifully with a little TLC. The cushions of the couch are still full and comfortable even with daily use. The prices are reasonable and delivery on time. I will return again and again!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT Product, EXCELLENT Company

From the moment we saw this couch online, from friends who recommended the couch, we fell in love! We have two French Bulldogs and they're a BEAST but we heard this couch stands up to impacts like them and it's been true to date. The customer service, delivery and overall support from the Poly & Bark team has been excellent! I'm considering buying other pieces of furniture also from them!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Spectacular couch!

I ordered a leather couch and I must say, the quality was actually better than I anticipated. Ordering was easy and Poly & Bark gave accurate delivery updates, from a person (not AI). Poly Bark is my new on-line go to for furniture store!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic option!

Repeat customer here. This is one of the few furniture companies I’ve used that consistently delivers reliable shipping timelines along with a quality product. I previously ordered a large outdoor sofa that arrived earlier than expected. I’ve since ordered a large indoor sofa and was given a three-week shipping timeline.

With so many recent negative experiences with the online furniture industry, it’s refreshing to support a company that has delivered multiple positive experiences worth recognizing.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous furniture

Absolutely gorgeous furniture! The sofa was packed with incredible care and professionalism, ensuring it arrived in perfect condition. The quality is truly top-notch. Once you receive the furniture, you will not be disappointed at all. You can really feel the sincerity, craftsmanship, and honesty put into every piece. Exceptional work.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Really enjoying our new couch

Really enjoying our new couch. The color and fabric are both a luxury feel. The deep seats also support my husband’s back. Delivery guys were great!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m absolutely IN LOVE with these…

I’m absolutely IN LOVE with these gorgeous green barstools! They are sturdy, so well made, fully assembled, and everyone that sees them comments twice, once when they see them, and again when they sit on them! Highly recommend

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Good products and great customer service

I bought a set of dining chairs. They were just as advertised and lovely, but did not work for us. I exchanged for a different set. All chairs were great, well packaged, delivered quickly and exchange was easy.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Poly and Bark has…

My experience with Poly and Bark has been excellent, the ordering was easy, the shipping was not too long and they kept good communication. The best part is the quality of the furniture, the leather is full grain soft and very nice. All my sofas are from this company, this was my second time buying from them and two of my kids also had bought furniture, actually I got to know the company through them because they were very happy with their purchases.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Furniture

Great quality furniture and it was delivered way faster than purchases we made recently from several other furniture companies.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful desk, short delivery delay

Ordered a desk. There was an initial snafu that turned out to be a problem with the shipper, Fed Ex. (They dropped the box as they were attempting to deliver.) Poly & Bark quickly sent a replacement. The furniture itself is beautiful. Well crafted. Fits in perfectly with my Tate furniture from C&B. Even the details are well done, like the drawers slide in and out quietly. Very happy with my purchase and will make more purchases.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

3 Sofas

We purchased 3 sofas from Poly & Bark: the Napa 72" Apartment Sofa in Midnight Blue, Nolita Sofa in Nightfall Blue, and Lucerne Left-Facing Sectional with Extra-Wide Chaise in Distressed Green Velvet.

All three arrived on time and well packed. Assembly was easy; basically screwing on the legs. All three are comfortable to sit on, are excellent quality, and look great. The Lucerne is on the firm side which we like, since the previous couch had cheap cushions and no support. My favorite of the three is the Nolita.

It was a bit of a risk purchasing three pieces of furniture without having seen them in person, but it paid off. We couldn't be happier with the purchase.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Love my leather sectional

The sectional couch I ordered from them was great! Customer service was super helpful in holding my delivery until my house was ready, and actual delivery and set up was super easy. I do recommend just paying for the material removal though, bc it's a big box! Overall very satisfied with my purchase so far.

7 November 2025
Unprompted review

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