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polspotten: global-from-holland
Netherlands
I ordered a few items from Polspotten and realised a few hours later that i had ordered one item incorrectly. Within 3 hours a tried to change the order sending multiple emails and also contacting Polspotten through their website. i received no reply. The following day i contacted customer support who advised that they did not receive any of my emails and that the order had already been shipped and could not be changes
My order number B2C00065579 has not been delivered to me.
I placed the order on 1 December 2025, the delivery was delayed. Based on the email notification received from PostNL there was an attempt of delivery on 17 December 2025, but on that date I already departed on holidays.
The email from PostNL mentioned that the parcel will be delivered to a pick up location, so I asked a friend to pick it up for me. However, the next day I received an email that instead of going to a pick up location in Brussels, the order is being returned to the seller. I was surprised that the information given by PostNL was very incorrect in the first place. But I could not do anything at that point.
So I just waited that the seller issues a refund. But since 17 December there were no more news about the package and no refund issued.
I placed an order on their website, I have no update about its status since 3 weeks and no response from Pols Potten to my emails.
Absolutely love the brand, which I discovered in Amsterdam. The products come beautifully wrapped (so are very giftable!) and are super unique. I have now found a seller in the UK that sells this brand - I just wish it was my little secret!
Very disappointed by a poor customer service of an expensive design label, when minimal effort would be enough to ensure customer satisfaction. I contacted them to ask if I could purchase a piece of ready-to-assemble candleholder from the current collection (140€) because it was lost during the move. Their reply was that they don't have any pieces of this. How can it be! Should I buy a new candleholder or throw away the one I have?
one borders on fraud and what is certain is a manifest abuse of power. Order returned and the weeks see THE months pass without a refund which is always "already made »
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