I have ordered many items from Polomano and they have shipped to me everytime. My last order was a repeat order for my favourite shorts in August of 2023 for $112.15 US funds. I have contacted cust... See more
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See what reviewers are saying
Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it... See more
Company replied
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jac... See more
Company replied
I ordered over $100 worth of shirts on 26/7/23 and after 6 months of waiting, many emails, being put off/lied to x times, and never being given any sort of delivery date, I wanted my money back. But t... See more
Company replied
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bad company to deal with bad service
This is a bad company to deal with I was told it would take 8 weeks max to get my merchandise but it's been 13 weeks and no contact tell I ask for a tracking number then theirs more explanation why I don't have one like problem with shipping or we're working on your order
2 June 2023
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
This is not a credible business
This is not a credible business. I ordered my item since 07/26/23 and I am yet to receive it. Even their phone number does not work. Order number is 256952.
26 July 2023
Unprompted review
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
I BELIEVE I WAS SCAMMED!!!
Order #256790 was placed and confirmed on July 16, 2023. I have heard nothing since then. After reading all the bad reviews, I really regret that I did not check it out before I place my order.
I BELIEVE I WAS SCAMMED!!!
12 August 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
The experience was simple and easy.
2 August 2023
Reply from Polomano
Hello,
Thank you for sharing your positive experience with us. We are grateful for your kind words and appreciate your support. Our team is dedicated to providing exceptional service, and it is rewarding to hear that our efforts are appreciated. We thank you for your business and look forward to serving you again in the future.
Do yourself a favor don’t order from…
Do yourself a favor don’t order from this company. It’s been six weeks going on seven and have not even received a tracking number. I’ve emailed them various times and still nothing stupid me. I didn’t read the reviews. Looks like this company rips people off.
3 July 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Although this is my first time order…
Although this is my first time order from this company, however, I am hopeful to receiving my ordered
3 August 2023
Reply from Polomano
Hello,
Thank you for your positive review. We are delighted to hear that you enjoyed our products and services and appreciate your kind words. We take pride in providing a great customer experience and are pleased that we met your expectations. Thank you for your support, and we look forward to serving you again soon.
Reply from Polomano
Hello,
Thank you for your positive review. We are delighted to hear that you enjoyed our products and services and appreciate your kind words. We take pride in providing a great customer experience and are pleased that we met your expectations. Thank you for your support, and we look forward to serving you again soon.
Scam company or completely inept
Ordered 3 months ago, received nothing and customer service have lied to me and contradicted what they have previously said. They have twice provided me with tracking info that returns an error but promised me they have called the shipping company and my order is in transit, yet today they gave me new tracking and said my order is being processed. Again, this tracking returns an error. Have asked for refund multiple times but they refuse.
Still no update, despite response below from company, which is usual stock reply. Business model seems to be get money off as many customers as possible, wait until they hit a certain number of sales and then get the factory to make the order. Meanwhile they have customers money for months.
2 August 2023
Unprompted review
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
Reply from Polomano
Hello,
We appreciate your positive feedback and thank you for choosing us. We are committed to providing our customers with exceptional service and products, and your review is a testament to our hard work. We are grateful for your support and look forward to serving you again in the future.
Don’t order by this fake Onlineshop
Don’t order by this fake Onlineshop. I never got anything… only standard answers from the support team. Super disappointing. Shopify should ban this company. It’s now 3 months since I ordered.
6 May 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product/service. We are sorry to hear that it did not meet your expectations. Our team is committed to providing excellent customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Terrible business! SCAM!
Terrible business!! Order now been waiting 6 months. Repeated requests for refund. Still claiming to be processing order. DO NOT PURCHASE WITH THESE PEOPLE!!
Hello ,
We have already followed up our Fulfillment Team to process and ship your item as soon as possible.
Rest assured that once it is released, it will be delivered to you immediately.
We appreciate your patience. If there is anything else I can help you with, please let me know!
Best Regards,
David from Customer Service Team
On July 5, 2023 at 4:46:33 PM UTC, wrote:
From: Polomano
Sent: Wednesday, July 5, 2023 12:02 PM
To: .......
Subject: Startech Re: purchase
Hello David,
I already had reached out to you but nothing happened.
On July 5, 2023 at 3:59:11 PM UTC, David wrote:
Hello ,
Thank you for reaching out to us. To assist you with your request, please provide your order number, email address, or the full name used to place the order.
Thank you for your cooperation.
Best regards,
David from Customer Service Team
On July 5, 2023 at 3:13:48 PM UTC, ...... wrote:
Good morning
I still did not receive my purchased yet.
Please refund the money through Paypal.
Almost 5 months have passed this is unacceptable.
Looks like fraud.
28 July 2023
Unprompted review
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
Items never received.
1 July 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
I haven’t received my order
3 July 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
Non delivery after 4 months - SCAM
Non delivery of an order after 4 months, several customer service canned responses with no actual intent to deliver IMO. This business is a SCAM do not order.
I'm sure they will reply below with some fake lies about contacting me..
22 March 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any inconvenience caused by our product/service. Our team is dedicated to providing excellent customer service, and we want to assist you in any way we can. We will be contacting you shortly to discuss how we can help. Thank you for your feedback.
I feel I've been scammed.
I feel I've been scammed.
No sign of the order. Will not be using again. Avoid
17 July 2023
Unprompted review
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
This is a scam... pretty pictures and no substance.
This is a scam... do not order / pay for anything from them as they do not deliver.
Order #253633 dated 25.4.'23 was never received.
15 July 2023
Unprompted review
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
Where’s the shipping confirmation??
Where’s the shipping confirmation??? It’s basically been two weeks and no confirmation it even shipped. Is this a scam?
3 July 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Waste of time
Never received the order. Lots of messages to get my money back waste my time. I had contact to 3 or 4 different people. One of the contacts apologized that I get refunded immediately. After that I got a paypal message that they try to find my product on the way of delivery. The order status is confirmed (not shipped). I regret the order, they steal my lifetime.
13 July 2023
Unprompted review
Reply from Polomano
Hello,
We're sorry that your experience with our company did not meet your expectations. Please accept our apologies for any inconvenience caused. We take your feedback seriously and will be contacting you soon to offer our assistance and help resolve the matter.
This is a scam
This is a scam. I actually never received my items despite ordering them 2 months ago. Despite chasers they wouldn’t eefund me. They keep promising that my items would be “prioritized”. I feel cheated. Wish inread these reviews before ordering
11 July 2023
Unprompted review
Reply from Polomano
Hi,
we apologize for any issues you may have encountered with our product/service. Our team is dedicated to providing exceptional customer service, and we want to ensure your satisfaction. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Long time for delivery !
2 July 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
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