Polly.co.uk Reviews 

9,113
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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4.8

All reviews

(9,113)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Lewis at Polly

My advisor, Lewis Routley, was absolutely fantastic from start to finish. I had sent an enquiry and received a call back within 24hrs. He explained who he was and what policies would benefit me specifically. All of his questions to assess eligibility were clear and well paced. Throughout the call, he made me feel at ease with light hearted and friendly conversation, and was so easy to talk to, which is vital when discussing personal topics. He clearly explained all my options but gave me space to decide what I wanted to choose. I would highly recommend Lewis for his excellent customer service skills, and this company for your life insurance.

14 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gracie,

Thank you for the recommendation! It's great to hear that Lewis made the process straightforward from start to finish. We really appreciate you putting your trust in us.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great experience

Great experience , very straight forward and simple

14 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kimberley,

Thank you for you the 5 star review! We really appreciate you taking the time to share your experience.

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent!

Excellent!
I requested a quotation and had a call back almost straight away.
Martyn Gavin was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recommend Martyn or Polly insurance enough
It’s really put my mind at ease

14 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy,

Thank you for the recommendation! We are happy to hear that Martyn got back to you so quickly, explained everything clearly, and gave you total peace of mind with a great price. We do our best to provide top tier service.

Welcome to Polly!

Kind regards
Th Polly team

Rated 5 out of 5 stars

I spoke to a gentleman name Thomas way…

I spoke to a gentleman name Thomas way he was absolutely amazing on the phone very clear and explained the question to me didn’t rush me very good experience thank you

14 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Becca,

Thank you for such positive feedback! We're thrilled to hear that Thomas was clear, patient, and helpful throughout your call.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Joseph Purnell was incredible

Joseph Purnell was incredible. His customer service skills are exceptional. Thank you Joseph.

11 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gemma,

Thank you so much for the review! We are glad Joseph provided such incredible customer service for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I spoke with Jacob Harris today

I spoke with Jacob Harris today, he was so helpful, the whole process was so easy and it was great to have his support, I had no idea what I was doing and he’s helped me to understand the process, so friendly & easy, definitely recommend.

11 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Grace,

Thank you so much for the recommendation! We are thrilled that Jacob was so supportive and made the process easy. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Umesh was really helpful and explained…

Umesh was really helpful and explained everything in detail to where I fully understood everything amazing experience highly recommend

11 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Natasha,

Thank you so much for the recommendation! We are thrilled that Umesh helped explain everything in detail so you felt fully informed. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Wonderful customer service from Dylan

Wonderful customer service from Dylan! Explained everything perfectly and felt no pressure whatsoever!

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Charlotte,

Thank you so much for the review! We are glad Dylan was able to help and explain everything perfectly. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Today I opened a life insurance policy…

Today I opened a life insurance policy after seeing an advert on Instagram and reminded me how important it was as a new mum. I dealt with Julian who was so helpful, friendly and light hearted. He was so informative and helped me choose the right policy for me and my budget. I had a brilliant experience and I'm so happy I made the choice with Polly.

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Charlotte,

Thank you for your review. It is great to hear that Julian provided such a helpful and friendly service. Helping you find cover that fits your individual requirements and budget is core to how we work.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

10/10 Reccomend!

I spoke with Mike McCarthy today regarding my life insurance policy. He really went above and beyond, he was so clear when explaining the terms and conditions, and was an absolute delight to speak to.
I would absolutely recommend!

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amber,

Thank you for the recommendation! We are delighted that Mike went above and beyond and made explaining your policy terms clear and a pleasant experience.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Brilliant staff and service 100% recommend using Polly as your life insurance provider

It was an absolute pleasure to receive such dedicated assistance from Lewis Routley while arranging my life insurance today. The level of professionalism and friendliness displayed throughout our interaction made the entire process feel effortless and secure. I truly appreciated the friendly and engaging conversation that accompanied our discussions. Such thoughtful service is rarely encountered and left a lasting positive impression on my day. Thank you sincerely for providing so much support and guidance that was both exceptionally helpful and genuinely welcoming.

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Vicky,

Thank you for the review! We are delighted to hear that Lewis made setting up your life insurance so effortless and straightforward.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Fab customer service

My advisor was Lewis Routley. He was amazing. He took time with me as I had my baby with me while on the phone. He was so understanding, relatable and soo easy to talk to and have banter with. A smooth and easy going conversation while also knowing you’re doing the right thing for your family. No better experience could have been had

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy-Louise,

Thank you for the review! We are happy that Lewis was so understanding and made setting up your policy such a smooth, easy conversation.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Spoke to mike

Spoke to mike. He was absolutely lovely and made the process so easy and understandable. I couldnt be happier with the help that was provided

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Megan,

Thank you for the review! We are delighted that Mike was so lovely to speak with and made everything simple and easy to understand.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis is a JOY

Lewis is a joy, thanks for the help. It was so nice to deal with an insurance person who was just normal. Thanks Lewis!

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Liberty,

Thank you for the review! We are delighted that Lewis was a joy to deal with and made the process easy and straightforward.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I’ve recently taken life insurance out…

I’ve recently taken life insurance out with Polly and spoke to Mike McCarthy he has helped me find the best choice for myself with no obligation and his customer service skills were very professional he made me feel very at ease would definitely recommend Polly life insurance, thank you Mike.

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Melanie,

Thank you for the recommendation! We are delighted to hear that Mike was so professional and made you feel completely at ease.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Polly service

Charlotte was very kind and helpful

10 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Inna,

Thank you for your 5 stars review we really appreciate you taking the time to share your experience.

Kind regards
The Polly team

Rated 5 out of 5 stars

Amazing !!

Spoke to Mike. He was very thorough and explained everything to me especially and broke it down to help me understand! Great communication and very understanding!
Thank you Mike ! 😊

9 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Taya,

Thanks so much for the review! We are thrilled Mike provided great communication, stayed understanding, and broke everything down so well for you.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Joseph was really helpful and professional

Joseph was really helpful and professional. Great customer service! Easy process, and I was advised on what was best for my circumstances. Thank you for setting up my life and critical illness cover with Polly. I now feel comfortable knowing myself and my family are protected ✨

9 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy,

Thanks so much for the review! We are thrilled Joseph was so helpful and professional in making the process easy and getting your cover set up.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I’ve signed up with Polly today I had…

I’ve signed up with Polly today I had the pleasure of speaking with James today he made the whole experience so easy and made me feel so comfortable throughout the whole call!
Thank you again

9 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Courtney,

Thanks so much for the review! We are thrilled James made the entire process so easy and comfortable for you.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis Routley was great for getting my…

Lewis Routley was great for getting my policy in place, particularly getting the right thing for my family. Thank you so much. 🙏🏼

9 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Caroline,

Thanks so much for the review! We are thrilled Lewis was so helpful in getting the right policy in place for your family.

Welcome to Polly!

Kind regards
The Polly team

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