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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency and reliability, with many items arriving on time and in perfect condition. The staff, including office personnel and drivers, are frequently commended for their helpfulness, professionalism, and friendly demeanor. People also appreciate the excellent customer service and quick response times to inquiries, making the entire process smooth and stress-free. However, some people were dissatisfied with delays in delivery times and a lack of clear communication regarding these changes. A few customers also reported issues with the professionalism of some drivers, specifically mentioning rudeness and anger when confronted with feedback.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the clear communication,... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, reliability, and efficiency.... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the team's... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, precise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to ship 2 larger items from Netherlands to Portugal and this was by far the best experience ever. Collected on Sept 27th and delivered Oct 3rd. Communication from Lisa and Edgars very clear an... See more

Rated 5 out of 5 stars

Excellent service. Flawless. Constant communication throughout the entire process. Quick replies to emails and clear information about collection and delivery times etc. Driver was happy to assis... See more

Rated 5 out of 5 stars

We had to transport our vespa from northern germany to southern italy and everything went really good. The collection and the delivery was on time, there was always a quick and friendly support. The... See more


Company details

  1. Transportation Service
  2. Shipping Service

Written by the company

We are a UK registered and based company with six Mercedes sprinter vans departing from the United Kingdom, Spain and Latvia. Each of our vans have tours between more than 20 countries at least twice per month. We have 9 years experience and our drivers are always taking best care of all customer belongings. For now our drivers regularly transport personal belongings, house/flat moves, artworks and antique furniture, all kinds of motorbikes between Portugal, Spain (including Mallorca, Ibiza and Menorca), France, Monaco, United Kingdom, Northern Ireland, Ireland, Belgium, The Netherlands, Germany, Luxembourg, Switzerland, Lichtenstein, Austria, Czech Republic, Croatia, Italy (including Sicily, Sardinia), Greece (including Crete), Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

E-bike from UK to Italy

I had to ship my beloved electric bike from UK to Italy, and the service was impeccable. Communication with Lisa was smooth and easy, the delivery was very quick and the driver was so kind to help me unload the bike. Cannot recommend this service enough, and I will use it again when in need.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly driver

Very friendly driver, and items arrived in good time, and all our wine glasses survived!

Very pleased and would use again.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

My highest thank you to the whole team

My highest thank you to the whole team: ALWAYS SUPER FRIENDLY and client oriented and HELPFUL. Everything went smoothly. I will contact them again in case I need to ship something somewhere. Totally reliable

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Very punctual. Great service. Everything went smoothly. I will contact them again in case I need to ship something somewhere. Totally reliable

13 October 2025
Unprompted review
Rated 4 out of 5 stars

Excellent communication and execution…

Excellent communication and execution of the job taking a piano from Germany to the Uk. Only reason for one star less is because it was one person only and the company knew there is only one person from us to help at pickup which was not enough. I had communicated my concerns clearly and including details of the stairs involved but they went ahead anyway with just one person.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and fast service

Had to ship 2 larger items from Netherlands to Portugal and this was by far the best experience ever. Collected on Sept 27th and delivered Oct 3rd.
Communication from Lisa and Edgars very clear and timely, answers within 20 minutes on any questions. Both collection and delivery exactly at communicated time.
Definitely will use in the future!
many thanks

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Ship bicycle from FR to PT

I used Pointpicker service to ship a bicycle from center of France to Lisbon Portugal.
Contact was efficient and quick, price reasonnable and the delivery achieved within 2 days after pick-up, on a Sunday morning !
Overall satisfisfaction with the service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Company

Reliable, collaborative, and friendly staff. Highly recommended for moving your belongings! I got my motorbike moved internationally, and all went smoothly.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I've used Point Picker a few times now and every time they have delivered everything in perfect condition and with dedicated and fast communication. I know I can rely on them to be efficient and that the things being shipped will be accounted for and safe. Can't recommend them enough.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Bike arrived in perfect condition

Great experience. Clear communication via email. Always a very fast reply. Drivers arrival and delivery communicated approx 24 hours before and stayed true to promise. I transported a bike from the Netherlands to Denmark. Arrived in perfect condition.

30 September 2025
Unprompted review

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