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Review summary

Created with AI, based on recent reviews

Looking at 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency and reliability, with many items arriving on time and in perfect condition. The staff, including office personnel and drivers, are frequently commended for their helpfulness, professionalism, and friendly demeanor. People also appreciate the excellent customer service and quick response times to inquiries, making the entire process smooth and stress-free. However, some people were dissatisfied with delays in delivery times and a lack of clear communication regarding these changes. A few customers also reported issues with the professionalism of some drivers, specifically mentioning rudeness and anger when confronted with feedback.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the clear communication,... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence, reliability, and efficiency.... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the team's... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, precise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to ship 2 larger items from Netherlands to Portugal and this was by far the best experience ever. Collected on Sept 27th and delivered Oct 3rd. Communication from Lisa and Edgars very clear an... See more

Rated 5 out of 5 stars

Excellent service. Flawless. Constant communication throughout the entire process. Quick replies to emails and clear information about collection and delivery times etc. Driver was happy to assis... See more

Rated 5 out of 5 stars

We had to transport our vespa from northern germany to southern italy and everything went really good. The collection and the delivery was on time, there was always a quick and friendly support. The... See more


Company details

  1. Transportation Service
  2. Shipping Service

Written by the company

We are a UK registered and based company with six Mercedes sprinter vans departing from the United Kingdom, Spain and Latvia. Each of our vans have tours between more than 20 countries at least twice per month. We have 9 years experience and our drivers are always taking best care of all customer belongings. For now our drivers regularly transport personal belongings, house/flat moves, artworks and antique furniture, all kinds of motorbikes between Portugal, Spain (including Mallorca, Ibiza and Menorca), France, Monaco, United Kingdom, Northern Ireland, Ireland, Belgium, The Netherlands, Germany, Luxembourg, Switzerland, Lichtenstein, Austria, Czech Republic, Croatia, Italy (including Sicily, Sardinia), Greece (including Crete), Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a terrific transporter

What a terrific transporter. If you really have something precious to move in Europe. Point Picker is the organisation to be. An accurate organisation with a real heart for their product. I will recommend certainly with a 5 star reward.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Everything went perfectly

Everything went perfectly. The customer relationship management was exemplary with clear and timely communication at all steps of the process. I would certainly use the service again.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Motorbike transport

I transported my motorbike and it was just a great service.
From the communication to the actual move.
The driver is experienced in securing (and make you feel safe) that your motorbike is in safe hands till destination!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend to use this…

Highly recommend to use this transportation company, easy and excellent communication. Handling of packages with 100% care. I see some negative comments about price, at the end of the day you get what you pay for. I’ve used twice now and will use again.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Breach of contract and shady practices

PointPicker put up a very tempting low quote on AnyVan, I contacted them and they asked me to re-confirm the size and weight of the item. They then revised the price to nearly double, but I accepted this. I was told to pay a deposit to secure their services, so I did. Then, after agreeing collection date and addresses, they said a 'mistake' had been made and they tripled the agreed price. Then I was told the deposit is nonrefundable!! Stay away from scammers like these.

23 May 2025
Unprompted review
Pointpicker logo

Reply from Pointpicker

As explained to our customer, unfortunately we misunderstood the listing description and we could not imagine that the customer would like to transport a full size carriage.
We had had to change our quote due to the size and value of the carriage.
As we previously mentioned to our customer multiple times, to cancel this shipment with us and be able to receive the refund of the fee paid when accepting our quote, AnyVan team should be contacted as we don't receive this payment.
We truly apologize for the whole situation and inconvenience caused! We will do our best to improve ourselves for the future.

Rated 5 out of 5 stars

Very good service

Very good service, definitely recommended. I have shipped my bike from Italy to the UK, the timing was quick and straightforward. Customer service was impeccable, always answering very quickly and clearly.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

ITwo pieces of furniture

ITwo pieces of furniture, a painting and a box had to be delivered from Belgium to Spain, at my home. I was kept informed every week.
The delivery was perfekt, the driver very nice and helpful.
I recommend this enterprise for deliveries.
Thanks for everything,

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Moving my bike from Norway to Germany

Pointpicker moved my bicycle from Norway to Germany. I am more than happy with their service. Communication was easy and quick, they did the transport in a very short time, pickup and delivery persons were very nice and helpful, the price was fair. I do highly recommend this company. Thanks!

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service — the job was completed with great professionalism. Customer support was also outstanding, responding to all my questions quickly and clearly.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect! Easy communication both with the company and the driver.
Super nice and pro. I can only highly recommend them!!!!

30 April 2025
Unprompted review

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