Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
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Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
Company replied
I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
Company replied
We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
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Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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All around awesome experience!
Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most of all, made me feel that I and my business were important to Point. I can't even begin to say enough about how much I appreciated their excellent guidance through the Point HEI process.
8 April 2026
Reply from Point
Thank you so much for your kind words! We’re thrilled to hear Jennifer and Amber provided such excellent support and made you feel valued throughout the process. We’ll be sure to share your feedback with them!
Reply from Point
Thank you! We’re glad you had a great experience and that communication was strong throughout the process. We appreciate your support!
Very useful experience
My experience was very easy with everyone I worked with. I appreciate all the updates with items I need to get this matter resolved.
Thank you
13 April 2026
Reply from Point
Thank you! We’re happy to hear the process was easy and that the updates helped keep everything on track. We appreciate your kind feedback.
I really enjoyed working with you guys…
I really enjoyed working with you guys you were efficient everything was done in a timely matter I will be sure to share your information with friends and family
13 April 2026
Reply from Point
Thank you for sharing your experience! We’re glad the process was efficient and timely, and we truly appreciate your willingness to recommend us to others.
Reply from Point
Thank you! We’re glad to hear the team was helpful and the process was fast. We appreciate your feedback!
Everyone I’ve worked with on this…
Everyone I’ve worked with on this journey was incredibly helpful and nice and it’s been a true blessing for me and my kids.
13 April 2026
Reply from Point
Thank you so much for sharing this. We’re truly glad to hear the experience was a blessing for you and your family, and that our team could support you along the way.
Great experience
We have nothing but positive things to say about this company. Our account manager was exceptional. She gave clear, concise answers to all my questions. And clearly defined my responsibilities and theirs. We could not be happier.
13 April 2026
Unprompted review
Reply from Point
Thank you for your kind words! We’re thrilled to hear your account manager provided clear guidance and support throughout the process. We truly appreciate your feedback and trust.
I felt it could have been a little…
I felt it could have been a little quicker process and maybe had someone walk you through the documents (insurance and what not)
7 April 2026
Reply from Point
Thank you for your feedback. We appreciate you sharing this—it helps us continue improving the experience.
Reply from Point
Thank you! We’re glad to hear the process was easy, well-communicated, and that our team helped with document support along the way. We appreciate your feedback!
Well done
Helpful, professional, and supportive throughout the entire process. I was impressed.
7 April 2026
Reply from Point
Thank you! We’re glad you found the team helpful, professional, and supportive throughout your experience. We truly appreciate you sharing your feedback!
Reply from Point
Thank you! We’re glad to hear the process went smoothly and appreciate you taking the time to share your experience.
Enjoyable Experience
Everyone I worked with were very knowledgeable, professional and enjoyable to talk to. Made everything easy for me.
9 April 2026
Reply from Point
Thank you so much! We’re happy to hear you found the team knowledgeable, professional, and easy to work with. We appreciate your feedback!
Point did a great job explaining…
Point did a great job explaining everything to me! Very professional every step of the way!! I recommend this company to anyone seeking a HEI provider!!!
16 March 2026
Reply from Point
Thank you! We’re happy to hear our team did a great job explaining everything and supporting you throughout the process. We appreciate your recommendation!
The Mortgage Process
The entire team of representatives for Point were patient, understanding and helpful.
They did their part to navigate the complex and dependency issues associated with the mortgage process.
Some of the backend (application processes) at times provided some hurdles but, the team did a great job of helping me to understand/overcome those hurdles in a timely manner.
25 March 2026
Reply from Point
Thank you for sharing your experience! We’re glad to hear our team was patient, helpful, and able to support you through the process and any hurdles along the way. We truly appreciate your feedback!
Good communication
Good communication, on the steps needed to complete application, easy & smooth process and looking forward to working with point in future, highly recommend them in your next HEI , thank you 😊
6 April 2026
Reply from Point
Thank you! We’re glad to hear communication was clear and the process felt smooth and easy.
Reply from Point
Thank you for your feedback! We’re happy to hear the process felt seamless and easy to follow.
God answered my prayers on 3/17/26
God answered my prayers on 3/17/26, St. Patricks' Day. I have been trying since 6/9/2023. Point is a hand from God. Every step in the process was easy and informative. All people that I spoke to, emailed or text, were gracious, educated, respectful and patient.
9 April 2026
Reply from Point
Thank you so much for your heartfelt review! We’re honored to hear the process felt easy, informative, and supportive throughout. We truly appreciate your kind words and trust in Point!
Entire process fast and easy.
Point made the entire process fast and easy. I had a quick offer and after providing the necessary docs was given a final offer, with a closing date range. In addition, I was guided from the beginning by a terrific account manager, Joseph T., who answered all of my many questions, about the HEI product. In fact, upon my request, he provided a sample of the agreement, for my further review. Finally, I would recommend Point, for homeowners who are looking for something different from the traditional Heloc, or Home Equity loan.
9 April 2026
Reply from Point
Thank you for sharing your experience! We’re glad to hear the process was fast, clear, and that our team was able to guide you every step of the way.
The biggest problem was the length of…
The biggest problem was the length of time it took to get an appraisal and then to get it completed
9 April 2026
Reply from Point
Thank you for your feedback. We understand the appraisal timeline can be frustrating at times, and we appreciate your patience throughout the process. We’re glad to hear that things were ultimately completed, and we appreciate you sharing your experience.
I think the only hiccup was due to the…
I think the only hiccup was due to the county record of deeds department. Point has been great.
9 April 2026
Reply from Point
Thank you! We’re glad to hear the main delay was due to the county records process and that your experience with Point itself was positive.
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