Point Auto Reviews 65

TrustScore 5 out of 5

4.8

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Company details

  1. Car Dealer

Information provided by various external sources

Hos Point Auto ønsker vi, at være en seriøs bilforhandler med langvarige kundeforhold og hos os lægger vi stor vægt på, at have orden i sagerne. Vi behandler alle kunder ens og med respekt. Når du handler med os er du i trykke hænder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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1-star

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Rated 1 out of 5 stars

De holder ikke deres løfter!

De holder ikke deres løfter!
Jeg var meget interesseret i en bil, og de reserverede den til mig. Derefter købte jeg tog- og busbilleter til Aarhus (bor selv i København). Dagen efter skrev de, at bilen er solgt. Jeg bedt dem om at refundere pengene for mine billeter, men desværre nægtede de at gøre det.
I vores samtale med chefen (?) sagde han, at han glemte at fortælle til en af hans medarbejdere, at bilen er reserveret. Han indrømmede sin fejl, men på samme tid nægtede at tage ansvar for den. Det er meget dårlig stil! Man skal være meget forsigtig om alt de siger eller lover!

They do not keep their promises!
I was interested in a car they were selling and they reserved the car for me. I bought train and bus tickets to Aarhus to go and see the car (I live in Copenhagen). The next day, they wrote me that the car is sold. I asked them to refund the money I had spent on the tickets, but unfortunately they refused to do so.
In our conversation with the manager (?), he told me that he forgot to tell one of his employees that the car is reserved. He admitted his mistake, but at the same time refused to take any responsibility for his actions. This is a really bad style! One should be very cautious about everything they say or promise!

16 August 2019
Unprompted review
Point Auto logo

Reply from Point Auto

Hej

Vi beklager den misforståelse der skulle være opstået,

Men lade os lige have den ret til, at besvar på din bedømmelse.

En hver voksen eller forretningsfolk, ville forstå det her når vedkommen læser dette.

Udover salg af detail biler her hjemme, så har vi også en stor erfaring indenfor eksport af biler, og den bil du henviste til var en eksport bil u/afgift.

Du kontakter os onsdag d: 14.8.19, for at reservere bilen til på søndag, for at se bilen og evt. diskutere pris. Vi har nogle stramme regler, hvad angår EKSPORT salg af biler, vi reservere ikke biler til kunder med mindre der skulle forlægges et form for depositum, nemlig så vi kan sikre os det er en seriøst aftale og netop så man også selv kan sikre sig at bilen ville blive reserveret.

Med hensyn til refundering af billetter. Igen havde der forlagt noget form for depositum hvad angår Eksport køb af biler så havde vi refunderet billet prisen.

Ligeledes via telefonen sagde du også selv at du ikke var 100% sikker på du ville have bilen så igen den bedste forretning for os var, at sælge først til mølle som man siger.


Så som jeg kan se det, så har vi kun forholdt os prof. og hvad enhver forretningsmand ville gøre uden tvivl.

Igen vi beklager du skulle have opfattet det sådan selvom vi uden tvivl har forholdt os reelle og prof.

Rated 5 out of 5 stars

I will review from the point of view of…

I will review from the point of view of non-danish speaker , or like in my case , non-fluent speaker , when they buy a car in Denmark.

We bought recently the and Khaled was helpful during the whole process , taking into the account that we were having issues with understanding how everything works in Denmark.Also his English is suitable for explaining what we had to know.

11 February 2019
Unprompted review
Show reviews in all languages. (65 reviews)

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