Pod Reviews 28,326

Lasted 4 years. Paid over a grand and had faults from get go but their customer care is disgraceful. They'll do anything not to take accountability. I have the tethered version and they are trying to charge me £400 for a new cable - that coms from china! - or £600 for an upgrade even though they deem 4 years as acceptable usage for it to fall apart!
Needless to say I'll be swapping it out for a more reliable provider, which, speaking to the last 5 EV charger suppliers, is literally every other provider!
If you only need a super expensive charger for 4 years then I'd maybe consider this, especially if you like customer care advisers who don't speak English well, don't bother to resolve anything and defo if you like being fobbed off by CEO, Melanie Lane - if that's your bag then this is for you. Otherwise steer clear

The person who install it did an lovely job
I’m not happy with pod point service why do I have to wait nearly an month to get my pod point install

Installation went like clock work, installer was first class and proffesional at all times.

Happy with location of the install, only downfall is the mess that was left inside the cupboard in our house, there were Brick dust left all.

I had some issues with pod point pairing and during the call I was able to get it fixed with great support from Harvey Perez

Quick and efficient installation.

Diana Castro guided me through the whole experience and my problems with so much patience and skill. Most impressed and grateful

Jorge Alo Is a great advisor my phone ended the call & she called back helping to solve the issue. Thanks again :)

service from the fitter - excellent

Pod Point recently fitted an EV charger. The process to purchase was easy and I was able to get hold of them on the phone to discuss any issues. The engineer (Rhys) who came on the day was professional, quick and tidy. He took his time to make sure he explained everything and helped me to download the app and understand it as well. Would definitely recommend to anybody looking to get an EV charger.

Everything explained

The engineer was communicative on his arrival time, efficient and tidy

Overall, a very pleasing experience. Engineers were helpful and answered any questions. All is working well, so far!
I think it would be helpful to highlight those conditions that POD POINT will not be able to fulfil, I.e. “not working in a loft space/void and not working above 6’ before customers complete the survey etc.
We were very pleased with the advice and service given.

I had to take 3 days off work to get the charger installed. The first time, I was only notified later that day, which may have been understandable, as things may have changed abruptly. The second time, after I was already given a time period and all that, I had to call the person as I was waiting all day. It was only then that I was informed it was not happening, and an email would be sent to me. By the third time, I was indifferent. The installation process was straightforward, but the lead-up to it was unprofessional.

Excellent help from the Technical Support Engineering group. Effective at sorting out our low charge rate and fixing remotely.

Thank you Pod Point for your quick installation. Your enginneer Nathan was polite and answered to all my silly questions.

I contacted POD this a.m. regarding installation and had a very friendly but professional chat with Diana regarding my query. I now await contact with the ‘team ‘ regarding next step.
Catherine.

Good communication throughout order.
Timely and effective installation.
Easy to operate and quality product.

Great installation engineer. The job was done quickly, efficiently and tidily. Very happy with the process and would definitely recommend to others who are considering getting an EV charger.