The Pod Company Reviews 

The heater for the SaunaPod was malfunctioning and they replaced it quickly! Maressa was very quick to respond and the replacement order was processed the same day I raised the issue.

I bought my Sauna Pod about 8 months ago and absolutely love it! I started experiencing issues with the heater where it randomly starting going into cool down mode after about 20 minutes, then it started happening more often. I contacted Diana and informed her of the issue, filled out the nessessary warranty form she sent me and literally the next day, about 12 hours after I submitted the form, I received an email that a new heater is on the way. Very quick reponse and actions taken. Now I am good to go with a workable heater so I can use my Sauna before and after my workouts.

Set-up instructions did not mention you had to install hose washers.

Excellent customer service. Maria was able to update my account, facilitate replacement parts for the chiller/long pod, and help with other technical questions. She was great and I am so happy to purchase my cold plunge equipment with a company that is there to support me throughout the way. Thank you Maria and Thank you Pod Company. Best, Gary

Alex made the experience great; super fast response and exceeded expectations in the solution; will be a long time customer; thank you!

Edit: The Pod Company was able to find my orders and gave me a replacement with the updated material they use for it now, which I had the old versions prior. Please note, I have not tried the new pod yet as I filled an old patched one I had and am using that till I change it out.

Either way, their customer service is really top notch. Every issue I’ve had with previous pods from them, they were always very receptive and addressed the issue and/or sent me what parts I needed. In this case, with a verified issue, they replaced it promptly. They reached out right away and were very helpful. While I haven’t been able to test the new material, I want to give their team a shoutout for being so responsive, helpful, and ultimately trying to make things right.

I am now on my fourth ice bath pod, and this one now has a hole in it, like the other three. The company was good at first with replacing it, as the seam wasn’t stitched right and leaked. However, the next one leaked, then the next, and now the fourth is leaking at the bottom seam. It just sits in my bathroom, not outside, and we don’t move it, so there is no explanation for the constant leaking besides poor quality. Customer service gets back to you quickly, but by my fourth one I will be finding a better company with better quality.

Love, love, love my Sauna Pod but the heater died after a couple of weeks. Emailed on the weekend and surprisingly received a response from Alex. After a couple of back and forths, he ordered me a new heater. Can’t wait to use my sauna again! Thanks Alex!

Amazing customer service! I needed my order to arrive ASAP for an event the following week, and Maressa was so helpful in making sure the order was shipped same day and arrived in just a few business days. After receiving my speedy delivery, I realized I should've gone with the long pod instead of the round pod and had just a few days until my event. Alex was just as helpful in making sure my second order was shipped same day and arrived THE NEXT DAY. They've been super responsive in any other questions I have. Thank you!!

We bought our cold plunge and quickly realized that it was on sale. We contacted the company and Alex emailed us to refund the difference for us almost immediately. We appreciate their prompt and courteous reply! Thank you Alex!!!

Alex was incredibly responsive, professional, and accommodating. It was an stress-free pleasure to work with a great customer service representative like him.

Easy to contact and great customer service. Thank you

Quick response and follow through.

I worked with Diana in customer service to replace a long pod that had a leak. She did an exceptional job and it was such an easy and quick process.

Elene was super responsive and helpful. She walked me through the warranty claim process, even found my original order number which I misplaced, and got everything moving for my replacement heater. Kudos to Sauna Pod for great customer service. Can’t wait for my new heater to arrive.

The heating unit for my sauna pod broke, I contacted the company and they had a replacement on the way by the next day. Excellent customer service!

Great customer service support and response!

Customer services was extremely helpful and responded quickly.

Alex was great, informative and extremely helpful

Elene helped when some of my product arrived damaged. She told me what she needed and it was resolved within a day. So impressed with this customer service and I love their products!!!

So far, Ricardo has been very helpful in deciding which unit to go with as well as getting the order placed. I look forward to getting the plunge and putting it to use.