The Pod Company Reviews 

We had issues with our chiller pro and the troubleshooting team quickly reached back to help us resolved the issues with our unit.

Highly recommend it!

I couldn’t be happier with my ice plunge and the customer service I received! The quality of the plunge is outstanding, and it has quickly become one of my favorite additions to my routine. "Get the chiller" It feels well-built, looks great, and delivers an excellent experience every time.

What really stood out, though, was Alex their customer happiness agent. Alex was incredibly helpful, responsive, and genuinely committed to making sure everything went smoothly. It’s refreshing to deal with a company that truly cares about its customers.

If you’re considering getting an ice plunge, I highly recommend The Pod Company. Great product, exceptional service, and an overall experience that exceeded my expectations!

The process was clear. My issue was resolved readily. It didn’t cost me time or extra money. Very happy with the product and customer service.

Great experience with a warranty claim. Glad Alex and his team were able to help me with their consideration and fairness. Great customer service experience.

Great product. Commensurate customer service. Highly recommend!

Alex was very helpful and went above and beyond to help ensure I got situated with a couple orders. Alex sets the standard for how every professional in Support should strive to be when working with their customers! Thank you Alex!!! Continue the great job!

Alex, Abby and Ashley were all awesome to help solve my issue. I didn’t understand something about my order - and, the team helped to make it right. Within a few minutes my questions were answered, an acceptable solution was given and I had my additional items on order. This company had a great team behind them. Thanks for the help, education and valuable support.

Great hassle free service that was able to correct my issue same day. Would always recommend this company. Thank you to the employee Diana, very responsive and easy to work with.

Edited on 8/12 (original review below):

The Pod Company did have shipping delays on my order well beyond what should be reasonable and did give me incorrect information.

That said, after some pressing, I got in contact with Ana from their customer service department and she took the time to review the scenario, owned the mistake, and helped me get my order. They gave me a couple of accessories for my trouble which I appreciated.

Mistakes will happen. Owning the mistakes and making it right is really all we can ask for. Ana from the Pod Company did that.

Thank you.

*Original Review*

I ordered a pod, standard pod chiller, and an insulated cover on 7/12. The invoice stated 3-5 days standard shipping.

On 7/15 I called because I had not received any tracking information. The lady told me the cover was shipped but the pod and chiller would ship on the 17th (making it late).

I asked them to at least ship the pod (and their warehouse is in the same state I live in). The lady said they would... but guess what. Who knows because the pod is now missing from my shipping information!!!

On 7/17 I still had not received shipping information. I wrote them and now the chiller is not supposed to ship until 7/20.

What about the pod you ask? Who knows!! Apparently they forgot about that!

This is terrible customer service - and I hate being lied to. I was very excited about this purchase, and now I am very disappointed with this company.

I hate spending good money to receive bad service even more.

Just goes to show you can never trust companies like this to do the right thing!!!

Ani at Pod Co heard my issue with a leaking pod and immediately sent a replacement. Easy.

After 7 months of intensive use, the sauna heater suddenly stopped working. I sent a message to the support, explained the situation very briefly, attached a video and within a few minutes I was offered the opportunity to replace the heater. I reconfirmed the local address and instantly received the confirmation email that a new heater would be delivered.
Honestly, this has never happened to me with any other company. I am still amazed by the understanding they showed and the promptness of a solution that satisfies me.
I will be without the sauna for a few days but I am saved. Thank you Elene, my savior.

My order was greatly delayed and when I reached out to correct the issue they were very prompt in getting back to me and resending my order. Very pleased with the attentiveness

Diana was helpful in getting me a replacement insulated cover when mine fell apart! Super responsive and kind! Thank you Diana!

I had been eyeing a Sauna Pod for myself for a while, but was waiting for a promo that kept the product within my budget. I finally took the plunge Fourth of July weekend, and it was an easy experience to use their website and get my promos and shipping insurance applied, etc.

Shortly after, I received a part of the package and was working to receive the completed order. Turns out that one of the packages in the order was lost/not delivered, and when I reached out, Ani stepped in and had a resolution for me within literally 5 minutes. I was already impressed! The pending package was going to ship to me for arrival the following week...and because I got the insurance, there was zero fuss about details of the entire thing.

That upcoming weekend, I found out that my furnace and a/c compressor needed to be replaced, costing me over $15k. Panicked by the situation, I called again, and spoke with Maressa. She was so incredibly kind and understanding of my situation, and worked with Ani to cancel the shipment of the missing package that was about to ship out to me, and very quickly sent me return labels (at my cost) to send the other products/boxes back. Before I could even print the labels and ship everything back the following day, Maressa had already begun my refund process, due to my situation. She was so kind about it, and even offered to have me call back once I had a budget to spend on these again, so that I could get the original discounts I applied for my bundle.

I am SO impressed with the service from both Ani and Maressa, and will be a lifelong customer of The Pod Company, singing their praises to everyone I meet...and this is without even trying their products.

Thanks Ani and Maressa for your help in finding a very quick solution during a very tough situation that came up for me, and I'll definitely be purchasing from y'all in the future!!

The customer service was wonderful. They helped me find a solution to the problem.

Maria (Customer Happiness Agent) is amazing helping with an issue I had with my POD, which was not the company's fault.... All my experiences with them have been great.

Having a cold plunge/ice pod really is a game changer. It's incredibly helpful mentally, emotionally and physically. I've recently had a few challenges with the one I bought in 2024. While it unfortunately only had a one year warranty; because I was a valued customer they extended a new upgraded version for me for more than 1/2 off. Today, Maressa helped to clear a few things up. She was extremely knowledgeable, friendly and HELPFUL. Immediately, she got an update and email out to me. It's invaluable being able to talk to human help right away and receiving genuine help from someone who cares! This is a big deal to me. Soon I should be receiving my new, upgraded chiller and I am excited and grateful.
Also, George, Annie and Ann were all helpful as well. It's very refreshing to deal with a company like this.
Thanks again,
Nancy Kurz

Maressa handled my complaint without hassle and was very pleasant in our correspondence. Very easy to get in touch with someone at Pod Company, and everything was handled in a timely manner.

Ordered an Ice Pod with the chiller. Once I got it all set up I found out that somehow air was getting into the system. I reached out to customer service and Ani was quick to respond and very helpful during the whole process. Helped me troubleshoot and then once we found the problem got me a replacement part sent out very quickly. I really appreciate companies that have great representatives to support their customers and this is one of them. Thanks again Ani!

I had an issue with my Pod Company chiller losing prime, and Alex was excellent to work with. He patiently walked me through the troubleshooting process, quickly identified the cause, and got everything working properly again. He was knowledgeable, responsive, and genuinely committed to helping. Outstanding customer service—I really appreciate the support!