I gave 1 star as i could not give 0
I gave 1 star as i could not give 0. The airlines is absolutely worst. Worst Ground support staff. I will tell you why 1) Firstly, i was travelling with wife and kid and when i went to check-in i simply requested the lady there if you can kindly speak in english, she just gave a big sigh (and a bad body language as if i have asked her for a loan). Front line staff in airlines should at least be ok in English as they would be facing tourists one way or the other. Just having abhorrence to english is so stupid and arrogant 2) I had paid for 60 kg luggage and had brought 4 bags. Now they put in fine print that you need to have 1 bag per person only. My total weight of 3 bags was 40kg. I still had 20 kg left to be utilized but they did not allow the 4th bag to be checked in and charged extra 4000 rubels for it. She was getting annoyed everytime i requested her to be reasonable. She kept us waiting for 20 min watching very well that i was holding my child all along and just standing and getting tired (it was an early morning flight) 3) The flight got delayed also by 3.5 hours. and just got to know about it 2 hr before departure.








