PMT Online Reviews 

18,914
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more

Rated 5 out of 5 stars

I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more

Rated 5 out of 5 stars

We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more

Rated 5 out of 5 stars

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more

Company details

  1. Musical Instrument Store
  2. Audio Visual Equipment Repair Service
  3. Electronics Store
  4. Hi-fi shop
  5. Software Company
  6. Home Audio Store

About PMT Online

Written by the company

PMT Carousel

Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.5

All reviews

(18,914)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The guitar was great

The guitar was great, didn't have to wait for delivery. Only poor point was the poor quality of the gig bag, very thin with little protection. I looked on line but can,t seem to get a more protective bag for my new guitar.

19 May 2025
Rated 5 out of 5 stars

Amazing service - We had no knowledge at all about the…

We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th.
The chap I spoke to was phenomenal!!!
Worked to our budget, collected information about our daughter to make sure the product suited all her needs (and then some) absolutely fantastic customer service!
Easy purchase and delivery options, I can’t recommend this company enough. ABSOLUTELY FABULOUS 🩶

26 May 2025
Rated 5 out of 5 stars

Great Service!

Easy to find the accessories I wanted on their website, good prices, (and shown as VAT incusive, which I like).
Dispatch was fast and the packing good. A company well worth buying from. Great service!

19 May 2025

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