When our boiler stopped working unexpectedly, PM 247 responded quickly and arranged a visit as soon as they could. The engineer was polite, explained the issue clearly, and managed to get the heating... See more
Company replied
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Be aware that the pricing listed on their website is not an accurate estimation of the price you'll end up paying for the job. essentially the price on the website is a call out fee, you'll be charged... See more
Company replied
If you don't mind paying almost £600 to fix a blocked kitchen sink - its blocked again I would add - fine but if you do try somewhere else
Company replied
I’ve been using PM 247 for my annual boiler servicing for the last three years and I have never had a single issue. They are always punctual, keep me updated on their arrival time, and their engineers... See more
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Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
Do not trust these guys
Do not trust these guys, they are sharks. I booked a service and within 5mins cancelled as I found another plumber to come out locally who was recommended. I called back to cancel and was advised that a cancellation fee was payable of £90. At no time when the booking was made that I was advised of a cancellation fee and when I stated this she said I hadn't given her a chance to send the T&Cs yet which explained the cancellation terms. She said it would be escalated to debt collection as I refused to pay a cancellation charge when legally a contract had not been entered into and the cancellation terms were not explained at the time the booking was made. I can understand why their ratings are so poor on here and should have looked at these before booking but in an emergency situation you just want to get things fixed!
14 November 2025
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our booking terms, including the cancellation policy, are always communicated before confirmation and sent immediately after a booking is made to ensure full transparency. We completely understand emergencies can be stressful, and our aim is never to cause inconvenience — only to ensure our engineers’ time and travel arrangements are covered fairly. Please contact info@pm247.co.uk
with your job details so our management team can review your case and ensure it’s handled appropriately.
Great service
Engineer arrived when agreed, was polite and did a professional job.
Not perhaps the cheapest around but considering it was 5pm on Sunday I was pleased to get my drain unblocked. Would use again.
10 November 2025
Reply from PM247
I appreciate your feedback. We're happy to hear that, especially on a Sunday night, our engineer promptly unclogged your drain, arrived as scheduled, and performed a competent service. We really appreciate your patience and faith in PM247, and we would be pleased to assist you once more at any moment!
Swift response and performed swift and tidy job.
Response to initial phone call was swift and the engineer arrived quickly to clear blocked drain. Harry was polite and helpful and dealt with difficult to move pipe and drain cover efficiently. Unfortunately the blockage needed machine to shift it but this was done swiftly. Not a cheap job but I didn't get other quotes so cannot compare. Would use again.
10 November 2025
Reply from PM247
Our sincerest thanks for your thorough inputs! It is wonderful to know that the team was quick in their response and that Harry was really polite, helpful, and efficient in service—even in dealing with a difficult blockage. We value your candidness about the pricing issue and are happy that you would think of us again. To the PM247 team, your trust and support mean so much!
Great job!
Always kept up to date with job. Engineer explained exactly what was wrong and fixed the problem very quickly.
4 November 2025
Reply from PM247
Thank you for your kind feedback! We’re glad to hear you were kept fully updated throughout and that our engineer quickly identified and fixed the issue. We truly appreciate your trust in PM247!
Excellent Service all round not the price
Made the call and the engineer was there within an hour, engineer was very knowledgeable and explained everything before hand and completed the job very successfully. However, I would like to mention that the price is exorbitant, just to clear a block.
3 November 2025
Reply from PM247
Thank you for your kind feedback! We’re glad our engineer arrived promptly, explained everything clearly, and completed the job successfully. We truly appreciate your trust in PM247 and are delighted you were happy with the service!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Disgusting company. Say they will escalate things and just use the same bloke on all responses.
Charge an absolute fortune and in our case, don’t even fix the problem, causing us to fork out for another plumber to fix the problem. Tell us to complain to the customer service, customer service is one bloke who closes the case every email. AVOID AVOID AVOID SCAMMERS
31 October 2025
Unprompted review
Reply from PM247
We’re genuinely sorry to hear about your experience and understand your frustration. What you’ve described does not reflect the standards of service we aim to deliver at PM247. We’d like to review your case in full to understand what went wrong and ensure it’s handled properly. Please email info@pm247.co.uk
with your job reference so our management team can personally investigate and reach a fair resolution.
Poor customer service
Following an initial review, was told to contact customer care (publicly) in order for them to investigate. Have attempted to do so and have subsequently been ignored. Now escalating to small claims court.
28 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and would never intentionally ignore any customer concerns. We take such matters seriously and want to resolve this properly. Please email info@pm247.co.uk
with your job reference or previous correspondence so our management team can review your case urgently and ensure you receive a full response.
Efficient and informative service
Engineer identified issues and took time to explain problem, as well as options for immediate and long-term solutions. Felt informed and problem dealt with.
30 October 2025
Reply from PM247
Thank you for your insightful comments! Our guy took the time to thoroughly explain everything and offer both immediate and long-term fixes, which we appreciate. Your confidence in PM247 is really appreciated, and it's wonderful to hear that you were informed and happy with the result!
Recent repair to my toilet
The plumber arrived promptly & identified the problem quickly.
The plumber was polite & explained what he needed to do.
The only downside was the cost -it was expensive
1 November 2025
Reply from PM247
Thank you for providing your thoughts. Our plumber's timely arrival, swift identification of the problem, and thorough explanation of everything impressed us. Thank you for your feedback on pricing. Our goal is always to offer clear prices that accurately represent the calibre, dependability, and expertise of our services. Your suggestions enable us to keep getting better, and we sincerely appreciate your faith in PM247.
the plumber, experienced and efficient
the plumber arrived in good time, was very efficient, quiet and excellent service and completed the job to our satisfaction. would thoroughly recommend this company.
30 October 2025
Reply from PM247
Thank you for your kind comments! That our plumber showed up on time, worked quickly, and delivered first-rate service makes us very happy. To the entire PM247 crew, your recommendation means a great deal. Thank you for your support!
Polite friendly staff that knew what…
Polite friendly staff that knew what they were doing got the job done
1 November 2025
Reply from PM247
We appreciate your generosity in expressing your thoughts! It is great to know that our personnel was courteous, amiable, and accomplished the task in a timely manner. We are really thankful for your feedback and backing!
Another example of an attempt to lure…
Another example of an attempt to lure an old aged pensioner into paying too much for a basic service.
31 October 2025
Unprompted review
Reply from PM247
We’re truly sorry to hear you feel this way and take such concerns very seriously. PM247 strives to offer transparent pricing and honest service to every customer. We’d really like to review your case in detail to ensure everything was handled correctly. Please contact us at info@pm247.co.uk
Fantastic service …
From the initial phone call to report our blocked loo to the engineer coming out to mend it and doing a great job we couldn’t fault the service. Highly recommend.
28 October 2025
Reply from PM247
Thank you for your lovely feedback! We’re delighted to hear that everything went smoothly from your first call to the engineer completing the job. We really appreciate your recommendation and are glad we could get your loo back in perfect working order!
Daylight Robbery
Daylight Robbery
Charged £594 to unblock an exterior soil pipe.
Paid an initial unrefundable £214 for the plumber to spend a large chunk of the allocated hour searching in his van for tools he didn't have.
After a spot of bodgery, bullshit, and a pat on the back, I was then told to pay extra or remain out-of-pocket and in-the-shit.
An immediate money transfer permitted the use of a jet washer, which promptly cleared the blockage.
The job would have taken less than 10 minutes had the jet washer been used initially. The manhole cover had already been removed, and the drain was less than 10 metres from the plumber's van.
19 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described does not reflect the level of professionalism or transparency we aim to deliver. We’d like to look into this matter in detail and ensure it’s properly reviewed. Please contact us at info@pm247.co.uk
with your job details so our management team can investigate and address this directly. We take all concerns seriously and want to make things right wherever possible.
PM247 small pluming job
PM247 arrived at the time they said, looked at the job, told me what it would cost, when agreed carried out the work, checked I was happy, tided up without any fuss and departed very efficient and pleasant plumber. so we were more than happy.
30 October 2025
Reply from PM247
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly — from clear communication and transparent pricing to a tidy, efficient job. It’s great to know you were happy with the service, and we truly appreciate your kind words and support!
The service is not genuine, honest or trustworthy …
Warning PM247 company the service offered is not transparent no integrity with pricing policy. Trap you into a contract by sub contracting the work. To unprofessional with no full guarantee. A one month guarantee should not equate to extra charges if work was conducted correctly in the beginning. From my observation of the process it was a con, the machine process on works carried out was not used????? I will be taking matters further. The drain is still faced with the same problem.
27 October 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This doesn’t reflect the high standards we set for our work or our pricing transparency. We’d really like to review your case in detail and put things right — please contact us directly at info@pm247.co.uk
with your job details so our management team can investigate and assist you promptly.
Arrived quickly fixed the problem
Arrived quickly fixed the problem.Quite pricey but very Professional service with lots of updates so I knew exactly what was happening.
27 October 2025
Reply from PM247
Thank you for sharing your feedback! We’re glad to hear our engineer arrived quickly and kept you fully updated throughout the job. We truly appreciate your comments on our service and professionalism — it means a lot to the PM247 team!
Highly Recommend
A very personable, expert engineer. Highly skilled and very much a 'people person'. The whole company is efficient, friendly and a godsend in a stressful situation
25 October 2025
Reply from PM247
Thank you so much for your lovely feedback! We’re delighted to hear our engineer’s professionalism and friendly approach helped make a stressful situation easier for you. The whole PM247 team truly appreciates your kind words and trust in our service!
Never again will I use this company
I contacted this company and was quoted £120+VAT to assess and use manual rods to unblock a drain. After missing four calls, I rang back and was met with rudeness, one staff member hung up after warning of a cancellation fee, even though I hadn’t cancelled. Another abruptly ended the call after saying the engineer was en route. I called again to express that hanging up on clients is unacceptable rude and not professional and clarified I was proceeding only to avoid the £75+VAT cancellation fee.
When the engineer arrived, I requested the manual rod method. He went to his van, and I then received a call pressuring me to approve a £400 power jet flush, despite no attempt with the manual rods. I refused, paid £144, and watched him work to ensure he did in fact try the manual method and surprise surprise the engineer successfully cleared the blockage with a minute.
My concern is how easily a vulnerable or elderly person could be misled into unnecessary charges. I’m glad I stood my ground.
25 October 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We’re concerned by what you’ve described, as this isn’t the standard of service or communication we strive to maintain. Our engineers are instructed to carry out the agreed method first before offering any alternative solutions, and our office team should always speak respectfully and clearly with customers.
We would really appreciate the opportunity to review the full details of your case and ensure this is addressed appropriately. Please contact us directly at info@pm247.co.uk
with your job reference or postcode, and our management team will personally investigate this matter.
Your feedback is invaluable in helping us maintain transparency and high standards of service.
Eron
Eron, the engineer was cheerful, polite and explained exactly what he would be doing. He was here quite a time, longer than he thought he would be, but was cheerful all through and did a great job. Best of all though, and this is truly thoughtful and deeply appreciated, he took his shoes off before coming upstairs.
25 October 2025
Reply from PM247
Thank you for your wonderful feedback! We're delighted to hear that Eron provided such a positive and professional experience — staying cheerful, polite, and thorough throughout the visit. It’s great to know his attention to detail, clear explanations, and thoughtfulness made such an impression (especially taking off his shoes before going upstairs!). We’ll be sure to share your kind words with him — thank you again for choosing PM247!
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