Pluus Reviews 38

I made an order on the Swedish Pluus website to get a deal with the membership option, but after a few days got an SMS stating that my order had been cancelled due to a system error.

When I asked customer service, I was lied to as the customer service rep stated that the company did not have the products (despite it being on the website), they did not answer my questions (based on the response they obviously did not even read what I had written (e.g. cited a part of a law that i had supposedly not included in my email despite it being literally 2 sentences into what i had written and answered a 1-page email with one sentence) and were rude (direct quote: “you are not getting the products”).

I told them that I expected that my order would be shipped as is required by law when you receive an order confirmation unless there is an obvious mistake. I got the products on a good deal because (i) it was black week, and (ii) the deal was only available if you joined the membership club at 129kr per month with automatic billing, but the company is claiming that there is an obvious pricing mistake despite (i) nothing on the website seeming to be off, (ii) other products being on similar discounts as it was black week, (iii) the deal only being available if you joined the membership club which is a way for the company to get you to pay a monthly fee and to shop there more frequently and other reviewers will confirm that they are being shady about, and (iv) the company having a day to fix this supposed mistake before I made the order.

The company pointed to the price not being this low in the last month as a way to “prove” that it is a mistake and said that it does not matter if it is black week or that the deal is only available through memberships which is ridiculous and a false comparison because the terms of the transactions are different and the price cannot be compared when one includes a monthly membership fee and the others do not.

In reality, they just wanted to do a bait-and-switch to get customers to the website without having to honour their deals which is a very shady business practice. They told me I could take the case to ARN (which is the only good thing they did) almost immediately which tells me that they frequently have unsatisfied customers and that it a group of companies to stay far away from.

I’ve never had such a bad experience with customer service at any company before and urge anyone to avoid shopping at pluus or any of the other companies in the group (buuks, savve etc). I also want to call out Mary B. in customer service who was especially rude (I dealt with multiple people). I would not have wanted her to be a representative of my company.

I submitted a complaint to ARN and hope that the company will at least honour their decision, but based on the experience so far I don’t expect it.

Be careful of these corporate fraudsters folks!
Well, there's something weird about the membership stuff here. Most sites give a free membership window of at least 30 days, but not here. So to the potential/prospective customers, be careful what you are gunning for when you accept the membership carrot
going to be waved at you here because so long you buy a product on their site at the membership rate, they make you pay for a full month's membership dues anyway regardless if you terminate your membership after a month or not.

Pluss just replied me lol. I had better reply them underneath my previous post here since there's no alternative way of replying them.

Pluss, the fact remains you guys are corporate fraudsters who are so desperate to svindle people of their hard earned money.
Most of the things you explained in your reply are lies anyway and the most bogus of those lies is the fact that you offer your "so called members" free shipping. You know you didn't do nothing like that for me even though you deducted the so called membership dues of 89kr from my bank account, right?.

You really think I would have chosen to buy a product on your website if you made it so transparent to me I would have to pay you an additional 89kr? The whole essence of ordering a product online was to get a good deal!! You are a bunch of liars and thieves!

Anyway, I will continue to spread the truth about your fraudulent practices online and to as many people who are willing to listen to me in the real world😜

As many other reviews say, this is a Scam

All purchases forces a membership which will be charged monthly onwards, 129 SEK monthly (in Sweden). Will never purchase there again!

This is a scam or a fraud. They will take 129kr from you every month like a subscription without you knowing. Its is called "Smurfing" and they hope you do not discover this small amount drawn from you account in eternity. We must all stop this company!

It is my experience that this company is cheating its costumers. When you buy something you automatically sign up for a subscription WITHOUT giving your consent. STAY AWAY FROM THEM!

They will keep charging you after disabling your account. Spread the news on all platforms, so they make less damage. Will try to report them to all the possible institutions.

Not so clear info.. keep your cards info and charge you with no reason and no notification every month for membership.