Products that are no longer in stock should be removed from the site. When I order a product I want it to reach me, not to tell me that it is no longer available after I order it. That disappointed me... See more
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Hello all, Here is my story with Pluus.do to share. Pluus.dk is one of those high risky and untrustworthy website, where you don’t even notice you are signed up for the membership and you a... See more
Company replied
This company will trick you into a membership. When ordering something online, it is not clear that you also sign up for a 89kr. per month membership fee. I noticed it after several months, and the... See more
Company replied
Very good shop, easy, cheap and fast delivery! 100% recommended :)
Company replied
Company details
Written by the company
Pluus.dk er en medlemsklub, der sikrer medlemmerne store rabatter på kendte mærkevarer. Når du er medlem i vores fordelsklub, kan du købe mere end 120.000 produkter til indkøbspris. Det koster 119,- om måneden at være medlem hos Pluus.dk. Udover fri fragt på alle dine ordre, får du også mulighed for at købe alle varer til indkøbspris.
Contact info
2.5
Poor
6K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pluus.dk
Hi Anuj,
Thank you for your awesome review and the 5 nice stars ⭐⭐⭐⭐⭐
We are very glad to hear that everything was awesome, when you shop at our website.
We hope to see you again soon.
Best Regards,
Claudia
Pluus.dk
Reasonable pricing and Speedy delivery
I am so happy I found this website. I received my package within 2 days and their prices are extremely reasonable.
If you do not want to sign up for membership and pay a monthly fee, simply just select the “normal price” option on your product and pay the 50dkk delivery fee.
I will most definitely use this website again.
10 January 2022
Reply from Pluus.dk
Hi Nikita
Thank you for the Review and the 5 stars.
We are glad that the membership and the product prices finds you well😊
There is a lot to save for members on a lot of high end products, and as there is no binding after the first month you can always cancel it if you dont use it.
We are glad that you will use our webpage again🙌
Have a nice day
Kind Regards Michelle Pluus.dk
Hidden membership fee
Just like many others writing here, I bought a product and was not aware of that membership fee. Surely, I was supposed to read it, but they could not hide it better. If there were additional charges on something, any transparent business would put that clearly on the checkout window.
Obviously, I am not the first nor the last person to write this, because after numerous complaints they still do not change that.
Horrible business practice.
3 January 2022
Unprompted review
Reply from Pluus.dk
Hi Mantas,
We are sorry to hear that you were not aware of signing up for our membership when you made your purchase. The prices for our members are lower than for guests, which therefore requires a membership for 89 kr. per month.
This information is stated several places on the site:
• On the front page, there is a huge banner, where the membership information is stated.
• On each and every product page, you can choose to buy the item at members-price or normal-price as well as an info box that explains what the members-price implies.
• In the cart the membership is added when adding a product for the members price.
• In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails.
• Furthermore in the checkout, it is clearly stated beneath the product and you have to accept our terms before you can complete the order. This includes the membership conditions.
• Lastly, on the order confirmation it is stated that you have signed up for a subscription, the price, commitment period as well as "see conditions below".
As a member, you get access to buy all products at purchase price, and can thereby make great savings on all your purchases. However, it requires that you read and take into account the information and conditions, and terminate the membership when you no longer need it.
Feel free to contact our customer service at info@pluus.dk if you have any further questions.
/Pluus DK
Super hurtig leverning tak for det🤗🤗
22 December 2021
Reply from Pluus.dk
Hej Peter,
Vi takker mange gange for de 5 flotte stjerner ⭐⭐⭐⭐⭐
Vi er virkelig glade for at høre, at du har oplevet hurtig leverance i denne travle juletid!
Glædelig jul 🎄
De bedste hilsner
Josephine
Pluus.dk
Membership scam
I purchased a few simple items totaling 241 DKK, but was unaware I was also subscribing to a membership with them at 89 DKK/month. Unfortunately I did not check the details on my credit card and didn't notice the deductions for several months.
Try taking a look at the other reviews for these guys on Trustpilot, they are either bad with a similar experience to my own or they are 5 star reviews which look suspiciously fraudulent to me - not saying much except "good service" or "fast delivery". Nothing is said about the item purchased and the other "reviews" by these "people" usually total just one other review where they say almost the exact same thing.
22 December 2021
Unprompted review
Reply from Pluus.dk
Hi Dave,
We are sorry to hear that you were not aware of signing up for our membership when you made your purchase at members price, but I assure you we are not scammers in any shape or form.
You can find information about our membership on the front page of Pluus.dk, on each product page, in the check-out, and in our membership terms, which must be accepted for the order to be completed. Furthermore, we provide information about the membership on the order confirmation that you receive by email.
You actively choose which price you want to purchase for. If you do not wish to become a member, you simply choose the normal price aka the non members price on the product page.
If you have any questions for us, please don't hesitate to contact us at info@pluus.dk or by phone 71 99 22 09.
/Pluus.dk
Delivery was fast and it was exactly…
Delivery was fast and it was exactly what I ordered
15 December 2021
Reply from Pluus.dk
Hi Thenjiwe,
Thank you for 5 stars.
We are happy to hear that you liked the fast delivery and that you got the items you have ordered.
Have a lovely day
Claudia
Pluus.dk
Unfortunate experience
I don't speak Danish. I ordered 4 cans of shaving cream and paid 82 Dkk including 29 Dkk for shipping. I thought I was paying for shipping as I was not a member. 2 days later I received an email which I translated. I found out that I was going to be charged 119 Dkk for membership which I was not aware I was automatically subscribing to. I asked to cancel the membership saying I was also willing to pay for any additional shipping cost. The answer was that it was their policy and I could buy products at a competitive price for another month! At the end I am going to pay over 200 Dkk for 4 cans of shaving cream which I could have gotten half price from Aldi or Matas. Customer Service said that I still have to pay 119 Dkk for the 1st month of membership. This is despite the fact that I will never buy again from them. It's fine that Customer Service was fast in getting in communication but it didn't solve anything.
13 December 2021
Reply from Pluus.dk
Hi Sergio,
Let me start by saying that we are sorry you were not aware of the membership when you made a purchase on our website. If you do not speak danish, and you have questions for our website, you are always welcome to contact our customer service for help.
The membership is clearly stated on the website and we cannot stand responsible for the customers understanding of the language of our website, and we cannot make exceptions.
In our membership terms it is stated that you have the right to use your right of withdrawal for the order and membership within 14 days of the purchase. Therefore this option was free for you to use, if you did not want the membership.
If you have further questions to your case, please send us a new e-mail at info@pluus.dk or call our customer service at +45 71 99 22 09, and we can help you.
Have a good day.
Kind regards,
Pluus DK
This company is a scam
I made an order on the Swedish Pluus website to get a deal with the membership option, but after a few days got an SMS stating that my order had been cancelled due to a system error.
When I asked customer service, I was lied to as the customer service rep stated that the company did not have the products (despite it being on the website), they did not answer my questions (based on the response they obviously did not even read what I had written (e.g. cited a part of a law that i had supposedly not included in my email despite it being literally 2 sentences into what i had written and answered a 1-page email with one sentence) and were rude (direct quote: “you are not getting the products”).
I told them that I expected that my order would be shipped as is required by law when you receive an order confirmation unless there is an obvious mistake. I got the products on a good deal because (i) it was black week, and (ii) the deal was only available if you joined the membership club at 129kr per month with automatic billing, but the company is claiming that there is an obvious pricing mistake despite (i) nothing on the website seeming to be off, (ii) other products being on similar discounts as it was black week, (iii) the deal only being available if you joined the membership club which is a way for the company to get you to pay a monthly fee and to shop there more frequently and other reviewers will confirm that they are being shady about, and (iv) the company having a day to fix this supposed mistake before I made the order.
The company pointed to the price not being this low in the last month as a way to “prove” that it is a mistake and said that it does not matter if it is black week or that the deal is only available through memberships which is ridiculous and a false comparison because the terms of the transactions are different and the price cannot be compared when one includes a monthly membership fee and the others do not.
In reality, they just wanted to do a bait-and-switch to get customers to the website without having to honour their deals which is a very shady business practice. They told me I could take the case to ARN (which is the only good thing they did) almost immediately which tells me that they frequently have unsatisfied customers and that it a group of companies to stay far away from.
I’ve never had such a bad experience with customer service at any company before and urge anyone to avoid shopping at pluus or any of the other companies in the group (buuks, savve etc). I also want to call out Mary B. in customer service who was especially rude (I dealt with multiple people). I would not have wanted her to be a representative of my company.
I submitted a complaint to ARN and hope that the company will at least honour their decision, but based on the experience so far I don’t expect it.
8 December 2021
Unprompted review
Reply from Pluus.dk
Hi Kristin,
First of all, let me assure you that we are not a scam website, and we do not wish to associate ourselves with that kind of business.
We are very sorry that we could not supply you with the choosen product at the given price at the time.
There had been a mistake in our system, that had changed the price to an incorrect one, why we had to cancel your order and membership. This has nothing to do with it having been Black Friday/week or that the deal was only available through the membership.
We of course understand that you would have liked the order to this price, but we clearly state in our terms: "Vi reserverar oss för eventuella pris fel och utsålda varor. Vidare förbehåller vi oss rätten att ändra priserna utan vidare samtycke. Vi reserverar oss för utsålda varor. Priserna är dagspriser."
Therefore we reserve the right to change our prices and cancel orders if mistakes occur.
If you have any further questions to the case, please contact us by email: info@pluus.se or call us at +46 40 668 87 57.
Have a good day.
/Pluus SE
This is my first time I purchased here…
This is my first time I purchased here ,the order was dropped outside the entrance which was very bad.
30 November 2021
Reply from Pluus.dk
Hi Evelyn,
We're sorry to hear you have not been satisfied with the delivery of your parcel.
I can see you have ordered the parcel for home delivery, but why the parcel has just been placed outside your front door, we cannot say.
It is usually something you have to agree to with Bring, if you are not home to receive it.
Unfortunately we are not responsible for this, why we ask you to please contact Bring to hear why this has happened.
If you have any further questions for us, please don't hesistate to contact us at info@pluus.dk.
Kind regards,
Maria
Pluus DK
Subscription trap!!
Subscription trap!!
Don't buying anything from here!
Charges 120dk on top automatically, totally hidden feed. Very intransperent company. Scammers.
25 November 2021
Unprompted review
Reply from Pluus.dk
Hi Lynne,
We are sorry to hear that you were not aware of signing up for our membership when you made your purchase. The prices for our members are lower than for guests, which therefore requires a membership for 119 DKK per month.
This information is stated several places on the site:
• On the front page, there is a huge banner, where the membership information is stated.
• On each and every product page, you can choose to buy the item at members-price or normal-price as well as an info box that explains what the members-price implies.
• In the cart the membership is added when adding a product for the members price.
• In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails.
• Furthermore in the checkout, you have to accept our terms before you can complete the order. This includes the membership conditions.
• Lastly, on the order confirmation it is stated that you have signed up for a subscription, the price, commitment period as well as "see conditions below".
As a member, you get access to buy all products at purchase price, and can thereby make great savings on all your purchases. However, it requires that you read and take into account the information and conditions, and terminate the membership when you no longer need it.
Feel free to contact our customer service on info@pluus.dk if you have any further questions.
/Pluus DK
Total scam.
Total scam.
They bill you 120dk extra, as monthly membership fee on any purchase.
This condition is hidden and obscure, so buyer doesn't see it clearly when checking out
Major scammers
25 November 2021
Unprompted review
Reply from Pluus.dk
Hi Emma,
We are sorry to hear that you were not aware of signing up for our membership when you made your purchase. The prices for our members are lower than for guests, which therefore requires a membership for 119 DKK per month.
This information is stated several places on the site:
• On the front page, there is a huge banner, where the membership information is stated.
• On each and every product page, you can choose to buy the item at members-price or normal-price as well as an info box that explains what the members-price implies.
• In the cart the membership is added when adding a product for the members price.
• In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails.
• Furthermore in the checkout, you have to accept our terms before you can complete the order. This includes the membership conditions.
• Lastly, on the order confirmation it is stated that you have signed up for a subscription, the price, commitment period as well as "see conditions below".
As a member, you get access to buy all products at purchase price, and can thereby make great savings on all your purchases. However, it requires that you read and take into account the information and conditions, and terminate the membership when you no longer need it.
Feel free to contact our customer service on info@pluus.dk if you have any further questions.
/Pluus DK
Reply from Pluus.dk
Hej Bo,
Tak for de flotte 5 stjerner, det er godt at høre at alt var OK! 😀
Du ønskes en rigtig god dag!
De bedste hilsner,
Maria
Pluus DK
Thank you so much so nice
6 November 2021
Reply from Pluus.dk
Hi Hussein,
You are very welcome, and we thank you for being a great customer and for the wonderful review!
Have a wonderful day.
All the best,
Maria
Pluus DK
Be careful of these corporate fraudsters folks!
Well, there's something weird about the membership stuff here. Most sites give a free membership window of at least 30 days, but not here. So to the potential/prospective customers, be careful what you are gunning for when you accept the membership carrot
going to be waved at you here because so long you buy a product on their site at the membership rate, they make you pay for a full month's membership dues anyway regardless if you terminate your membership after a month or not.
Pluss just replied me lol. I had better reply them underneath my previous post here since there's no alternative way of replying them.
Pluss, the fact remains you guys are corporate fraudsters who are so desperate to svindle people of their hard earned money.
Most of the things you explained in your reply are lies anyway and the most bogus of those lies is the fact that you offer your "so called members" free shipping. You know you didn't do nothing like that for me even though you deducted the so called membership dues of 89kr from my bank account, right?.
You really think I would have chosen to buy a product on your website if you made it so transparent to me I would have to pay you an additional 89kr? The whole essence of ordering a product online was to get a good deal!! You are a bunch of liars and thieves!
Anyway, I will continue to spread the truth about your fraudulent practices online and to as many people who are willing to listen to me in the real world😜
1 November 2021
Unprompted review
Reply from Pluus.dk
Hi Ronke,
We're sorry that you think our membership is weird. Unfortunately we do not have any free membership period for our members, but we do have free shipping.
We also inform about the membership and what it entails, several places on the website and in the purchasing process:
- The front page in the banners at the top of the page it is stated on every banner.
- On the Products shown on the front page we state two different prices: the members price and the normal price.
- The product page, you are given two prices, the members price incl. an information box you can open where it is explained what the members price entails, and the normal price underneath, which does not include the membership, which you can chose if you don't wish to be a member. The members price is highlighted, as our concept is being a book club where we offer books at cost price for a membership.
- In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails.
- Furthermore in the checkout, you have to accept our terms before you can complete the order. This includes the membership conditions.
- Lastly in the order confirmation, that you receive by email, the membership is stated along with the membership conditions.
You actively choose which price you want to purchase for. If you do not wish to become a member, you simply choose the normal price aka the non members price on the product page.
/Pluus DK
That's ridiculous
That's ridiculous! How do you say sorry and pretend that you don't know all the consumers are unaware by your montly SUBSCRIPTION?They came only to your website for buying something just around 100-150 dkk and then you tell me they were agree to withdrawal of 89 dkk per months in a intentional way!???
1 November 2021
Unprompted review
Reply from Pluus.dk
Hej Sahar,
We're sorry to hear you think it's ridiculous and that you where not aware of the membership when you made a purchase on our website for our members price.
We inform about the membership several places:
- The front page in the banners at the top of the page it is stated on every banner.
- On the Products shown on the front page we state two different prices: the members price and the normal price.
- The product page, you are given two prices, the members price incl. an information box you can open where it is explained what the members price entails, and the normal price underneath, which does not include the membership, which you can chose if you don't wish to be a member. The members price is highlighted, as our concept is being a book club where we offer books at cost price for a membership.
- In the check out, in the summary of the order, underneath the list of products in your order, you are informed what the membership price entails.
- Furthermore in the checkout, you have to accept our terms before you can complete the order. This includes the membership conditions.
- Lastly in the order confirmation, that you receive by email, the membership is stated along with the membership conditions.
You actively choose which price you want to purchase for. If you do not wish to become a member, you simply choose the normal price aka the non members price on the product page.
If you have any questions, please don't hesitate to contact us at info@pluus.dk or call us at 71 99 22 09.
/Pluus DK
Perfect service
25 October 2021
Reply from Pluus.dk
Hi Shirley,
Thank you for the great review! We are very happy to hear that you have been happy with our service and we hope we can welcome you back again soon 😄
Have a good day!
All the best,
Maria
Pluus DK
Reply from Pluus.dk
Hi Jolezya,
Thank you for the great review, we are very happy to hear that you received your order fast and in good shape 😄
Have a good day!
Kind regards,
Maria
Pluus DK
Trap!!!!!!!
22 September 2021
Unprompted review
Reply from Pluus.dk
Hej Jesper,
Tak for din anmeldelse, dog er vi kede af du mener det er en fælde at handle hos os. Vi vil meget gerne høre fra dig hvorfor du mener dette, så kontakt os gerne på mail info@pluus.dk og vi vil hjælpe dig så godt vi kan.
Du må have en god dag.
/Pluus DK
Subscription trap
Subscription trap. They're deliberately dishonest and sell as wide an array of products as possible because their business model centers around getting people unaware signed up on a subscription for 89DKK monthly.
Since it's not a subscription that most people would use anyway, an honest company would refund the money from an unused subscription but this company's income centers around this kind of fraud and will refuse any refunds.
13 September 2021
Unprompted review
Reply from Pluus.dk
Hi G. S.
We are sorry to hear that you were not aware of signing up for our membership when you made your purchase at our members price. I assure you that there is no subscription trap. You choose to become a member when purchasing at the members price.
You can find information about our membership on the front page of Pluus.dk, on each product page, in the pop-up window when entering the website for the first time, in the check-out, and in our membership terms, which must be accepted for the order to be completed. Furthermore, we provide information about the membership on the order confirmation that you receive by email.
If you do not wish to become a member, you simply choose the normal price aka the non members price on the product page.
If you have questions please don't hesitate to contact us at info@pluus.se.
/Pluus DK
Scam
Be careful! This company is a scam. They secretly charge you 89 DKK each month after you purchase something. You are in no way aware that you are being signed up for a memberhsip with a monthly payment.
They hope you don't notice that you are being charged monthly. I didn't notice until after three months.
Companies like these should not exist and I highly recommend that the owners shut the business, and that nobody purchases anything from this website.
12 August 2021
Unprompted review
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