Plutus.it  Reviews 

Already left a negative review for this company on 14 Feb 2025 on Trust Pilot. After many issues told them to cancel my Plutus subscription and account in early January 2026 as I don't like what they are doing and no longer trust them with my money. Takes them ages to respond, but finally my account was closed on the 16th March 2026......... Great, but I'm still getting emails in April from Plutus to say my subscription can't be taken and they are downgrading my plan. My account should be closed, clearly they can't even do this properly!! Luckily I've frozen my payment card. Sent them an email on the 31st March to ask why, no reponse from them and its now been 6 days. Just close the account!!

They wanted to charge me for subscription even I am closing my account for few months now. They always want to more information about closing and don't want to close my account. Even today - they want to charge my debit card for subscription. I blocked this transaction, so they did not, but this is directly stealing or misusing debit card numbers. It is not scam, it is stealing money from your account.

Total scam
A refund was sent to the account I hold with them and to this day I have not seen 1p of it

Thieves and keep fobbing me off with pre-written statements which have no relevance to my query in question

Avoid them by all means

I'm not going to talk about how a product that started out great fell into the abyss of yet another worthless crypto card. Everyone already knows that story. I'll just share my experience with the token payout.

I requested a payout of my PLUS tokens to my wallet. They never arrived. No transaction visible in my account — nothing.

Since then, I've been chasing support for half a year. The responses? Generic "please allow up to 30 days" copy-paste replies, followed by complete silence. I had to follow up in November, December, January, and February just to get a human response. The latest reply in March didn't even address my case — it was a mass announcement about a new payout feature, as if my tokens hadn't already vanished months ago.

I was paying a subscription for a few years, using Plutus on a daily basis. I earned these tokens by their rules. I requested a legitimate payout through the official process. Yet, they are breaking their own terms. Half a year later, I'm still empty-handed with no clear explanation of where they went or what happened.

At this point it's not even frustration — it's just disappointment. Avoid.

Tried to cancel. Kept taking £9.99 from the account. Support, don't respond. Won't let me delete my bank card from their site. Had to block them from taking my money with my bank

I am extremely disappointed with Plutus. I have been trying to close my account and exercise my "Right to Erasure" (Art. 17 GDPR) since November 2025, but the company has completely ignored my legal requests.

All I receive are automated messages claiming "response times are longer than usual." Four months of silence is not a delay; it is a clear violation of data protection laws. This lack of accountability and transparency is deeply concerning for a financial service provider.

I demand the immediate closure of my account and a formal confirmation of data deletion. I will escalate this matter to the relevant Data Protection Authorities (Garante Privacy/ICO).

Sono estremamente deluso da Plutus. Cerco di chiudere il mio account e di esercitare il "Diritto all'Oblio" (Art. 17 GDPR) da novembre 2025, ma l'azienda ha completamente ignorato le mie richieste legali. Ricevo solo messaggi automatici sui "tempi di risposta lunghi". Quattro mesi di silenzio non sono un ritardo, sono una chiara violazione delle leggi sulla protezione dei dati. Questa mancanza di responsabilità è preoccupante per un fornitore di servizi finanziari. Esigo la chiusura immediata e conferma della cancellazione dei dati. Procederò con le autorità competenti.

they lure with free plutus pay out to personal wallet, but than asking to buy they monthly plan. no customer service. ship is sinking or sank?

I felt sure Plutus was a good idea, but their customer service doesn't answer. Even their Help Center is not working, so I can't reach them. I have 70 Plu and €40 in my account. Also, it seems like a scam now that they no longer have banking services.

This guy is an unscrupulous scam artist. Search “plutus” on Reddit. Find the community exposing him and read up on the time line of facts.

If you’re researching Plutus and are reading the reviews here, it’s all true. Stay well away or you’re just handing your money over to a con artist.

Several fraudulent transactions were not compromised by Plutus, and no action was taken after a lot of emails

They cancelled my virtual card and refuse to reissue a new one. I contacted the support and they said that they are migrating to a new banking provider and in the mean time i cannot request a new card (their estimate is sometime in Q2)
So my money is stuck on that"account" with no way of rescuing it. But they willingly deduct my monthly subscription from my normal credit card...
When i cancelled my subscription i saw a warning message that my account will be closed 30 days after the last subscription cycle.

Fortunately I only used it for Netflix subscription and kept a couple of months worth fee on it but still it's more than a shady business strategy to give no way of recover your money but you have to pay monthly subscription to keep the account alive.

I recovered my lost funds thanks to the help of Zent ri Coup s.

I bought a gift card and wanted to give it as a gift for Christmas. Only to find the balance was empty.
After weeks waiting for a reply to my ticket I got a generic, please be patient response and they closed my ticket as solved.
They stole my funds and I will have to take further action with the financial ombudsman service. I hope others have better luck recovering their funds , if not please report them too.
This company of fraudsters and scammers should not be allowed to trade.

Very negative experience with Plutus.
First of all, when problems occur, you have to wait days just to get a response to a support ticket. Customer support is extremely slow and unreliable.

Secondly, there are constant changes to the app and, more importantly, to the terms and conditions. These changes almost always make the conditions worse for users. As a member, you can only lose over time.

The benefits are continuously reduced, rules are changed without real transparency, and what was promised initially no longer applies. This creates a feeling of complete uncertainty and lack of trust.

I strongly advise everyone against joining this platform or, even worse, depositing or parking any money there. Based on my experience, this involves significant risk.

I have had catastrophically negative experiences with Plutus and deeply regret ever using this platform

Worst service ever!!!! I wish I could give 0 stars.

I started using this service an year back before they implemented all the complicated changes. From last 3 months I am trying to reach out to them to close my account and transfer my funds. I have received no response and resolution.

Cannot withdraw funds, and support has stopped working. Can anyone advise on how to sue the Plutus owners for theft?

Absolute joke.. Cannot login to account via either web or app. However they still deduct monthly fee.. What a absolute nightmare! Never ever use Plutus! Not worth it

I attempted to take out both of my earnings and the initial amount i entered, but the system repeatedly prevented me from doing so for no apparent reason. Support was unable to provide any evidence and merely reiterated the same message. I'm perplexed, irritated, and unsure of why my money isn't released after testing another platform and it worked. I appreciate that #plan2prosper# continue to communicate effectively. The money arrives as promised, and withdrawal updates are transparent

I've been a Plutus user for many and I can confirm everything the negative reviews say - this platform is a masterclass in how to destroy customer trust.

Constantly Changing Rules: The goalposts never stop moving. What starts as an attractive cashback offer gets quietly gutted through endless "policy updates." The rewards you thought you were earning become worthless overnight. It's bait-and-switch as a business model.

PLU is Worthless: Let's be honest - PLU isn't "cashback," it's monopoly money. Non-transferable, non-tradeable loyalty points that you can't actually use for anything meaningful. I watched my supposed "rewards" lose value while being locked into their ecosystem with no way out.

Billing Nightmares: Like many others, I've experienced unauthorized charges. Downgrade to a free plan? They'll charge you anyway. Cancel your account? Good luck - mysterious charges keep appearing. Their billing system seems designed to extract money whether you consent or not.

Customer Support is Non-Existent: When you do have problems, support is either unresponsive or unhelpful. They can't explain their own policies, can't provide evidence for charges, and clearly don't care about resolving issues.

Misleading Advertising: The advertised cashback rates bear no resemblance to reality. Expect to receive a fraction of what's promised - one reviewer reported getting 0.34% instead of the advertised 3%. That's not an error, that's deception.

My Advice: Stay far away. The crypto card cashback space has legitimate competitors. This isn't one of them. Don't let the initial promises fool you - you'll end up feeling like an idiot for trusting them, just like the rest of us.

I’m updating my earlier positive review after several years of using Plutus.

What started as an interesting crypto cashback card steadily deteriorated due to constant rule changes, shrinking benefits, and increasingly opaque reward mechanics. Over time, subscription tiers, reward levels, and perks were repeatedly altered, making the product unreliable to use long term.

The final breaking point was the replacement of transferable PLU rewards with “PLUS / PLUS Beta” units that are non-transferable, non-tradeable, and explicitly non-redeemable for value. At that point, cashback stopped being cashback and became closed-system loyalty points with no guaranteed exit.

Marketing still promotes headline reward percentages, but the practical ability to realise those rewards has been significantly weakened. Communication and support around major changes have also been inconsistent.

I’ve now exited the platform entirely. I would not recommend Plutus to anyone looking for stable, transparent, or dependable rewards. Frequent rule changes should be a red flag to any potential user.

While I did manage to realise some cashback before conditions worsened, the overall experience left a bitter taste. What once felt like an innovative project ultimately proved unsustainable, especially as additional restrictions and controls were introduced for loyal users.