Plushtery Reviews 38

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

DO NOT ORDER FROM PLUSHTERY. Ordered a Jellycat frog beginning of October and never received it. They are absolute crooks and will steal your money. Filed a dispute and contacted customer service with... See more

Rated 3 out of 5 stars

I was honestly looking for Jellycat plushies that were sold out and though Plushtery never claimed them to be Jellycat brands, the naming and images were exactly like Jellycat's. I felt pretty deceive... See more

Rated 5 out of 5 stars

The orange rabbit is precious. My granddaughter will love it. She collects rabbits and wondered if they made orange ones

Rated 1 out of 5 stars

Ordered sand castle thought it was a jellycat turns out its not OK that happens but trying to return it for a refund is ridiculous they won't answer our emails they don't have a phone number..does any... See more

Company details

  1. Toy Store

Written by the company

Dive into the enchanting world of Plushtery, where every plush toy is a bundle of joy waiting to be hugged. Our handpicked collection is all about spreading smiles and sprinkling a little bit of magic into your life. Perfect for both the young and the young at heart, our plush toys are companions for life, sparking imagination and offering comfort. Join us in celebrating the simple pleasures of a snuggle-worthy friend!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

38 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT ORDER FROM PLUSHTERY

DO NOT ORDER FROM PLUSHTERY. Ordered a Jellycat frog beginning of October and never received it. They are absolute crooks and will steal your money. Filed a dispute and contacted customer service with no response.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Took my money, but never sent product

Placed an order for a Jelly Cat, and I never received an update email or the product. They withdrew the money from my credit card, but never delivered he product. This site is a scam.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

This site is a scam

This site is a scam. They don’t respond to any inquiries. We don’t believe their products are legitimate. They were all made in China. Do not order from them.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

FAKE JELLYCAT ALERT

I've reached out to Plushtery and have received no response. I ordered three Jellycat products from their website. I received the first one, which came right away and was a Jellycat product, but the last two came crammed in the most ridiculous packing I have ever seen and were 100% not Jellycat. No product tags, no labels. They look similar but are not close enough looking to fool anyone.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Do not order from here. Trust me. Not only me but all of other bad reviews. My order came completely different, what i received is totally different from the pictures. Also when i asked for refund it took soo much time for them to even answer, and then they said they refunded it. Sadly, it has been now two months since they said it, but my money never came on my account. So clearly they are lying.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Different products than photo. NOT JELLYCAT!!

The product we received was so different from the photos. On their website, they use the photos from Jellycat, and they send you very low-quality stuffled animals like you find in Doller store. Still costs as much as Jellycat. ($34.99) Requested a refund, and there was no response.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Wish there was a “zero star” ranking

Wish there was a “zero star” ranking!
Took two weeks to ship (after I sent an email asking where my order was) and another to arrive. And when I received my order, they only sent one item and IT WAS A DUPE!!! DO NOT USE THIS WEBSITE

2 February 2025
Unprompted review
Rated 1 out of 5 stars

Not legit

So I ordered from this site because it seemed like a resale site of legit jellycats. Nowhere does it say they are dupes and with the prices I would absolutely not think that they were not real. I’ve reached out to the company for a refund and waiting for a response. Not okay they sell them and market them as actual jellycats and then send you dupes with the prices they sell them for that is ridiculous . Do not buy from this site!!! Total scam!!

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Ordered sand castle thought it was a…

Ordered sand castle thought it was a jellycat turns out its not OK that happens but trying to return it for a refund is ridiculous they won't answer our emails they don't have a phone number..does anyone have a phone number this is BS

8 February 2025
Unprompted review
Rated 3 out of 5 stars

Not Real Jellycats

I was honestly looking for Jellycat plushies that were sold out and though Plushtery never claimed them to be Jellycat brands, the naming and images were exactly like Jellycat's. I felt pretty deceived as the products that came were in packaging with Chinese characters, clearly a dupe of the original and not equal to the original quality at all. If you're okay with that, then go ahead and purchase but I personally wouldn't recommend it.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a stuffed animal toy and…

Ordered a stuffed animal toy and received the damaged product, which was clearly fake/imitation of the real toy. The company is a fake. Do not buy anything from them. When I asked to return/refund the product, they did not respond to my queries/emails.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Cheap fake

This retailer is selling a cheap fake that is not the real product. These items are shipping from Singapore and took 3 weeks to arrive.

24 December 2024
Unprompted review
Rated 2 out of 5 stars

Meh.

Didn't receive any tracking number until i asked why my order hadn't shipped 10 days after I placed it. I had an email with tracking within 2 minutes.
I ordered the peanut. It's not as it was shown in the photo.. it is a keychain?

18 December 2024
Unprompted review

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