Alfie was amazing. He rescued us when the coil on our boiler broke late evening. Turned up quickly assessed the problem. Alfie spent all day installing a new tank, was extremely knowledgeable, helpfu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Alfie was amazing. He rescued us when the coil on our boiler broke late evening. Turned up quickly assessed the problem. Alfie spent all day installing a new tank, was extremely knowledgeable, helpfu... See more
Company replied
I live in a very hard water area and needed a new water conditioner to replace my current product, which is some years old. Kings Plumbing had the product that I wanted a great price, Inta ActivFlo+ W... See more
They have a great range of products for a heating and plumbing engineer like myself. It was easy to order with reasonable prices. Communication was top notch when an issue occurred with the courier... See more
Company replied
The purchase was smooth and fine but when I needed to return this part (not used and not needed), a circus started. For two weeks I was writing to them without responses or replies that they will come... See more
Online Plumbing Supplies company selling a vast range of plumbing and heating materials for both retail and trade customers. We believe in providing the highest quality materials from the biggest brands and manufacturers at fair prices. In the trade? Join Kings Rewards to earn rewards on your spending, exclusive to our trade customers.
15 Topcliffe Street, GL2 2ES, Kingsway, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service good Products good.
I think £8.50 + vat to post a small lightweight package is excessive. Hence only 3 stars
The purchase was smooth and fine but when I needed to return this part (not used and not needed), a circus started. For two weeks I was writing to them without responses or replies that they will come back to me because they need to contact their supplier (why would I care about their supplier if I bought from them directly). Then they said that there is a 20% (!) restocking fee and I need to cover the postage. They sent me a postage sticker (£3.04) then charged me £8.50 and also added tax to this return (???). As a result I got back 60% of what I have paid. Complete rip off and it took 3 weeks.
Brilliant! Really pleased. Fast delivery. Free shipping. Really good discount available. Thank you for the good service.
I think if you advertise a product you should have it in stock and not allow customers to buy it and then tell them oh it’s not in stock bad news of you are in a rush and have to then pay twice somewhere else
And reading further reviews it seems im on a battle now to even get a refund
Bad news

Reply from Kings Plumbing Supplies
I have been trying to get a returns note onna boiler flute, I have phoned and sent emails several times. DON'T BUY YOU WILL NOT GET YOUR MONEY BACK AND NO CUSTOMER SERVICES.

Reply from Kings Plumbing Supplies
Great service with prompt response to email query about the product and arrived next day. Will definitely be checking these guys out for any future plumbing materials.
Will, was really helpful and pleasant to deal with . The Novopress aco103 is great tool 👍
Great selection and arrived safely but postage was disproportionately high albeit I accept the order wasnt the largest. Five stars otherwise
Very helpful on the phone to help ordering the correct parts. All very quick and reliable processed and delivered
I live in a very hard water area and needed a new water conditioner to replace my current product, which is some years old. Kings Plumbing had the product that I wanted a great price, Inta ActivFlo+ Water Conditioner. Ordering them delivery was super easy. I’m very happy with the product although it’s not been fitted yet.
The most reliable plumbing services I have used. Just one message and I get immediate attention and the work carried out is excellent and at a very affordable pricing. Would highly recommend.
Having had a bad experience with another online supplier of copper fittings I was very pleasantly surprised with the efficiency, organisation and communication from Will at PLAK. I placed a long and very tedious order of plumbing parts, over 50 lines of different weird and wonderful end feed fittings, some kite marked, some not and some DZR brass and some not and Will nailed it and with a good delivery time. He even replied to one of my evening initial enquiries at 9pm the same evening. Most Appreciated and Many Thanks.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.