Kings Plumbing Supplies  Reviews 

52
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Alfie was amazing. He rescued us when the coil on our boiler broke late evening. Turned up quickly assessed the problem. Alfie spent all day installing a new tank, was extremely knowledgeable, helpfu... See more

Company replied

Rated 5 out of 5 stars

I live in a very hard water area and needed a new water conditioner to replace my current product, which is some years old. Kings Plumbing had the product that I wanted a great price, Inta ActivFlo+ W... See more

Rated 5 out of 5 stars

They have a great range of products for a heating and plumbing engineer like myself. It was easy to order with reasonable prices. Communication was top notch when an issue occurred with the courier... See more

Company replied

Rated 1 out of 5 stars

The purchase was smooth and fine but when I needed to return this part (not used and not needed), a circus started. For two weeks I was writing to them without responses or replies that they will come... See more

Company details

  1. Plumbing Supply Store

Written by the company

Online Plumbing Supplies company selling a vast range of plumbing and heating materials for both retail and trade customers. We believe in providing the highest quality materials from the biggest brands and manufacturers at fair prices. In the trade? Join Kings Rewards to earn rewards on your spending, exclusive to our trade customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(52)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Clive H

Service good Products good.
I think £8.50 + vat to post a small lightweight package is excessive. Hence only 3 stars

24 September 2026
Rated 1 out of 5 stars

Refund is a complete rip off

The purchase was smooth and fine but when I needed to return this part (not used and not needed), a circus started. For two weeks I was writing to them without responses or replies that they will come back to me because they need to contact their supplier (why would I care about their supplier if I bought from them directly). Then they said that there is a 20% (!) restocking fee and I need to cover the postage. They sent me a postage sticker (£3.04) then charged me £8.50 and also added tax to this return (???). As a result I got back 60% of what I have paid. Complete rip off and it took 3 weeks.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

Why lie

I think if you advertise a product you should have it in stock and not allow customers to buy it and then tell them oh it’s not in stock bad news of you are in a rush and have to then pay twice somewhere else
And reading further reviews it seems im on a battle now to even get a refund
Bad news

19 July 2026
Unprompted review
Kings Plumbing Supplies  logo

Reply from Kings Plumbing Supplies

Hi Neil,

I understand your frustration. However.

We were only made aware that our supplier had ran out of stock today, all customers have been notified via email.

The product listings have also been updated to reflect the current lead time.

Your refund has also been processed, notification was sent to the email address which the order was placed with.

Rated 1 out of 5 stars

I have been trying to get a returns…

I have been trying to get a returns note onna boiler flute, I have phoned and sent emails several times. DON'T BUY YOU WILL NOT GET YOUR MONEY BACK AND NO CUSTOMER SERVICES.

2 June 2026
Unprompted review
Kings Plumbing Supplies  logo

Reply from Kings Plumbing Supplies

Hi,

I am really sorry that you have been experiencing issues getting in touch with us.

I have looked back through our emails and cannot find any emails from you. Our phone lines have been extremely busy over the past few weeks, however, using the phone number you provided when placing your order I cannot see any call history either. We try to return as many missed calls as possible.

Would you please email my direct email and let me know once you have done this please so I can ensure if is received.

will.baldwin@plumblikeaking.co.uk

We will get your return and refund processed someway or another that's a promise.

Thanks,

Will

Rated 5 out of 5 stars

great experience

Very helpful on the phone to help ordering the correct parts. All very quick and reliable processed and delivered

31 March 2026
Rated 5 out of 5 stars

Great price for a water conditioner for hard water

I live in a very hard water area and needed a new water conditioner to replace my current product, which is some years old. Kings Plumbing had the product that I wanted a great price, Inta ActivFlo+ Water Conditioner. Ordering them delivery was super easy. I’m very happy with the product although it’s not been fitted yet.

1 March 2026
Rated 5 out of 5 stars

Well Organised and Professional.

Having had a bad experience with another online supplier of copper fittings I was very pleasantly surprised with the efficiency, organisation and communication from Will at PLAK. I placed a long and very tedious order of plumbing parts, over 50 lines of different weird and wonderful end feed fittings, some kite marked, some not and some DZR brass and some not and Will nailed it and with a good delivery time. He even replied to one of my evening initial enquiries at 9pm the same evening. Most Appreciated and Many Thanks.

15 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look