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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and high-quality products. Many highlight the efficiency of the delivery service, noting that orders often arrive quickly and on time, with friendly and helpful drivers. People also appreciate the knowledgeable staff who provide valuable technical advice and ensure a smooth purchasing process. However, some customers also noted issues with delivery, experiencing delays or missed delivery dates. A few reviewers mentioned receiving items that differed from their online descriptions or had minor damage, though replacements were often arranged promptly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Product

Customers consistently note positive experiences with products. Many reviewers praise the good selection,... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy-to-use website for... See more

Price

Clients share positive opinions on price, consistently finding them to be very competitive and often the... See more

Service

Reviewers consistently report positive feedback about the service. Customers frequently praise the friendly... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered three radiators last week from them, which arrived today. Very fast delivery, friendly staff, and excellent customer service, plus they were cheaper than my local merchants as well! I have jus... See more

Rated 5 out of 5 stars

phoned last Thursday to see if some radiators were in stock, spoke to a real person, and confirmed they were. Put the order through Thursday and they arrived today, only took a couple business day... See more

Rated 5 out of 5 stars

Item arrived and as expected. Order 12 Multipanel Naturepanel wall panels. I needed so advice on Trims, spoke tot a chap called Indy on the phone carefully advised me on what extra items I would nee... See more

Company replied

Rated 5 out of 5 stars

Ordered 8 radiators and was really impressed with the whole experience. Delivery was quick, the driver was friendly, and the team on the phone couldn’t have been more helpful. It’s rare these days to... See more

Rated 5 out of 5 stars

Kendor was recommended to me by a friend who had used them before. Compared to many other plumbing businesses, Kendor have proved to be outstanding. The counter, and back room staff are helpful and kn... See more

Rated 5 out of 5 stars

I would give them 6 stars if I could. Ordered 5 radiators on Tuesday (10th) after speaking on the phone with a member of staff for 40 minutes who kindly gave technical advice on my needs. I... See more

Company replied

Rated 5 out of 5 stars

I order a radiator in late December, may not be the best time to do so, but I have to say it was no problem. They kept me informed due to a delay in parcel force being over whelmed due to the Christma... See more

Rated 5 out of 5 stars

Great price on a new quality radiator and fast delivery which arrived on time as well. Even allowing for the separate delivery charge it was still by far the best price I could get. Well packaged and... See more

Rated 5 out of 5 stars

I have placed orders from Kendor twice, they are excellent,with a very fast delivery and helpfulness. The staff are very polite and friendly they will do what ever they can to assist in making a ve... See more

Rated 5 out of 5 stars

Really helpful person on phone when I doubted that I had ordered the right thing. (Invoice was a little confusing). Items arrived in good order on the date that was advised.

Rated 1 out of 5 stars

OK, I see the reviews & can only assume my purchase was a complete mess, but read on & take notice. This order (Your order ref: 3934574) was placed on 12 January but here we are on failed delivery... See more

Company replied

Rated 5 out of 5 stars

Excellent service throughout, good technical knowledge by staff spoken with on telephone and attention to detail in helping me understand and choose the right product. First time use of this company b... See more

Rated 5 out of 5 stars

Good service, good prices, good communication, delivery sooner than expected by a friendly driver. This is exactly what you should be able to expect. Thanks!

Rated 5 out of 5 stars

Ordered a couple ultraheat rads, item was delivered quickly. Was kept informed and dealt with real knowledgable people, quite refreshing.

Company replied

Rated 1 out of 5 stars

Phoned prior to placing an order to ensure that the item (mixer tap) shown online was exactly as per the image. I was told it was the same and placed the order. Upon receiving the item it was differen... See more

Company replied

Rated 5 out of 5 stars

So easy to deal with, 5 radiators purchased, early delivery 1 radiator had minor damage to the back of it. No complaints from me you can't see it.

Rated 5 out of 5 stars

Good online details when viewing product (Radiators). Fair price, prompt delivery, very well packaged so products were in very nice condition.

Rated 5 out of 5 stars

Easy to use website to order, and lowest price on Multipanel wall panels I could find. Delivery took couple days.

Rated 5 out of 5 stars

Great service and communication was great so we knew exactly what was going on to keep our builders in the loop. I wish more companies would be like them and also transparent on location of stock and... See more

Rated 5 out of 5 stars

Ordered 14 Fibo Panels, after being messed around by another company. Stock was as advertised and the panels arrived next day. Seamless experience.

Company replied

Rated 5 out of 5 stars

Had exactly what I wanted - white ogee gutter brackets, and close to home. Ordered online and collected after the bank holiday.

Rated 5 out of 5 stars

The pricing was very competitive with a great range of radiator options. Web purchase was simple and delivery was quick and professional. Overall a great price and level of service.

Rated 5 out of 5 stars

Ordered 3 taps for my new bathrooms. Item was delivered as expected and in a couple days. Fitted and working, can’t complain.

Company replied

Rated 5 out of 5 stars

Straightforward, had just what was needed and at a decent price. Delivery as advertised and only took a couple of days. Would use again.

Rated 5 out of 5 stars

Exc comms, clear guidance, effective software. Product well packaged and delivered on time as messaged.

Rated 5 out of 5 stars

Purchased Fibo bathroom panels & Plumbers Merchants Leicester were the most competitive price & the service was first class their delivery service was excellent. Highly recomend this company.

Rated 5 out of 5 stars

Got Radiators from them and they delivered in record time. The price was good and the communication was excellent. I will use them anytime.

Rated 5 out of 5 stars

Although one of the radiators was damaged, they were quick to arrange a replacement which arrived the next day. I wouldn't hesitate to recommend Kendor Leicester for the products I purchased and their... See more

Rated 5 out of 5 stars

Efficiency throughout. Ordered wrong size but change to correct one handled seamlessly

Rated 5 out of 5 stars

Fast delivery, low price, and super friendly customer service. Will use again, and recommend.

Company replied

Rated 5 out of 5 stars

Very good selection of radiators. Really good prices. Really simple website. Delivery quick and well done. All round good experience.

Company replied

Rated 5 out of 5 stars

Competitively price product, we are pleased with the quality and with the promptness of delivery.

Rated 5 out of 5 stars

The service was great. From the phone call to the price and delivery turnaround was amazing. Great Team. Thanks guys!

Rated 1 out of 5 stars

Web site stated 3 to 5 business days for delivery,I received a phone call 4 days after order to be told my delivery would be in another 10 days. Deliver times like these happened in the 70,s.

Company replied

Rated 4 out of 5 stars

Tha speed of delivery was excellent. The radiator was well packed and all partswere in the box. My only concern at this present time is that it is not getting has warm on the return end.

Company replied

Rated 5 out of 5 stars

An unusual radiator delivered next day at a good price.

Rated 5 out of 5 stars

After purchasing several radiators, had a follow up phone call regarding delivery. Arrived on time.

Rated 4 out of 5 stars

The original delivery date was missed because of vehicle issues but they company informed me in plenty of time and re-arranged it for next possible day.

Rated 1 out of 5 stars

Helpful on the phone but I would not use again. I was given a 8 am to 6 pm delivery slot. The driver would ring when one hour away. The product arrived at 7 pm and the driver rang when he was outside... See more

Company replied

Rated 5 out of 5 stars

Great product, proper price, proper delivery service, proper job

Rated 5 out of 5 stars

Ordered 4 radiators and valves price was excellent and delivery service was brilliant would definitely recommend

Rated 3 out of 5 stars

Delivery was three days later than promised and communication was less than desirable Item once received was as expected

Company replied


Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store

Written by the company

We are an independent plumbers merchants with over 40 years of experience in the industry. We are committed to providing our customers with the best possible service, from our wide range of plumbing supplies to our friendly and knowledgeable staff. We are proud to be a part of the local community and we are always happy to help our customers with their plumbing needs. Whether you are a DIY enthusiast or a professional plumber, we have the products and expertise you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

The item was great price was very…

The item was great price was very competitive the only down side was p and p was £11.99 which was a bit more than I expected at the time

20 February 2026
Kendor logo

Reply from Kendor

Hi,

Thanks for your review. The item you ordered was a central heating radiator, which is classified as a larger more bulky product and therefore incurs a delivery charge due to its size, weight, and handling requirements.

We also offer free delivery on orders over £150. For orders below this threshold, a delivery fee applies, which helps cover the logistics and handling required to safely transport this bulkier item.

We are happy you enjoyed the product quality, and look forward to serving you again.

Warm Regards,
Kendor

Rated 5 out of 5 stars

Very good selection of radiators

Very good selection of radiators. Really good prices. Really simple website. Delivery quick and well done. All round good experience.

25 February 2026
Kendor logo

Reply from Kendor

Hi,

Thank you very much for your review. We appreciate your positive feedback about our website and service, and we look forward to serving you again in the future!

Warm Regards,
Kendor

Rated 5 out of 5 stars

Would use again

Would use again. Ordered some column radiators, and they were the cheapest. Delivery was quick and product quality is really good.

19 February 2026
Rated 5 out of 5 stars

Easy ordering and fast delivery

Easy ordering and fast delivery. Needed some radiators last minute and they arranged for expedited delivery, items arrived on time and quality seems very good. Also realised price was very competitive so would recommend

14 February 2026
Rated 5 out of 5 stars

Fast delivery and friendly service

Fast delivery, low price, and super friendly customer service. Will use again, and recommend.

2 February 2026
Kendor logo

Reply from Kendor

Hi Mr Thomas,

Thank you very much for your order, we are very pleased you enjoyed using Kendor. We look forward to serving you again.

Warm Regards,
Kendor

Rated 5 out of 5 stars

Ordered 3 taps for my new bathrooms

Ordered 3 taps for my new bathrooms. Item was delivered as expected and in a couple days. Fitted and working, can’t complain.

5 February 2026
Kendor logo

Reply from Kendor

Hi,

Thank you very much for your positive review, we strive to make sure our customers get the best experience. We hope you enjoy your taps, and we look forward to serving you again in the future.

Warm Regards,
Kendor

Rated 5 out of 5 stars

Outstanding service

Item arrived and as expected. Order 12 Multipanel Naturepanel wall panels. I needed so advice on Trims, spoke tot a chap called Indy on the phone carefully advised me on what extra items I would need.

Order arrived within 2 days of payment and was kept up to date. Thanks you

13 February 2026
Kendor logo

Reply from Kendor

Hi Steve,

Thank you very much for your order and for taking the time to leave such a kind review, it really does mean a lot to us.

As a family-run local business for over 40 years, we always aim to provide the best possible service, so your feedback is greatly appreciated. We’ll be sure to pass your comments on to the team member who assisted you.

We hope you’re delighted with your Naturepanel wall panels, you’ve made a great choice!

We look forward to serving you again in the future.

Kind regards,
Kendor

Rated 5 out of 5 stars

Ultraheat radiators

Ordered a couple ultraheat rads, item was delivered quickly. Was kept informed and dealt with real knowledgable people, quite refreshing.

13 February 2026
Kendor logo

Reply from Kendor

Hi,

Thank you for your great review and for choosing us for your Ultraheat radiators. We’re really pleased to hear your order arrived quickly and that you felt well informed throughout.

It’s especially nice to hear your comments about our team, we take pride in offering knowledgeable, friendly service, so your feedback means a lot.

Thanks again for your custom, and we hope to serve you again in the future.

Kind regards,
Kendor

Rated 1 out of 5 stars

Mixer tap not as described

Phoned prior to placing an order to ensure that the item (mixer tap) shown online was exactly as per the image. I was told it was the same and placed the order. Upon receiving the item it was different. Item returned and blamed the supplier for changing the product. They should have checked before dispatching.

27 January 2026
Kendor logo

Reply from Kendor

Hi Kamlesh,

Thank you for your message.

You had previously contacted us to confirm whether the tap was fluted. At the time, the manufacturer’s product description and images clearly showed the fluted design.

As the item is factory sealed in its original packaging, we do not open boxes prior to dispatch, as we are committed to supplying brand new products in untouched condition.

We want to reassure you that we are not trying to avoid responsibility. Whenever an issue arises, we act promptly to investigate and resolve it. In this case, the manufacturer had made a change to the product and removed the fluted decorative detail but had not updated any of the product information or images. This was an error on their part, which they have acknowledged and since corrected.

It is worth noting that this manufacturer is a large, reputable company whose products are sold nationwide, and it is very rare for them to make a product specification error, but unfortunately, on this occasion, they did.

As soon as you contacted us, we immediately accepted the return and processed your refund on the same day. The matter was resolved quickly once brought to our attention.

That said, we are sorry for the inconvenience caused and appreciate your understanding.

Kind regards,
Kendor

Rated 5 out of 5 stars

Fast delivery, outstanding price

Ordered 14 Fibo Panels, after being messed around by another company. Stock was as advertised and the panels arrived next day. Seamless experience.

13 February 2026
Kendor logo

Reply from Kendor

Hi Lucy,

Thank you very much for your feedback. We hope you enjoy your new panels, and we look forward to serving you again in the future.

Warm Regards,
Kendor

Rated 5 out of 5 stars

Wish More Companies Were Like Kendor

I would give them 6 stars if I could. Ordered 5 radiators on Tuesday (10th) after speaking on the phone with a member of staff for 40 minutes who kindly gave technical advice on my needs.

I got a phone call next day, saying my rads will arrive the day after, and to their word, the friendly delivery driver dropped them off.

I have fitted them, and they work exactly how I wanted them to, so the technical advice has been great as well!!!

Keep it up I will be using them again for my next project.

12 February 2026
Kendor logo

Reply from Kendor

Hi Alex,

Thank you very much for your review. We look forward to serving you again.

Warm Regards,
Kendor

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