Plug In Stations Reviews 

1,298
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the engineering team for their exceptional professionalism, strict punctuality, and the remarkably neat, tidy installation process carried out at their homes. Consumers also highlight the helpful communication, friendly attitude, and clear instructions provided throughout the entire scheduling and fitting process. Some reviewers were not happy with the communication and customer service after unexpected scheduling issues or delays arose during their projects. A few people mentioned ongoing frustrations regarding unreturned phone calls, unanswered emails, and missing certificates following the successful completion of the physical work.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that engineers arrive promptly, work efficiently, and... See more

User experience

People report positive experiences with user experience, highlighting smooth and professional interactions... See more

Product

Customers had ambiguous experiences with product, often praising the great range of chargers at competitive... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ethan was brilliant in what proved to be a more tricky job than anticipated. He was also extremely careful while drilling through a thick wall, containing water, electric and gas pipes, from restricte... See more

Company replied

Rated 5 out of 5 stars

Used plug in stations to fit an ev charger.easy to follow online tutorial just general questions &about 4 photos show meter box &where i want the charger sited.was given fitting date approx 2wks late... See more

Rated 5 out of 5 stars

A very efficient and professional service. Engineer arrived promptly in the morning and was very accommodating to arrange his work plan around us, as we prepared for work and school. Gave some helpful... See more

Company replied

Rated 5 out of 5 stars

From the first call, everyone was helpful and informative. The installer (Scott) arrived bang on time and gave us advice on where the cable would be best located Most of the cabling is now hidden a... See more


Company details

  1. Electric Vehicle Charging Station
  2. also in
  3. Electrical Installation Service

Written by the company

We help our clients Plug In everyday in the comfort of their homes or at their workplace by supplying and installing our partners EV chargepoints. We have a large qualified team of expert engineers that specialise in the install of electric chargepoints.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,298)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive cost and easy quote and installation.

After my initial web enquiry, they got back to me next day and quoted (very competitive) after a quick whatsapp conversation and a video of my suggested installation. They had availability for the installation within a couple of weeks. On the day, the electrician was very friendly and polite, answered all my questions, and left everything clean and tidy. Had a bit of an issue with their payment app, so paid by credit card instead, but other than that the whole process was simple and straightforward.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Phoned round a few companies and Plug…

Phoned round a few companies and Plug In Stations were the only one which got back to me promptly and were really helpful with suggestions
Andy came to fit and was friendly and very capable. We are happy with the service and fitting and I would recommend them . You might beat them for price which I doubt but the entire package is quality for money

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professional Installation

I recently had an EV charger installed by Plug In Stations and couldn't be happier with the service provided. From the initial enquiry through to installation, the team was extremely helpful, knowledgeable, and responsive to any questions I had.

The installation itself was carried out smoothly and professionally. The engineers arrived on time, completed the work efficiently, and left everything clean and tidy afterwards. They took the time to explain how the charger works and ensured everything was fully operational before leaving.

The whole process was hassle-free, and the quality of workmanship was excellent. I would highly recommend Plug In Stations to anyone looking for a reliable and professional EV charger installation service.

Thank you to the team for such a positive experience!

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Scott who installed the charger did a…

Scott who installed the charger did a great job but he had to leave it disconnected as you are waiting for approval from the electricity company due to my house being on a looped supply.
Can you advise where we are with this?

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

From the first call, everyone was helpful and informative. The installer (Scott) arrived bang on time and gave us advice on where the cable would be best located Most of the cabling is now hidden and the charger was fitted quickly and everything was tidied up afterwards. Brilliant job 👍
Mr & Mrs Sargeant

29 May 2026
Unprompted review
Rated 5 out of 5 stars

New charger

We are complete newbies to the world of EV’s and saw plug-in station advertised so gave them a go. From the booking process to installation it was really easy and seamless. The engineer arrived within the 2 hour window we were given. He was extremely friendly and professional. Highly recommend.

27 May 2026
Unprompted review
Rated 3 out of 5 stars

Correct outcome

The fitter was great, very personable & high customer service skills. On the day the firm tried to charge me extra for more cable as said it had estimated incorrectly via the video I had sent over as requested. It took 3 calls & the suggestion to ask the fitter to leave before they came to a sensible decision and not insist I paid. A good outcome but could have been handled better initially.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

The fitter was pleasant

The fitter was pleasant, helpful and efficient. He recommended a socket that exactly met our needs in terms of positioning and tidiness. Some of the communications with you have been a bit questionable, but overall I'm very happy.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Ohme charger ordered and installed

I just booked, paid and had my charger installed within 24 hrs.

1) The team were amazing in agreeing what charger I needed and sorting a price
2) The booking team booked me a slot 10 days from placing the order
3) I received the invoice to make payment, so I did
4) I received a call the next day about a cancellation and a fitter could come within a few hours
5) Fitter turned up, very professional asked me a few questions . Installed the charger. Helped me setup my app and off he went .
6) I tested my charger and I’m ready for an off-peak charge tonight

Buzzing…..sad I know….. but that’s what tickles me ….. lol

Thnq plug in station

20 May 2026
Unprompted review

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