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plug.tech Reviews 13,117

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often arrive in excellent condition and continue to work well over time. Many people appreciate the affordable prices, which make gadgets accessible to a wider audience. The company's app and website are frequently highlighted for their ease of use and smooth navigation, contributing to a positive overall user experience. However, some customers also noted issues with product availability, mentioning that there was no place to actually buy a product. A few other people also felt that the phone they received only worked for a week.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and affordability. Customers are very satisfied with... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of products... See more

Price

Users describe positive interactions with price, consistently highlighting the affordability and value. Many... See more

Application

Customers had positive experiences with the app. Many reviewers praise its ease of use, describing it as... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers praise the app for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is making more people in Africa to have access to the gadgets which they don’t afford when they are brand new

Rated 5 out of 5 stars

So far the best customer service team ive met. They gave me a refund when the item got damaged in like a month. Great prices.

Rated 5 out of 5 stars

When i ordered off the app my package came in on time and it was in good condition

Company details

Written by the company

Plug is a trusted provider of Certified Pre-Owned technology, offering high-quality devices like iPhones, MacBooks, iPads, and more at up to 70% off retail prices. We thoroughly test every product with a rigorous 90+ point inspection to ensure peak performance. All devices come with a 1-year warranty for peace of mind, and we offer a 30-day return policy. Our eco-friendly approach helps reduce e-waste by extending the life of premium tech. Customer satisfaction and sustainability are at the core of everything we do.​

Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My experience with Plug was great…

My experience with Plug was great because the service was smooth, communication was clear, and the team was responsive and professional.

Plug is doing well in customer service and engagement—they make the process easy and make clients feel valued.

For improvement, they can work on more consistent follow-ups and giving clearer updates at every stage.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Best simple and fast service

The application and the website are straight forward, you see the product, add to cart, go to checkout and then you pay, simple and trustworthy. i mostly liked when the website automatically change the currency from USD to ZAR, which save me time from manually converting.

24 April 2026
Unprompted review

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