Plow & Hearth Reviews 48

As a customer of many years and after having worked for them for a few years I personally witnessed a diminishing of the quality of their products. P&H (a family owned company for many years) was purchased several years ago by a company called Evergreen.Once that purchase was made, Evergreen brought in more and more of their own, manufactured items, most of poor quality. This was very noticeable by the huge jump in returns after the last 2 Holiday seasons I worked there. Items that wouldn't work correctly, wouldn't go together correctly, etc. Sadly, as a customer AND employee, the diminishing quality become VERY apparent. It's just another story of a family started and owned business being bought out and ultimately ruined by big corporate greed and poor manufacturing quality. read "cheap".. Sad to see stores closed now..

I clicked on the horse travel mug. When I got the email confirmation it was for a Gnome
mug which I did not order. When I contacted them just
a couple hours later they would not cancel the order.
They said there was nothing they could do which I find
ridiculous when the order had just been placed. I have to refuse delivery and hope I catch the Fedex guy when he's dropping it off and only when it's returned will I hopefully get a refund. I've never encountered a
company where you couldn't cancel an order. On top
of that the rep said she couldn't even find the horse mug
I was referring to. Plus side to all this, I found the exact same mug on Amazon cheaper and shipping is free. I will never shop at Plow and Hearth again.

I bought a fountain, at $100 more that I later found it on Amazon, then lost the remote and not only do they not sell the remote seperately but had no advice on using fountain without the remote. Ridiculous 🤬🤬🤬 that is Definitely the last time I purchase their overpriced no support behind them products

Ordered a rug that was not the color or the quality I expected. It was easy to arrange to send it back, but I am still waiting for my refund a full two weeks after they received the return. The reply to my inquiry was a cut-and-past stock email that was not in the least helpful. I am not likely to buy from them again if returns are this annoying.
Also note that I could not leave a review--the site refused to accept it, even with ad blockers removed.

Ordered this for my husband for Christmas. he just got around to opening the package and on of the lights post is broken. He also doesn’t like the fact that the batteries are not ‘standard’. I could have bought some cheaper ones but thought Plow and Hearth was good quality products. So disappointed.

i ordered some solar christmas items from P&H. Most of the ornaments came with screws missing and once hung up, none of them lit up after 3 sunny days in a row. I will not order from them again.

My order would not go through-it kept saying I needed to enter a delivery address. I tried over and over. There was free shipping and I wanted to take advantage of it. I "chatted" with someone there and she agreed there must be a glitch and to call them to place the order. It was late so I said I would call the next day. Instead of calling I tried to order online again and the free shipping was gone! I tried the promotional code for $6.99 shipping and it would not go through. I "chatted" again and really got nowhere so I didn't order anything. I have no problem ordering from other sites so I'm not sure what is happening with them. Very frustrating.

Ordered a single item from this company and they messed up my order by sending me an entirely different item. Was considering ordering a few more items from them but after this experience, that definitely won’t be happening.

I ordered star pato light fixtures and part of the order came with 3 plastic stars missing. When I called they told me I have to contact the claims dept. which does not have a phone number but just an email. If I want to return I have to pay for the shipping cost. I will never buy anything from this overpriced with terrible customer service company.

I ordered a wooden bench from Plow & Hearth and received it on May 14, 2021. After unpacking the bench I noticed it was badly damaged. I immediately notified via email to Plow & Hearth that I want a replacement. On May 17 I was notified that a replacement had been ordere and I would receive it within 3-5 business days. On May 24, I still had not received the item nor any info that the item had shipped. I emailed the company again requesting and update and a tracking number. Still no communication. I called the company and was told they would check into the status. Still nothing. It is now June 1st and I still have no update that the item has shipped. My latest emails have gone unanswered. Worst customer service ever!! How sad because I do like their products. I will never order from this company again.

I ordered a firepit on May 1st. BEFORE I finished my transaction, I made sure to read the shipping timeline as I was ordering this for a camping trip. I read that once you place the order, it will ship within 2 business days. It is now May 5th and my order is still in "processing order" status. I"ve called to cancel and was told I couldn't. I called and spoke with a Supervisor who told me 2 days ago that my order should ship on that day we spoke... it didn't. I called again today and was told that the warehouse is behind and that my order should be shipping between 1 and 5 business days. How does a company like this stay in business?? This is the WORST and I will NEVER order from them again. That's what I get for not ordering the SAME thing from Amazon.
Update 5-6-21 I just called the company again because my order status has not changed, I was told that there is an issue at the warehouse and they can't figure out why this hasn't shipped. They told me that they escalated this to a manager and to give them one or two days to find out what's going on? IF this was a ligit company, the manager would have gotten on the phone with me, explained the situation, and made a commitment to look into it and tell me that they would call me back TODAY and actually do it. REALLY??? I wish to god that I would have read all the horrible reviews of this company before clicking that purchase button. BUYER BEWARE!!!

Bought battery powered candles defective product caused battery acid to leak through on my furniture would not credit me because past the 90 day return,which they failed to tell me. Thank goodness they are closing, cheap defective products

4 years ago I bought a wicker double glider from P&H. Part of the glider has failed and must be replaced for the glider to operate. I called P&H and was informed that they no longer have a parts department and since I bought the glider in 2017 there was nothing they could do. The glider is now useless. Good companies support the products they sell.

This company has a totally disorganized, confused internal system, from the order process, to the end ship, which has been time-consuming, frustrating and actually silly, at times.
BUT....when all is said and done, the customer service people have all been extremely nice, helpful and eager to make things right. They’ve gone overboard to correct the hiccups and for that, I’m giving them four stars. In the end, what matters to me is honesty and integrity.

Totally disappointed with this company. I’ve been a supporter for going twelve years when I first found them. Lately their customer service has gone down hill. They never can offer a solution to order issues. I was trying to place an order the last two days but kept having issues with delivery address. I had a discount code I was trying to use before it expired but had no luck. I called customer service, explained my problem, and the agent advised me my items were on back order. He asked if I wanted place the order anyway, and I said yes. When we got to the payment, he gave me the total of order. I asked about my discount code, and tells me the code expired at 12 midnight. I explained that I was having my troubles but he said there’s nothing that can be done. They have adopted the attitude of “you don’t like it? That’s to bad.” I have been loyal to this company, I give them plenty of business, but this is how I get treated. My last two orders in the last eight months, I’ve dealt with this kind of customer service. Time to look elsewhere. March 29 2021

DO NOT ORDER FROM THEM! I like everyone else would not give even 1 star. They let you order something, not available or on back order and then keep telling you different ship dates. Oh but they did point out to me when they finally responded to my email that I did receive the 2 other items I ordered. SO! 2 OUT OF 3, SERIOSLY. They are horrible'!

I would not give theme one star but it s the only way to write a review
DO NOT ORDER FROM THIS COMPANY!
I ordered 3 items online to a local store for pickup. One item came in all three were charged. 2 moths later still waiting. Estimated another 6 weeks for the other items. So sad to see such a stellar company in this condition.

DON’T ORDER MONTHS OF FLOWER BULBS. Very dissatisfied with my order and unfortunately I have written emails about my deliveries and have not received any replies.
Issue with my first delivery, several of my bulbs were not intact in the soil totally out of the pot, because the address label was placed on the wrong side of the box. They have an arrow showing which direction the box needs to be, but the label was on the wrong side, so of course people read the label so the box was turned over.
Second delivery does not include a wicker basket as the pictures show. Very misleading.
Thank you,
Lisa, (Denton Texas)

Shipping? If you need it to arrive on time, do not order. If you can wait over 3, almost 4 weeks, while they charge your card, this might be the company for you. Oh, and do not forget, it will be 3 days before they can respond to an email, and can deal with damaged merchandise upon opening the item you have been waiting on almost a month. If it says it will be delivered by Christmas, ha ha ha, I wouldn't believe it, even if you PAY extra. ( Fireplace screen for Christmas present. )

If I could give 0 Stars I would for the Customer Service department. I placed an order with P&H for an item that did NOT say it was out of stock or on back order. A couple days later I get a link to items that I may want to substitute for that were in stock and I would receive before Christmas. So, I ordered something triple the price of the first item. It said it would ship by Dec 17th. I ordered on the 15th. No one can tell me anything about this item that has no tracking number and continues to say PREPARING to be shipped. P&H, the co i ordered through won't give me any vendor info. They emailed the vendor and said it could take up to 72 hours to get an answer. In the meantime, I have no idea if I'm even going to receive this at all. I asked them to call the vendor for me, they cant do that and they have no further information. Im not sure what they call service. But no one is willing to help. They say they have no knowledge of anything, even though I purchased through them. Don't order from these people in case you have a problem. They're no help.