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Company details

  1. Adult Entertainment Store
  2. Lingerie Store
  3. Sex Toy Store

Written by the company

Pleasure Play Achieving maximum pleasure from your adult play


Contact info

2.3

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Scam

Order has been on hold for a whole week. I’ve emailed and called them countless times but no one replies. They seem to have many websites and names as well. The other ones are lovejam and love collection. I would definitely not advise to use them.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Is it even a real company?????!!!!

Paid extra for next day delivery. Sent emails tried to contact them and the email is literally your@email. Spent over £400 and haven’t heard a single thing no email confirmation just money taken from my bank and that’s it….

25 May 2022
Unprompted review
Rated 1 out of 5 stars

Customer service is non existent

I ordered a teddy for a bridal shower in a medium it has to be a small. I keep emailing and contacting this company through chat so I can exchange it for a larger size. There has not been a response and it has been a couple weeks. I wish I had read the reviews on this company first.

29 June 2021
Unprompted review
Rated 1 out of 5 stars

Doesn't work

Doesn't work, getting in touch is an absolute nightmare and returns is an absolute nightmare. Would not recommend

31 January 2021
Pleasureplay logo

Reply from Pleasureplay

Hello Louise, we are sorry you felt this way about your product, however had you contacted us prior to returning the item open and used we would have replaced it or refunded you. Unfortunately as you would imagine we are unable to accept opened and items handled by the customer. We have returned the items to you tested and working by Tracked 24 hr delivery.
Best Regards

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