PLDT Reviews 1,307

Two months with no internet and PLDT still manages to be completely useless. Calling 171 means waiting over an hour only to get dropped calls and zero updates. When the internet does work, it disc... See more

IF I WERE TO GIVE THIS COMPANY LOWER THAN A 1 STAR REVIEW I WOULD SOBRANG LALA NG SERVICES NILA HALOS PAPATAYIN KA SA STRESS! SINASABI NILA ANG TECHNICIAN AY DADATING TAPOS AT THE END OF THE DAY WALA... See more

PLDT SERVICE IS GETTING WORSE, WE LOSE INTERNET 8 DAYS AGO AND KEEP TRYING TO CALL THE COSTUMER SERVICE AND WE EVEN VISITED THEIR STORE BUT THEY KEEP TELLING YOU THAT REPORT OR F-UP DONE AND THEY AR... See more

Disaster. Worst service and terrible resolution handling. I’ve been waiting for more than a week with no resolution up to now. Don’t try this service—it will only compromise your job, studies, and per... See more

Worst Wi-Fi ever, unreliable always disconnected and under maintenance. PLDT cares hang up on you when they can't answer your question. I hope someday, all Filipinos don't use this internet pro... See more

Bad customer experience overall. Waiting for a call center agent to pick up a call takes not less than 30-45mins. Repair status is vague and they can't give a definite timeframe for updates. They rare... See more

Horrible service. Four months of no WiFi, and we’ve been paying every single month while waiting for them to fix it. At this point it’s beyond inconvenient — it’s unacceptable. We’ve made multiple cal... See more

Worst ISP and customer service in PH, internet is always down or slow. Communication channels if you have issues are hard if you don't have technical knowledge. Their hotlines are useless. Slow to r... See more

Extremely slow internet. Doesn't even reach 10% of the purchased internet speed. Frequent interruptions. Customer service always gives the same answer: turn off the router and wait 5 minutes. I've don... See more

Our wifi has been going on and off for the past months. Whenever this happens, we always report it immediately to their customer service team. However, despite multiple complaints, their service has o... See more

Horrible customer service. Complained about losing internet connection last Dec 5. They said someone would come to fix the line. Up until now no one has come to fix it! We keep calling them back eve... See more

I experienced a pain in the ass caterpillar slow internet for a whole month last August and it affected my job. I lost some of potential projects because I wasn't able to finish my tasks due to the... See more

PLDT has continuously disappointed us with their poor customer service and internet connection. In the middle of July, our WI-Fi was cut off during the typhoon. However, after three weeks and constant... See more

Here is your freshly served video, complete with some delightful buffering and a loading screen on the side. Your tiny 5MB file is still downloading—but don’t worry, it’s being garnished with a luxuri... See more

Imagine PLDT gave you a telephone number that belongs to another subscriber and now asking you to pay for cellular calls that you didn't do. Technicians are so undertrained that they opted to factory... See more

The internet is good and all but, random days, random times, it suddenly gonna go slow and slower. To the point where its like, there's no internet even though there actually is. Everything is good th... See more

We lost our internet connection noong Dec 14,2025 at anong day na January 15, 2026 it’s almost 1 month na kmi nawalan ng internet and inaraw araw na nmin ung hotline nila na costumer services just... See more

it supposed to be Zero stars The repair service is simply awful. The given customer services is very slow but when it comes to cutting off internet connection even with just an hour late of payment... See more

PLDT is a disgrace to internet user like me. It keeps on shutting down without notice. It takes 2 to 3 days before its running again. Is PLDTmaking money out of peoples miseries? In this day and age w... See more

Unbelievably bad customer service. Wow. It's like they really don't care about the customers. Chatting with support on facebook messenger and it was like chatting with a 10 year old, who had a s... See more

Goodday maam sir for now ang ibibigay ko na stars is 2 pero my days na ok ang wifi my timea ding slow talaga no hard feelings just saying my opinion

Idk it's very complicated, we have our pldt wi-fi for decades already since 2014. My mom called pldt to get our pldt wi-fi fix & change our modem, they said a technician will arrive at 36 hours. It's... See more

the wifi absolutely SUCKS. WE ARE USING 5G BUT I CAN TELL YOU. THERE IS NO DIFFERENCE ITS ALL A BIG SCAM,I CANT EVEN MESSAGE ANYONE, IF YOU COMPARED THIS TO NON 5G , YOU WOULDNT EVEN TELL A DIFFERENCE... See more

PLDT engages in a FRAUD/SCAM. I increased my WIFI to 500mpbs it's been more than a year and after more than 20 complaints I still on most days average between 80 to 250mpbs. I am being charged for 50... See more

If your internet is in trouble you need to call twice a day to follow up but no one technical come to fix. until now i waited from sept. 16 but it never happen to fix it. Very very very disgusting PL... See more

I lost internet connection last 1/3/2026 at 12:40pm. I called an hour or two later, they created a service ticket 00005745658. In their SMS and PDLT home website they claimed that their aim is to it f... See more

PLDT's customer service sucks. When you call their hotline they make you wait for minutes to hours just to have them tell you it's not their "department" and when you get frustrated, they make you wai... See more

@PLDTHome has the absolute WORST customer service. I asked for my final bill (including the pre-termination fee of three monthly fees) in mid-April. That was fine with me as I agreed to it. How... See more

Poor customer service and poor internet connection. I've been with PLDT for almost 3 years but lately their service is very poor, from always having a slow connection to having a very hard time comm... See more

Worst customer service I have encountered. They just say that they escalated it already but don't provide any time frames or any real resolutions. They don't even peovide any compenstion and keep on i... See more

Our PLDT prepaid fiber stopped working and they sent a technician to replace the modem and re-activate our service. At that time, our prepaid load was reset to 7 days, despite having paid for mul... See more

this internet provider is HORRIBLE! do not EVER use this. They don’t even read the customer feedback, which is why their average is ONE STAR. IT’S NOT RELIABLE AT ALL!!!!! SOMEONE HUNG UP ON ME WHEN I... See more

The most dogshit ISP INTERNATIONALLY these guys might as well operate in the dark ages and I wouldnt be surprised if there was a faster one there. Customer service is HORRIBLE and the problems are... See more

Very poor service!!!!! As always, we're not getting the service we're paying for!!!! It's very difficult to get through customer service to report a problem!!!! We currently have no internet service a... See more

I’m very disappointed with PLDT’s internet service. The connection is extremely unreliable—it often disconnects without warning, and even after restarting the modem multiple times, the problem persist... See more

Putanginan service yan. Nakakabwiset na paulit ulit kang magrereport sa hotline nila para gawin ang “sirang mainline ng internet nila” pero walang actiom within a week of continously reporting and v... See more

Im so disappointed with PLDT. Our monthly bill is just 1499 and today I received an email stating that our due is 1513, when I called the customer service they checked, as per them it shows that we us... See more

They messaged me yesterday to reboot my router so I would have WiFi…. I’m thinking they might have wireless routers now, which if they do I’m ready to upgrade. BUT SINCE I HAVE TOLD THEM AT LEAST 5 TI... See more

We've been using PLDT for almost 7 Years, the first few years we used it was very good and decent, also reliable when it comes to handling lots of devices at the same time. But after they upgraded the... See more

PLDT has the worst customer service. Waited hours to be assisted only to have my chat ended without resolving the problem. The agent ended with “ I will create a ticket” without giving me the ticket a... See more

Right after the tino typhoon, I reported the problem to Mr. Rouem Orbase as he was our pldt agent telling him some wires are in the ground. We don't have power right after tino. I was able to contact... See more

After 9 years with PLDT, I’ve decided not to return not because of the service alone, but because of the customer support experience. Since December 2025, I’ve been going back and forth to the... See more

No internet service for 12 days. Customer service are very helpless and the service is shit. I asked for termination and they ask for a payment for the termination, No Betch! I ain't gonna pay you any... See more

Worst costumer service in PH, I have been waiting for days for someone to come to our house and fix our wifi but no one comes????? I cant play may favorite games i can't have entertainment if i don't... See more

Not recommended. Absolutely garbage, just Philippines WIFI in general is an absolute waste of money. Using SMART data is actually better, rare slow connection and almost no timeout. PLDT on the other... See more

fk the company i wanna sue them cant even handle like 5 feet fk the creator of pldt worst internet on earth I HATE U PLDT WISH YOU NEVER EXISTED

Our landline is not working always. I just made a complain and they did not attend me completely. Ended our chat without solving my problem. I was so disappointed.

THIS FREKING WIFI IS SO BAD THAT IT CANT EVEN CONNECT FOR SO LONG AND IT KEEPS DISCONNECTIG worst wifi so far i hope pldt wifi gets shut down