PlayWithTheBest Reviews 231

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The website is clearly laid out, showing the different sports categories that they offer, darts, snooker, basketball etc. Within these categories it's a simple process to find your product options, ch... See more

Company replied

Rated 5 out of 5 stars

We have been getting some great Unicorn gear, which generally had been difficult to access in the US market. The new site makes shopping easy and is a very good value. Enjoy seeing the new additions... See more

Company replied

Rated 2 out of 5 stars

My bat I purchased has broken twice now. The first time the damage occurred during a net session and I sent it back for repair. Last weekend it broke in the same place as the first and even worse this... See more

Company replied

Rated 5 out of 5 stars

I bought a Molten BG3800. Good ball at a good price for what I need. I got sent two feedback emails before recieving my order and a email saying my order was complete before the couriour even had rec... See more

Company replied

Company details

  1. Sporting Goods Store
  2. Cricket Shop
  3. Dart Supply Store
  4. Soccer Store

Information provided by various external sources

Official online home for Unicorn Darts, Gunn & Moore GM Cricket Bats, PowerGlide Snooker and Pool Cues, Molten & NET! Basketballs, Netballs & Hoops


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

It was the items I was looking for but…

It was the items I was looking for but I had to pay shipping and handling fees twice totaling $46.76 that’s the only problem I had.

6 April 2026
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Reply from PlayWithTheBest

Many thanks for your note - nobody likes shipping costs but getting a dartboard from the UK to the US, there's a price! Hope you enjoy the board and look forward to being of service to you in the future.

Rated 5 out of 5 stars

Great products always!!

Easy to use website and great products with fast delivery, what more do you want! Oh - also made in England bats as well!

4 April 2026
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Reply from PlayWithTheBest

Made By England's Best! Many thanks for your kind words and great review!

Rated 5 out of 5 stars

great products

great products by GM team

3 April 2026
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Reply from PlayWithTheBest

Very true! So pleased you're pleased, many thanks for letting us know.

Rated 5 out of 5 stars

Great service

Great service

1 April 2026
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Reply from PlayWithTheBest

So nice to hear, thank you very much indeed for letting us know.

Rated 2 out of 5 stars

Customer support is, frankly, terrible like the products are

This has been an ongoing issue since before Christmas. We shelled out a not inconsiderable sum on an Eclipse Smartboard to try and have our own wee Flight Club in our games room.
Straight away the issues started, not detecting darts hitting the board.
Contacted this lot and had to take a video showing the problems to be told it was the darts fault as brass doesn’t take the magnetic charge. Fair enough, but thy glossed over the supplied darts also behaving erratically.
Bought two sets of more expensive tungsten darts and guess what? That’s right, still wasn’t detecting all of the hits, sometimes 1 out of 3 was working.
So contacted again, took ages to get a response and when I did a new board was being sent. Great thinks I, problem solved…

Took 3 weeks to arrive (I appreciate the holiday period in between) and when it arrives, it’s the wrong board. They sent the older (cheaper) version that doesn’t have USB C connectivity (one of the main reasons we went for the more expensive Eclipse board.

Emailed again to inform them and request a swap and yet again radio silence from them .

Next stop for me is Trading Standards as I basically have a product that is not fit for purpose and a company that couldn’t care less about their statutory obligations.

Only reason it’s not 1 star is they did send a board, albeit the wrong one.

But I would recommend people to believe the poor reviews of the Smartboards and not, like me, think it’s just hyperbole.

Edited: they have now contacted to say another board will be sent, benefit of doubt that it will be the correct one.

I appreciate that you have boards in commercial premises and 650m hits detected is an impressive stat, but how many throws? Sort of meaningless without the full data context. I can only document MY experience in your product which, so far, has been poor. Having to constantly say “hasn’t registered that dart” when people are playing is an annoyance too far for an expensive product.

8 January 2026
Unprompted review
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Reply from PlayWithTheBest

Good morning and thank you very much for setting out your experience - nobody likes to write or read this, my personal apologies to you. I am investigating at this end and we will work with you to get this sorted. Smartboard is used in commercial environments around the World and has recorded some 655 million darts - it's a very good, robust product indeed. Edward Lowy, Managing Director, Unicorn Products elowy@PlayWithTheBest.com

Rated 5 out of 5 stars

A faultless

A faultless, trouble and hassle free experience with the added bonus that my order was despatched soon after

6 January 2026
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Reply from PlayWithTheBest

Many thanks for letting us know, we appreciate you taking the time.

Rated 5 out of 5 stars

Quality was amazing

Quality was amazing. Speedy delivery. Love my unicorn John Lowe darts and extras.

4 December 2025
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Reply from PlayWithTheBest

Great news, will pass on to John! Absolute classic barrel profile, constant improvement. Many thanks for letting us know.

Rated 5 out of 5 stars

Great and easy website to navigate

Great and easy website to navigate. Products are great value in my opinion especially for the times we live in and customer service is excellent. 🌟🌟🌟🌟🌟 From me

24 September 2025
Unprompted review
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Reply from PlayWithTheBest

Thank you! Delighted to read, have passed your kind words onto the Team🙌

Rated 5 out of 5 stars

From order to delivery our experience…

From order to delivery our experience was really good.
We purchased 3 Molten 3135 footballs for our walking football club and used them last night. The feedback from the group was extremely positive. We will definitely order more as the group grows

11 August 2025
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Reply from PlayWithTheBest

We've got the best balls in the business! Great to hear, hope you really enjoy the walking football, great game. Many thanks for your feedback, much appreciated.

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