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PlayVox is an omnichannel quality assurance software for small, medium and large customer service, support teams, and call centers.
North Wolfe Road 440, 94085, Sunnyvale, United States
2.8
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The Solition architect and sales team were very supportive during the sales cycle. The tool looked amazing.
Almost a year later, and after a few blockers and challenges with the onboarding, we are still not onboarded. Worse, the engagement from the Playvox team dropped significantly and by now our CSM team has not replied to emails for weeks. The experience has ben increasingly frustrating :(
I use Playvox to know my mistakes and quickly solve them by evaluating my work performance using Playvox by the company's quality department
Being A QA Analyst in a Customer Service Agency . We Use Playvox to mantain quality and standards in customer service and Representative . it help to Guide Representative to mantain standards.
on other part the Interface of Evaluations is Over the sky . Also being a Analyst the admin panel is user firendly and easy to use. Moslty Cx Agency and BPO use Playvox as i am using from 1 years.
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