Playstation Store Reviews 280

Been using the PS Store since it had a website and this is the worst state I've ever seen it in. There are no features, it's counter intuitive and counter productive. It lacks major details about the content you're viewing and things like DLC for said content.

It's as bad as those websites from the early 90's. This is completely unacceptable.

THIS IS NOT THE OFFICIAL PLAYSTATION STORE.

Mugs!

Horrific update. Sony removed all the great features from the previous version and downgrade their store greatly. May be they are preparing to move consumers to PS5 but why downgrading a functional store to a crappy one? Removing wish list is a one thing but game pages doesn't even have screen shots or DLCs list. Very disappointing Sony

Wow! This truly sucks ass Sony >.<' bring back the old PS store with all good PSP Vita and PS3, wishlist, category filters for games, DLC and so on from the past.
Now only way to purchase PS3:s & PSP are through the main console of PS3/Vita.
I have a ton of download files on PS3 and their's no filter to use if I want to go years back when I bought old games and DLC:s to choose a particularly file to download. So it makes it hard to find the old stuff.
+ PS store on PS3 crash after a few minutes and you gett kicked out to your main profile PS3 page (config, pictures and installed games...) on your conslole.

How can a site change for the worst? The previous version wasn't that good but this new version is unbelievable. A facelift does not hide the poor site features. Wishlist gone, game pictures and videos gone, related information gone, stars review gone. Any IT employ that have done this job would get fired straight away. This is totally incomprehensible.

Removed the wishlist with an update I guess so that people stop waiting for deals. I won't scroll through all games and I will just stop buying games entirely, I don't even remember what was on my wishlist. Another reason to play PC games.

Asking me to pay for Munich to Augsburg route when I’ve already got the acchen to klon route on PS4 for tsw2 you should of thought about the preserved collection making them all free next time and installing ones with the next updates

Bought a new controller and had issues with it less than 3 months. Sent it to Playstation for repair/replacement. They sent it back with the serial numbers blackened out. Had another issue with it within 3 months or the initial repair. Sent it back. They refused to repair it because "the serial number was altered". They did it and now I'm out of a controller and more money to replace the controller. They refused to discuss and shut down the online chat. Obviously, the controller was defective from the beginning. I'm so angry. This controller is less than 8 months old!!!

yeah you can't really write a review it's just thumb up and down and can't even tell how accurate their reviews are

They offer to purchase games or get them for “free” if you’re subscribed to Play Station Plus, however if you decide to buy the game then you won’t be able to play unless you subscribe to the play station plus.. so if you buy it you’ll end up paying more just to play it.. it’s robbery, as simple as that.

You won't get refunded for mistakely downloaded games from the kids even though they haven't been downloaded or even played.

I specifically created an account on trustpilot just to post this review. If there was a zero star, I would have probably applied that option. Purchased a game on the PS store for the first time (Journey) and within two hours of playing , it crashed at least three times. Called them up the next day asking for a refund but I was denied. Even if I do spend the time troubleshooting this , and left with no other alternatives, they would apparently not issue a refund since I purchased and downloaded it.

So the only way to know if a game works , is to download and start playing. But if I do download , I'm not eligible for a refund?? Screw this. This would be the first and last time I'm purchasing from playstation store.

I would NEVER in a million years recommend purchasing anything from sony i bought a year of playstation plus membership and they charged me but after a full 7 days it still wasnt working and their support just takes u to a bot that doesnt help in the slightest bit. Their phone number doesnt work, and their supposed "live chat" just takes you back to the bot no matter what option you choose...so anyway i called the bank and had them refund the charge and you know what they did? They banned both mine and my sisters accounts. And i have tried so many times to try to get ahold of a real person but theres no way to. So our accounts are stuck banned and all we ever purchased was digital games so we cant use any of them...so much money wasted and the ignorance of this company is unreal i feel extremly scammed. Definitely gonna be using Xbox for here on out. Im gonna spread the word to all my friends and family. No one deserves to be robbed like this.

These are not good people to buy from. DO NOT BUY FROM THEM !! Pay a bit more money from a trusted source. I have sent 4 emails now started a claim with PayPal stil no response. Don't buy from any one that shows no phone number Sometimes things are to good top be true. This is one of them

Over $300 put on my card in 10 days by kids. I deleted my card from PS4 with no help from PS and want my $ back. I did not authorize these charges. I have been trying to contact PS but apparently they watch too much cnn and are all ordered to hide under a rock to avoid death by virus. But they come out when my 7yr old wants to buy a $25 skin! Punks!

Avoid PlayStationStore.

I had purchased a game add on whilst in game and the store had me charged me twice. I contacted PlayStation and they just sent me a link to the T&C’s which actually states that in game add ons, if not used are refundable in 14 days. I asked them look into my issue and they just send the same automatic response from a “supplier support specialists”.

The customer service is terrible and I doesn’t let you remove you payment details without leaving an alternative so it’s a very good scam.

Sony and Playstation Network will never get another penny from me. I'm sick of paying to download games that don't work. Done. Game over.

Duplicate charges due to game error were not refunded because it was already downloaded(automatically) on the game and did not have any way of communicating other than chat. Terrible customer care. Not planning to buy any Sony product again.

Dont buy a downloadable game there. I bought VR Ping Pong Pro and downloaded it. Now i stuck in the first screen where it tells me to press the triangle button. I pressed it on my Motion controller and on the normal PS4 controller, i tried a second Motion controller too but it dont work. I tried to get a refund but i only came to a bot who told me that i cant get a refund because i already downloaded it.

Absolute trash. Bought a game and it didn't work. No avenue for a refund. Don't pay money for any games from the PS Store.