We’ve been using Preston PlayFootball for 15+ years for private adult games, organised league games (open & vets) & for children’s football. Excellent 4G pitches, flood lights etc plus great changing... See more
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Review summary
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Based on these reviews
I’ve been using these pitches for coaching for a while now and honestly couldn’t rate them higher. The surface is always in great condition, the space is well looked after, and the facilities are co... See more
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We’ve played in the league at York (Roko) PlayFootball for 3 years. Always been spot on and dealing with everyone on the PlayFootball team has been a pleasure. Would definitely recommend for any foot... See more
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Great atmosphere, really friendly teams and leagues are set up to be fair and competitive. Referees are all great really approachable. Playing there every week and always had an enjoyable experience.... See more
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Company details
Written by the company
Whether you're looking to join your local 5-a-side, 6-a-side, or 7-a-side league or making a booking at your local pitch, we've got you covered! PlayFootball is a company with a clear purpose: To help more people play more football more often.
Contact info
United Kingdom
- playfootball.net
4.5
Excellent
131 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer services
Our team has been using the online booking system and found it very user friendly. One of their officer named Max from the Administration team has been very helpful whenever we have enquiries and additional request on our bookings.
9 April 2026
Unprompted review
Reply from PlayFootball
Hi Jeff,
Thanks for taking the time to leave a lovely 5* review!
Great to hear you found the booking system easy-to-use, as well as having a good personal service from the colleague you mentioned - which we'll be sure to pass on :)
Regards,
Team PlayFootball
We use play football for our bookings…
We use play football for our bookings at Manchester Laces FC and have to say Max who helps with all our bookings is absolutely fantastic! Always willing to help us with rescheduling or organising and super helpful!!
8 April 2026
Unprompted review
Reply from PlayFootball
Hi Manchester Laces,
Thanks for taking the time to leave us a 5* review, it has been our pleasure assisting you with your bookings with us over the last 5 years and counting :)
We'll also be sure to pass on your kind words to our colleague too!
Regards,
Team PlayFootball
excellent service
I was very impressed with the excellent customer service I received on the phone from Natasha De Villiers. She returned my call promptly, was a pleasure to deal with on the phone and had excellent communication when assisting with our charity football booking. Really impressed and everything was sorted with one phonecall.
2 April 2026
Unprompted review
Reply from PlayFootball
Afternoon Nick,
Thank you for taking the time to leave us a 5* review. We're glad to hear your experience of making your charity football booking was a positive one :)
We'll also be sure to pass on your kind words to our colleague too!
Regards,
Team PlayFootball
Unresponsive and unhelpful
Unresponsive and unhelpful
Have charged us for pitches we haven't used and caused hassle when trying to get money back. Told us about a cancelled pitch 2 days before kick off, and is only closed because it's Easter (the leisure centre where the pitches are is open).
2 April 2026
Unprompted review
Reply from PlayFootball
Hi Scott,
Thanks for taking the time to leave us a review; however we cannot find your name, as it appears on your review, on any tickets you have raised or bookings on our database.
Without this information, we have no ability to pinpoint where and when you've booked with us, or what venue/pitch/communications you're referring to as none of our team recognise this instance.
Can you let us know which venue and what name your booking was under so we can properly investigate and resolve this for you?
Regards,
Team PlayFootball
Barking FC are currently training at…
Barking FC are currently training at Mayfield which we have trained for the pass 3 years and Natasha has always gone above and beyond with any requirements we have and responded in timely manner.
17 March 2026
Unprompted review
Reply from PlayFootball
Hi there,
Thanks for taking the time to leave us a 5* review, we're glad to hear your booking experience with us over the years has been top-notch!
We'll be sure to pass on your kind words to our colleague too :)
Regards,
Team PlayFootball
Max and Myles were an absolute dream to…
Max and Myles were an absolute dream to work with very helpful and great service!
9 March 2026
Unprompted review
Reply from PlayFootball
Hi UMC,
Thanks for taking time to leave a 5* review regarding your booking experience with us. We will be sure to pass on your kind words to the team! :)
Regards,
Team PlayFootball
Max and Myles were wonderful
Max and Myles were wonderful, highly recommend
9 March 2026
Unprompted review
Reply from PlayFootball
Hey Kalil,
Thank you for taking the time to leave a 5* review regarding your booking experience with us. We will be sure to pass on your kind words to the team! :)
Regards,
Team PlayFootball
PlayFootball York (Roko)
We’ve played in the league at York (Roko) PlayFootball for 3 years. Always been spot on and dealing with everyone on the PlayFootball team has been a pleasure. Would definitely recommend for any football activity whether that’s booking a pitch or playing in the well managed leagues.
1 March 2026
Unprompted review
Reply from PlayFootball
Hey Alfie,
Thanks for taking time to leave such a glowing review of our York venue, it is much appreciated. We will be sure to pass on your kind words to the team there :)
Regards,
Team PlayFootball
Booked back in Auagust 2025 for…
Booked back in Auagust 2025 for winter season training , all paid, now I want to cancell 1 session and they keep sending me terms and conditions document to sign that was never sent at the beginning of the booking, with 5 weeks left. I have emailed to be ignored and just ecive repetitive docusign document
So I jave forwarded along with my emails to the venue and trading standards. I Won't be using the venue again whilst they use this provider and we have booked every year for the last 6 years before they took over, dont expect any form of customer service , my advice book somewhere that does not use playfootball.
23 February 2026
Unprompted review
Reply from PlayFootball
Hi Ricky,
Thank you for taking the time to leave us a review on your experience of booking with us.
After reviewing your account, we can see that our bookings team have not spoken to you, nor have you contacted them directly, since 24/07/2025.
The emails you are referencing (and replying to) are automatic emails because you had an unsigned document. All users require this, so these are sent automatically until a customer signs it.
If you ever need any help or assistance from our Bookings Team, please raise a ticket via the website. We can see you have used this process in the past and had all issues resolved.
Regards,
Team PlayFootball
Natasha De Villiers - brilliant!
Natasha De Villiers is ultra efficient and helpful. Always quick to respond via email at what must surely be a busy time, what with grass pitches under water. Can`t speak highly enough of the service.
19 February 2026
Unprompted review
Reply from PlayFootball
Afternoon Steve,
Thank you for the s/o to the colleague referenced as well as the glowing 5* review!
We'll be sure to let our colleague know she's doing a brilliant job :)
Regards,
Team PlayFootball
Jade and her team at Black Bridge have…
Jade and her team at Black Bridge have been amazing. Natasha who supported us through all the bookings was wonderful Thank You Neil Smith
10 February 2026
Unprompted review
Reply from PlayFootball
Hi Neil,
Thanks for taking the time to leave a 5* review of your booking experience at the Blackbridge pitches!
We're glad you've had a positive experience and we'll be sure to let our colleague know :)
Regards,
Team PlayFootball
Prompt service for bookings
We've been using the astroturf pitches at Redbridge Sports Centre for a number of years. PlayFootball took over the bookings at the start of the season, and after some initial teething problems the service has been excellent. Our primary contact, Natasha, has been very helpful particularly with our recent short notice requests for usage on Saturday mornings for our youth training when our grass pitches have been waterlogged. We look forward to continuing to build the working relationship.
13 February 2026
Unprompted review
Reply from PlayFootball
Hi Bealonians FC,
Thank you for the honest feedback and the 5* review!
Glad that you have allowed us to win you over with our bookings system and service as we pride ourselves on our attentiveness - even with such wonders as when the English weather strikes ;)
We'll be sure to pass on the great feedback to the colleague mentioned :)
Regards,
Team PlayFootball
Natasha is brilliant to work with
Natasha is brilliant to work with. Very helpful and responsive to requests for our international bookings. Our groups have enjoyed their experiences at the facility.
13 February 2026
Unprompted review
Reply from PlayFootball
Afternoon Gary,
Thanks for taking the time to leave a 5* review based on your booking experience with us.
We're glad to hear that you've had no issues in liaising with our colleague on the booking team, and we'll be sure to pass on the feedback to them too! :)
Regards,
Team PlayFootball
Several years of reliable bookings
I've dealt with Play Football for several years. For the past two years Max has been reliable and efficient in addressing my booking enquiries including resolving most issues straight away.
12 February 2026
Unprompted review
Reply from PlayFootball
Hi Henry,
We're glad you've had such a cracking experience with us - and thanks for the 5* review!
We'll be sure to pass on the great feedback to the colleague in question :)
Regards,
Team PlayFootball
Natasha is prompt with regars to her…
Natasha is prompt with regars to her services and revert and very helpful and flexible with customer needs.
She is a Asset to organisation.
Best regards Johnny
12 February 2026
Unprompted review
Reply from PlayFootball
Afternoon Johnny,
Thank you for taking the time to leave such a kind 5* review - we'll flag your kind words to the colleague in question :)
Regards,
Max in Admin helpful as always 👍
12 February 2026
Unprompted review
Reply from PlayFootball
Hey M,
Thanks for taking the time to leave a 5* review, we'll be sure to pass on your kind words.
Regards,
Team PlayFootball
Really negative experience
Really negative experience. I was in a playfootball league with a group of friends, and we ended up having to drop out due to multiple long-term injuries and a few players moving out of the UK. Playfootball staff initially told me to submit a cancellation form and that once I did that, they would only continue to charge me weekly match fees for a maximum of four weeks (and would stop charging me sooner if they could find a replacement team). A few weeks later they went back on their word and said I will be charged every week until the end of the season. Feels quite unprofessional and disorganized.
10 February 2026
Unprompted review
Reply from PlayFootball
Hi Ben,
Thanks for taking the time to leave a review, whilst we appreciate your concerns around the product, our priority is the integrity of all of our leagues across the country.
This does mean we hold teams to the contract and terms, which are signed on entry into a league, when it impacts that integrity of the league for other teams/customers.
We hope to see you back in a league when your team is back to full numbers.
Regards,
Team PlayFootball
Set up a block booking with these and…
Set up a block booking with these and everything was made really easy for me. Haaziq was excellent as I was confused with when the booking was going to finish and he very promptly emailed me all the necessary details and helped me close it all out so i didn’t receive any extra cost. Highly recommend
29 January 2026
Unprompted review
Reply from PlayFootball
Hey Ben, thank you for taking the time to leave a 5* review and kind words.
We're happy to hear you had a successful block booking with us, great to hear that our staff were able to make the booking as stress and worry free as possible so you could focus on enjoying your time out on the pitch! :)
Regards,
Team PlayFootball
Good customer service and prompt…
Good customer service and prompt response
22 January 2026
Unprompted review
Reply from PlayFootball
Hey Baba, thank you for taking the time to leave a 5* review! We pride ourselves on our customer service so it's always reassuring to hear :)
Regards,
Team PlayFootball
Max a perfect employee
Working in a local primary school I made enquiries about using a playfootball facility in Manchester.
I spoke with Max a number of times who was absolutely brilliant. He replied quickly, showed my enquiry with ease and showed a real committment and dedication to make sure that any future enquires were dealt with in the same manner.
21 November 2025
Unprompted review
Reply from PlayFootball
Hey Aidan, thank you for taking the time to leave a 5* review.
Great to hear you've had a great experience thanks to Max's work in supporting with your booking at your local Manchester pitch! We'll be sure to pass on your review to him :)
Regards,
Team PlayFootball
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