I received the backbone PS edition controller as a gift 2 years ago. Overall it's really fantastic to be able to play games correctly with a physical joypad that is lightweight, small when folded and... See more
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I purchased the Backbone Pro controller on 12th of January (Order SPY-1519674). I understand delays happen, but the lack of communication from this company is unacceptable. After not receiving u... See more
Backbone support team responds quickly, professionally, and whole heartedly. They are clearly trained not only on what they currently offer, but given resources on past items so the team can be inform... See more
Backbone One has exceeded my expectations. It feels and handles exactly like the best console controllers. There's no lag, it's super responsive, and the functionality and feel of the buttons is... See more
Company details
Written by the company
Backbone makes your iPhone a serious gaming device. Next-level gaming has never been more magical and effortless. Play games like Call of Duty: Mobile, Minecraft, and Roblox on the go or stream games from your Xbox or Playstation. Free Shipping & Free Returns for US Purchases
Contact info
915 Broadway St, 98660, Vancouver, United States
- 5034003165
- https://go.playbackbone.com/support/
- playbackbone.com
3.8
Great
314 reviews
Hasn’t replied to negative reviews
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Best Joy stick for iPhone 15 Pro Max
Good Stuff, Great Service.
You will love how they take care to customers !
Even my country is not have to choice in optional
20 June 2024
Unprompted review
I am very impressed with Backbone's…
I am very impressed with Backbone's after-sales service. It far exceeded my expectations. I just tried using their system for contacting product claims, thinking it would be complicated, and I had given up on claiming products from abroad since I am outside the US. I am in Thailand but received service incredibly fast—so fast and surprising that the product arrived before I even knew my claim had been approved. It's an excellent product in both design and service. I will definitely tell others and recommend it to my friends. The quality is really worth the price.
19 June 2024
Unprompted review
My concerns were well received and…
My concerns were well received and feedback given was very helpful and easy to understand. The steps provided were also easy to follow.
7 June 2024
Unprompted review
Super easy!
13 June 2024
Unprompted review
Great product works with lots of phones…
Great product works with lots of phones with the case on
6 June 2024
Unprompted review
Customer service was quick and very…
Customer service was quick and very professional when it came to honoring the product warranty. I truly appreciated the time they took out to make things right.
4 June 2024
Unprompted review
They process my warranty request…
They process my warranty request quickly and without complications
29 May 2024
Unprompted review
Backbone support team
Very helpful and kind. Returns are taken into account. I'd say thank you for the Backbone support team
22 May 2024
Unprompted review
Speedy response time
21 May 2024
Unprompted review
Team Effort!
They really do work with you to come to a solution. Other companies just give you the run-around. but not Backbone
15 May 2024
Unprompted review
Best support of any company!
I’ve had my Backbone one since it was released in 2020 and as of lately while trying to remote play on my PlayStation the screenshot button just kept taking pictures. I was basically ready to just say it was time to buy something else. Before that I decided to just contact support and tell them. I wasn’t expecting much since I was well out of my warranty. To my surprise I was met with the opportunity to send my backbone one back and get a refurbished one sent to me at no charge to me at all. They sent me the shipping label and I was able to just put it in an old box and send it out. This is the best I’ve seen any company treat longtime supporter and customer. Never leaving them and will recommend them to anyone looking for a controller for mobile devices.
15 May 2024
Unprompted review
Great experience they helped me out…
Great experience they helped me out with my device
9 May 2024
Unprompted review
Fast response
Always more than 1 support member helping you with your request or anything. Also, in my experience they were answering my emails very fast, which is good to not get frustrated.
9 May 2024
Unprompted review
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