First of all I was glad to see that 2 of the 1 star reviews are just bonafide doughnuts so can be safely ignored. Fantastic experience, fast delivery and products seem good quality. Small issue w... See more
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Avoid At All Costs Really long story but essentially I ordered the wrong part and returned it via DPD for a refund. Never got a refund even after providing tracking info a photo of delivery. Ca... See more
Company replied
Excellent service. Ordered late Thursday night, arrived next working day (Monday). Website is good and they have some really helpful videos on YouTube which answered a lot of questions I had r... See more
Company replied
Superb customer service! Had everything I needed, decent pricing, and great service. The only slight downside is the website's search function, it is a part number search, and not a title or descr... See more
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Company details
Written by the company
Plastic Pipe Shop is an online website dedicated to the supply of industrial plastic pipe systems. Our range of products includes pressure pipe and fittings (PVC and ABS), ventilation and ducting, flexible suction and delivery hoses, and all the required ancillaries. We have been in business, selling online and offline, since 2004. Our aim online is not to be the most fancy, trendy, up-to-date website, but with over five thousand plastic pipe related products, is to provide an easy to navigate, intuitive site, with lots of helpful features! From spec sheets to informative YouTube videos, we want to make sure our customers have all the information they need before they make a purchase, and we are with them at every step of their order's journey. Whether you are buying for aquaculture systems or building props for a media production, you can find what you need at plasticpipeshop.co.uk!
Contact info
1 Craigleith Road, FK7 7LQ, Stirling, United Kingdom
- 01786472850
- sales@plasticpipeshop.co.uk
- plasticpipeshop.co.uk
4.0
Great
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Part of my order didnt arrive
Part of my order didnt arrive, contacted sales, Charlene sent it out overnight delivery.
Excellent service would recommend
23 April 2026
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thank you for the 5-star Trustpilot review.
I'm happy to see you experienced efficient customer service and I’m glad we were able to assist with the delivery delay.
As a small business we always appreciate it when our customers would recommend us to others. We always do our best to do that bit extra to make things easier for our customers, so we really appreciate you taking the time to acknowledge this.
I'll be sure to pass your lovely comments onto Charlene.
Best Regards,
The Team at Plastic Pipe Shop
Avoid At All Costs
Avoid At All Costs
Really long story but essentially I ordered the wrong part and returned it via DPD for a refund. Never got a refund even after providing tracking info a photo of delivery.
Called to speak to customer services who talked over me constantly when I tried to explain. I started to talk over them so I could get my point across and they said they would end the call because I was too aggressive. Then received an email to say that the call was ended because I was aggressive and that I needed to speak to DPD because it was their problem?
I wouldn't use them again.
6 February 2026
Unprompted review
Reply from Plastic Pipe Shop
Hi there, unfortunately we did not receive this delivery - it was said to be delivered around 3:40pm but we close at 1:30pm on a Friday, and it was apparently signed by a member of staff who was on holiday that day. The proof of delivery DPD provided isn't enough for us to confirm, and we have not found your package anywhere on our property. All we can ask is that you contact DPD to open an investigation into this as you are the sender. Our staff reserve the right to end any call which makes them feel uncomfortable. Please let us know if the DPD investigation provides any clarity on your delivery. If they are able to complete the delivery and we receive the returned order, we will issue your refund.
Fantastic range (5m plastic pipes!)
Fantastic range (5m plastic pipes!), excellent service, and Charlene did a cracking job chivvying up the courier.
6 November 2025
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thanks for letting us know your thoughts about your purchase with us. It's nice to know you had positive experience and appreciate our pipe products!
We pride ourselves in offering a wide range of products as well as efficient service so it's lovely to know when we're getting it right. I'll be sure to pass your lovely comments onto Charlene.
Best Regards,
The Team at Plastic Pipe Shop
Next day delivery when we needed it…
Next day delivery when we needed it quick.
Good stock levels on all items.
25 September 2024
Reply from Plastic Pipe Shop
Hello,
Thankyou for the kind review you have given us.
We are happy to see that you are very pleased with the delivery service you received and are content with your purchase.
We aim to have an ample level of product availability and also stock a variety of unique items to fulfil our customer's needs. We really try hard to be there for our customers when they need us most!
We appreciate your business, and we hope you visit our site again.
Best regards,
From the Team at Plastic Pipe Shop
11/10
First of all I was glad to see that 2 of the 1 star reviews are just bonafide doughnuts so can be safely ignored.
Fantastic experience, fast delivery and products seem good quality. Small issue with my order which was rectified immediately and arrived in one day. They didn't even ask for photos/video which I would have been happy to provide.
Shopping here again when next requiring pipe related goods 👌
23 September 2024
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thank you for the truly amazing feedback! We absolutely love your enthusiasm for our products and service!!
We are happy to hear that you had a smooth experience with us (even with the slight hiccup) and you are very pleased with the delivery service and the quality of our products. It means so much to us that you would rate us “11/10”.
We hope to see you visit our site again soon.
Kind regards,
Bob
1/2 inch ABS Pipe needed
Found what I needed & ordering process was easy & items despatched promptly.
27 August 2024
Reply from Plastic Pipe Shop
Hello,
Thank you so much for the 5 star feedback.
It’s great that you found our website easy to order from, as well as our delivery service to be very efficient.
We love to hear it when our customers have a smooth experience when purchasing from us.
We aim to please, and it's great to know our efforts are appreciated.
If we are able to help with anything else, please do not hesitate to get in touch on 01786 472850 or contact us sales@plasticpipeshop.co.uk
Kind regards,
Bob
Excellent quality pipe
Excellent, easy to order and packed well and delivered quickly, very impressed with the quality too it did exactly what i needed it to
15 August 2024
Reply from Plastic Pipe Shop
Hello,
Thank you for the 5 star review.
It's great to see that you are happy with our fast delivery and that the quality of our products and packaging are up to your standards.
Your business means a lot to us, and we appreciate you taking the time to let us know how we are doing.
Best Regards,
Bob
Delivered on time at good price
6 August 2024
Reply from Plastic Pipe Shop
Hello,
Thankyou for your 5 star review. We are glad you had a great experience with us and are happy with the prices of our products. It is really important to us that we consistently offer excellent service and fast delivery to our customers.
We hope to see you visit our site again soon.
From the Team at Plastic Pipe Shop
Excellent website
Excellent website, informative and quick delivery. Also sent some questions in with a quick accurate response
14 August 2024
Reply from Plastic Pipe Shop
Hello,
Thank you for the amazing feedback you have given us. I'm glad you experienced excellent customer service, as well as speedy delivery. It's also great that we were able to assist you with your questions, as we pride ourselves on offering helpful technical advice to customers on our products. I will make sure to pass your kind words onto the rest of our team.
Have a great day,
Bob
easy to order and delivered on time
5 August 2024
Reply from Plastic Pipe Shop
Hello,
Thankyou so much for the 5 star feedback.
It’s great that you found our website easy to navigate, as well as our delivery service to be very efficient. We love to hear it when our customers have a smooth experience when purchasing from us.
If you have any questions about our products or services, please do contact us on -
01786 472850 or contact us sales@plasticpipeshop.co.uk
Kind Regards,
Bob
Fast delivery on my 2nd order
Fast delivery, quality pipe. Very extensive range in their catalog.
29 July 2024
Reply from Plastic Pipe Shop
Hello,
Thank you for taking the time to let us know about your positive experience.
We pride ourselves in offering a wide range of great quality products and fast delivery service to our customers. We are really pleased that you have come back and placed multiple orders with us too.
Many thanks,
Plastic Pipe Shop Ltd
Reply from Plastic Pipe Shop
Hello,
Thank you so much for the 5 star feedback.
It’s great that you found our website easy to navigate, as well as our delivery service to be very efficient. We love to hear it when our customers have a smooth experience when purchasing from us.
We really try our hardest to exceed our customers’ expectations, so we are always happy to see that our work is appreciated.
Best regards,
Bob
Reply from Plastic Pipe Shop
Hello,
Thank you for the lovely feedback you have given us. We are glad you had a great experience with us and are happy with the prices of our products. It is really important to us that we consistently offer excellent service to our customers, and it is nice to see you acknowledge this.
We appreciate your business, and we hope you visit our site again.
Kind regards,
Bob
Reply from Plastic Pipe Shop
Hello,
Thankyou so much for the 5 star feedback.
We love to hear about the quality of our products and fast delivery service!
If we are able to help with anything else, please do not hesitate to get in touch on 01786 472850 or contact us sales@plasticpipeshop.co.uk
Kind regards,
Bob
Reply from Plastic Pipe Shop
Hello,
Thankyou for the positive feedback you have given us!
It’s great that you found our website easy to order from, as well as our services to be very efficient. We love to hear it when our customers have a smooth experience when purchasing from us.
If there's anything else we can do for you, feel free to get back in touch with us.
Best regards,
Bob
Super service
Super service. Pipes come when they say it will. The pipes are well wrapped in and secure.
13 August 2024
Reply from Plastic Pipe Shop
Hello,
Thankyou for taking the time to complete a Trustpilot review.
It means so much to us that you described our service as “Super”. I'm glad to hear you found your goods well packaged, swiftly delivered and what you were looking for. We take great pride in offering an excellent level of service to our customers.
Best Regards,
Plastic Pipe Shop Ltd
Brilliant company to deal with
Brilliant company to deal with i have used them a few times but yesterday 3 straight connectors were missing .Called them around 15:00 polite well spoken lady arranged for the parts to be sent out and explained that they may not get delivered till Monday which i was happy with however parts were delivered around 9 this morning all i can say is excellent customer service
25 July 2024
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thankyou for leaving us with this very kind Trustpilot Review.
It’s great news that you felt our customer service was excellent, as we do strive to be as helpful as we can. I sincerely apologise that there were a few fittings missing in the order when it arrived, but I can assure you that this does not happen often and I’m glad you got in contact with us right away so we could quickly send out replacements. It’s positive to hear that the replacements arrived sooner than expected, as we do pride ourselves on speedy delivery.
I’d also like to add that as a small business we always appreciate it when our customers come back and place more orders with us, so we thankyou for your continued support.
Best regards,
Plastic Pipe Shop Ltd
Needed a part the same day
Needed a part the same day, they were happy to let us come and pick it, and very helpful returning another part. Very very helpful people there.
9 July 2024
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thank you for the kind 5 star review.
We are glad to see that you are really pleased with the level of customer service and efficiency that we offer. We always do our best to do that bit extra to make things easier for our customers, so we really appreciate you taking the time to acknowledge this.
I will pass your lovely comments onto the rest of our sales team!
Kind regards,
Bob
Ordered 2x5m plastic pipe
Ordered 2x5m plastic pipe, payed over £8 delivery, and the second day I got an email that my pipes will be cut in 1.2m. why would someone buy long pipe to be delivered in pieces? For £18 they would deliver full leny.
I cancelled the order, no refund issued.
16 October 2023
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thank you for posting a review and we apologise that your experience was not up to standards. We always aim to deliver a great experience, and we are disappointed when this has not been achieved.
We are sorry to see that you feel this way about our carriage prices. Our carriage prices are based on 3 factors that the customer selects at the checkout stage: delivery time (Next Day Delivery or 2-3 Day Delivery), the length of the pipe ordered, and whether it’s being shipped to a residential or business address. These factors are what the delivery companies charge our company on.
It is really important to us that we keep our carriage prices as low as we can for our customers. In doing this, we currently do not make any profit from our carrier services. Therefore, depending on which checkout options our customer picks, determines the overall carriage price they pay at checkout.
At checkout, you had selected for the full-length pipe products to be cut into smaller lengths, this reduces the shipping cost. We then sent over an email confirmation of your checkout selection – this is when it became known that there was an ordering mistake. We appreciate you letting us know about the situation. I can confirm that we processed a full refund for your order at that time.
We try to make the delivery information as clear as possible for our customers on our online checkout page. We also have page on our website which explains how our delivery methods operate. For more guidance on this, please visit the link below - https://www.plasticpipeshop.co.uk/Carriage-Calculator_ep_97-1.html
We appreciate your feedback, and going forward, we will continue to review our carriage prices, website delivery information and overall services.
Kind regards,
Plastic Pipe Shop Ltd
First class service.
Really first class company to deal with.
I'm not a plumber and was looking for parts and information for a non standard setup at home that I wanted to fix properly once and for all. I've probably already had 3 or 4 deliveries from this company to support my project.
This review is based on:
- Availability of product
- Time to deliver
- Advice
- Resolution to issues.
Availability of Product:
The website, though a little dated does have a wealth of information. Especially useful is the various internal/external diameter of products, which for me was invaluable. Bob and his YouTube videos were so super helpful too and really guided me in the right direction.
Time to deliver:
All deliveries were complete and on time.
Advice:
I was really stuck on which connector I needed. I emailed the company and got a really quick and helpful reply from Rowena with info and links as to the part I needed. I would have ordered the wrong part without the info.
Resolution of issues:
I did have a delivery of pipe that was metric and not the expected imperial size. I emailed the company regarding the issue and Charlene responded in less than five minutes and they sent the missing pipe on overnight delivery.
I can't speak highly enough of plasticpipeshop. Really helped me to resolve an issue of some dodgy plumbing that I'd inherited from the previous owner.
Thanks
25 August 2022
Unprompted review
Reply from Plastic Pipe Shop
Hello,
Thankyou for the amazing and detailed review of your experience with us.
We really appreciate the 5-stars, and it means so much to us that you think our service is “First Class”.
I’m glad we were able to help out with your DIY project and swiftly send out the products that you required.
It’s great that our Youtube videos, website information and sales team were able to provide you with helpful technical information, so I will pass your lovely comments onto Charlene and Rowena.
Even though, there was an order mishap, I’m pleased that we were able to resolve it fast and efficiently.
And on a final note, I’d just like to add that as a small business we always appreciate it when our customers come back and place more orders with us.
Best regards,
Bob
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