Plants Galore Reviews 2,155

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that plants arrive healthy, well-sized, and exactly as described online. Many consumers highlight the efficient delivery service, with orders arriving promptly and securely packaged, often exceeding expectations. The ordering process is frequently described as easy and the customer service as helpful, providing updates and answering questions. However, some customers also noted issues with delivery times, mentioning that dispatch could be longer than usual or that deliveries were delayed. A few people experienced problems with missing items from their orders or with the condition of certain products upon arrival, such as yellowed grass or damaged plants due to carrier handling.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent and healthy... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the overall... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Based on these reviews

Rated 5 out of 5 stars

The rose I ordered as a gift arrived in a perfect and very healthy condition. also even though I made a mistake on the delivery address and had to email them with the correct information it not any b... See more

Rated 5 out of 5 stars

The plans were a very good size and very healthy. They were well packaged and arrived in good condition. The only negative thing I can say is that the dispatch time is longer than usual despite the c... See more

Rated 5 out of 5 stars

Very good customer service - quick replies through emails. As a novice gardener, I had some questions and got all the answers I needed including delivery updates and photo of actual plants so that I... See more

Rated 5 out of 5 stars

I went to the nurseries to buy 9 hydrangeas (silver dollar ) but they only had 6 in stock, when I spoke to a lady there, she said they weren’t expecting any more in and suggested i ordered online, whi... See more

Company replied


Company details

  1. Garden Center

Information provided by various external sources

- Unbeatable Value - Due to the high volume that our nursery produces, not only are our products of the highest quality but our prices are extremely competitive. We stock a large range of Garden Centre products such as tools, gifts & plant care... In fact, everything you need to make your garden spectacular! - A Growing Family - The original plants nursery was founded on it's current site located in Roydon in 1935 by the Koert family. Over the years the produce has gradually adapted from Salad Crops to Pot Plants & the wholesale trade. Today, the retail nursery is open to the public & produces Shrubs, Bedding Plants and Hanging Baskets on a tremendous scale.

All About Plants Galore

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YOUR ONLINE CUSTOMER SERVICE IS…DISGUSTING

YOUR ONLINE CUSTOMER SERVICE IS DIGUSTING THE WAY BYOU TREAT YOUR CUSTOMERS I HAD A DELIVERY PROBLEM WITH YOU AND PARCEL FORCE WHEN MY NEXT DAY DELIVERY DID NOT HAPPEN UNTIL 48HOURS WHEN I ASK FOR MY POSTAGE BACK I GOT A NEGATIVE ANSWER ALSO EVERY TIME I WANTED TO SPEAK TO MICHELLE IWAS TOLDD SHE WAS OUT OF THE OFFICE WHICH I KNOW WAS NOT TRUE WOULD NOT ORDER AGAIN FROM YOU AFTER SPENDING £70

17 April 2026
Rated 5 out of 5 stars

The rose I ordered as a gift

The rose I ordered as a gift arrived in a perfect and very healthy condition. also even though I made a mistake on the delivery address and had to email them with the correct information it not any bother at all. Will defiantly use this company again. Highly recommended

30 March 2026
Rated 5 out of 5 stars

Will definitely be using PG Online again!

Easy to order. Had an email from Customer Services as some of my order wasn't available immediately, and we agreed some replacements, plus I was able to purchase extra items over the phone. The plants arrived beautifully packaged and in great condition.

23 March 2026
Rated 5 out of 5 stars

Always good to come back

We have been customers with Plants Galire for many years, and the place and the people and the quality of plants never disappoint. It's lively to walk around in person, or order items online, either way always great experience. Customer service exceptional, very attentive and kind and helpful 👍 👌

23 March 2026
Rated 5 out of 5 stars

Great experience with Plants Galore.

I had a great experience with Plants Galore. I was able to find a plant that I hadn’t seen available anywhere else, which was a huge plus. The ordering process was mostly smooth, and my delivery arrived quickly. The plant was packaged very securely and arrived in excellent condition, which shows real care in handling.
The pricing was also very reasonable compared to other places I’ve looked. On top of that, when I ran into an issue while placing my order on their website, their customer support team responded promptly and resolved the problem efficiently.
Overall, I’m really happy with both the product and the service, and I would definitely recommend Plants Galore to others.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great little healthy strawberry plants

Great little healthy strawberry plants, one thing though is they would have arrived in better condition it they were all packed the same way up in a box with “this way up” on it, as it was the compost had fallen out of the pots despite the plastic bags meant to secure them

4 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look