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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good family business

I ordered a couple of moss poles and name tags. Trustworthy shipping, cute packaging! Fun branding and the –10% off coupon code for my next purchase made me happy, made me smile :)

2 September 2025
Rated 1 out of 5 stars

My package never arrived

My package never arrived. The delivery company confirmed its loss by email. I transferred it and informed the seller who refused to reimburse me. Fortunately, I ordered with PayPal, which protects me and will reimburse me. Lamentable after-sales service if there is a problem.

3 September 2025
PlantScraper logo

Reply from PlantScraper

Hi Mégane,
Thank you for your review. The evidence you provided could have been created by anyone, and nothing in your screenshot proves that the message came from the delivery company. We are investigating this on our end, and so far the only record we have is a signed copy allegedly from you confirming receipt of the package.
However, instead of waiting for the investigation to be completed and to come up with some proposal, which would have been most likely in your favour, you immediately opened a PayPal dispute for a refund.
I’m sorry, but we strongly disagree with this approach. We are very customer-oriented and always strive to find friendly solutions, as many of our reviews show. We don't think your way of handling this has been constructive and has not helped resolve the situation amicably. In fact, until yours came in, I am proud to say we had 0 disputes on PayPal, besides years of service and above 25.000 customers served.
Have a nice day 🌿

Rated 5 out of 5 stars

We Love PlantScrapers

Nicki, my wife and I are 'Parents' to 33 indoor plants, 28 of which are now thriving in 'Plant Scraper' drinking pots.
These pots are impressive because the plants 'drink' the water they need; you don't need to water them in the traditional sense.
The process works by filling the water vessel, which attaches to the bottom of the pot, containing a 'wick' that allows the plant to absorb water.
And one revelation for me is they drink way more than I ever watered them.
Additionally, one of the significant challenges with indoor house plants is that the plants become pot-bound and the soil and roots compact so tightly that the plants start to die (this is called being 'Pot Bound', the roots literally run out of room to grow).
These pots have holes that aerate the soil, preventing it from compacting, especially when using the soil mix they have created.
The growth and health of the plants, compared to those in regular pots, is incredible.
We had plants that were not doing well, and a few days after putting them in these pots, they started to flourish in ways I had not seen before.
The story behind these pots is also interesting, as they were designed by a couple who were stuck in their house during the COVID-19 pandemic.
Since inventing them, they have created a fantastic business in the Czech Republic.
I'm not surprised they get a full 5 stars on TrustPilot; they totally deserve it.
Live life growing and loving plants; they can transform your life experience, bringing much joy into your life.
Hugs Tony Vee 💚

10 September 2025
Rated 4 out of 5 stars

I liked it!

Everything arrived quickly. I like the quality! I didn't expect the pots for cuttings to be so soft and have a seam on the outside at the bottom, which prevents them from standing upright. But that's not a big deal.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend!

I am very impressed with Plantscraper. I ordered the tree fern fiber and it arrived incredibly fast and was packaged with great care. The quality is fantastic and the packaging itself looks great. Considering the generous 8.5L size, the price is really good too. This is a five-star product, and I will definitely be a returning customer!

30 August 2025
Rated 5 out of 5 stars

Expensive but the quality of the…

Expensive but the quality of the products are top notch. The mineral mix have the biggest pieces of any pon I have tried and I just love it! The aroid mix is also great! Shipping was non complicated. Will buy again and again and again! <3

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and fantastic service

Excellent quality and fantastic service! I bought some self-watering pots and they are brilliant. I also ordered a scoop and a squeezy bottle. Everything is great and works perfectly. The packaging was secure, and delivery was very quick. Highly recommended!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

High quality product

High quality product, fast delivery and very well packaged. I'm very happy with the products and will be buying here every time I need something for my planties.

31 July 2025

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