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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The know what we need!

It´s crystal clear the sellers are plant people. They know what we need for our plants to thrive!
Price is very reasonable and customer service is perfect. I´m a happy customer and will keep buying my stuff here!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend it

I highly recommend it! Products are high quality and what actually is even better is customer service! I have made a first order where i actually mistook and bought the wrong item, and not only they accommodated me and helped me out but also gave me a freebie for buying more from them!
Response was quick and reassuring over package tracking and all!
Thank you so much 💚

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Wow to the customer support!

Got the tree fern fibre I wanted for a good price, but most of all when there were issues with the address I provided (typo) and my package was sent back, the customer support I received was super fast and super nice! I will definitely order here again :)

6 June 2025
Rated 5 out of 5 stars

Very satisfied with the quality

I recently made my first purchase at the webshop. They have a very good selection of plant supplies, the packing and delivery was fast, everything very well packaged. One minor thing about the design of the webshop: the white letters on black background look very sleek and edgy, but it hurts my eyes :D though might be just a me problem haha.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products! They just have everything you need for your plants on their website. I came for the aroid pots but stayed for everything else. Every product is well designed and mindful- just to make plant care as easy as possible. I will definitely order again soon!

9 May 2025
Rated 5 out of 5 stars

5 stars

I love the products! I have bought a few moss poles with the moss pole mix, recently mixed with tree fern fiber, and my plants seem very happy!

Customer service was great as well!

Definitely a premium price, but the quality speaks for itself.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Airy, reusable, robust

My plants and I really like these products. The pots are very airy so i can use them for hydro culture with mineral mix. Additionally they are very robust which make them reusable if my plants need a repot.

21 April 2025
Unprompted review
Rated 4 out of 5 stars

All is working well, but it was difficult to assembly

All that I purchased is working well. The delivery was very smooth. Moss Pole and the dripper work perfectly together. Before, my previous moss poles were always dry, now I don't have such problem.

However, I had a really hard time with putting the pole together, the tips of an arrow tabs didn't want to hold into the cutouts. When I put one arrow tab into the cut, the others jumped out so it took me a long time to do this. I also purchased a set with moss and in my opinion, there was too little moss included, so I had to add some of my own. I also bought some hooks and they are working well, holding my alocasias together. If I could I would give 4,5 starts/5

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Unique, user friendly and good looking products, highly recommend

Unique products that are harder to find in EU, the clear plastic stakes, pot extensions and moss poles are my favourite. Poles are easy to assemble and dissasemble if you need to upgrade to a thicker one. The attention to detail on these products is also next level, the perfect fit and non-intrusive logo placement need to be mentioned.
Also, they stock tree fern fiber, yay!

25 April 2025
Unprompted review

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