Plant Circle Reviews 

142
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Increadibly kind and quick customer service. Very fast shipping and cheap prices for high quality and healthy plants:) will definetely order again

Company replied

Rated 5 out of 5 stars

I’m extremely happy with my order from Plant Circle. I ordered several plants, including Pilea ‘Moonvalley’, Hypoestes Pink, Ceropegia Woodii Variegata, String of Pearls, and some air plants. Deliv... See more

Company replied

Rated 1 out of 5 stars

Just got my order today and the plan was so destroyed an a Aeschynsnthus pink polka several branches are broken leaves rotten or withered just not okay when you pay over 60 euros. Wish I could put up... See more

Company replied

Rated 5 out of 5 stars

I didn't receive tracking number for my order so I contacted customer service. The reply was very fast and provided the ID I needed. The order arrived within the time frame stated for my region. Whe... See more

Company replied

Company details

  1. Plant Nursery
  2. also in
  3. Interior Plant Service

Written by the company

At Plant Circle, we specialize in sourcing and offering unique, rare, and high-quality houseplants to plant enthusiasts across Europe. As a small, queer-owned business based in Berlin, we’re committed to building a diverse, welcoming community for plant lovers. Each plant in our collection is hand-selected for its beauty and health, ensuring our customers receive only the best. Our passion for plants drives us to provide exceptional service and expert care advice, whether you’re just starting your plant journey or are a seasoned collector. From vibrant, exotic species to hard-to-find rarities, Plant Circle is here to help you grow a thriving indoor garden with confidence. Join us on this green adventure and experience the difference of a dedicated, plant-loving community.


Contact info

4.1

Great

TrustScore 4 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(142)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best plant shop expierence!

Beautiful, healthy plants that were shipped surprisinglt fast in Berlin. Great and easy communication too! I’d do it again.

22 April 2025
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thanks so much for the kind feedback!

Rated 5 out of 5 stars

Top Notch Plants!

Really great plants (they’re thriving in their new home). The shipping was fast and everything arrived in perfect condition. I had some questions before ordering and the customer support was super helpful. I would definitely buy from them again.

2 May 2025
Unprompted review
Plant Circle logo

Reply from Plant Circle

Hey Sean, thanks so much for the feedback! Sounds like these plants are in good care :)

Rated 1 out of 5 stars

I bought a Monstera burle marx flame

I bought a Monstera burle marx flame. Before purchasing, I contacted customer service to request a photo of the plant. However, they told me that the plant photos were already available on their website.

When I received the plant, it was clearly much smaller than in the photos, and the Monstera hadn’t even developed fenestrations. In the product description, they stated that the height was 50 cm, but the one I received was not even 40 cm.

I tried contacting customer service yesterday, but I haven’t received a solution from them.

If you want to buy plants, I recommend purchasing from PLNTS or private sellers. They usually provide real photos of the plants, so you can be sure of what you’re actually getting.

2 April 2025
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.

We want to clarify that we responded to your customer service message immediately upon receiving it and continued to update you throughout the resolution process. While we initially offered to send a replacement plant, we ultimately agreed together on a partial refund.

We understand the importance of transparency, and while we use representative photos for consistency, we always welcome feedback on how we can improve. We've already updated the product description for this plant to make sure to be as clear as possible with our customers as we understand even with the natural variation of plants you want to be as sure as possible you get what you're looking for. :)

Rated 5 out of 5 stars

Great shopping experience!

Very intuitive and user friendly shopping experience. I found it very easy to select the type of plants and pots needed. The shipping boxes are also very smartly designed to protect the plants. And their customer service was fast and attentive.

14 January 2025
Plant Circle logo

Reply from Plant Circle

Thanks for your kind feedback - glad you enjoyed shopping with us, and we hope to have you back as a customer again soon :).

Rated 5 out of 5 stars

High quality plants, no pests!

Absolutely thrilled with my purchase! I ordered three different plants, and each one is stunning. I already have quite a few plants, so I can confidently say that these are of excellent quality. I was sick and couldn’t go to my usual plant shop, so I decided to try ordering online to cheer myself up—and I’m so glad I did! The website looked very professional, which gave me confidence in the shop, and they absolutely delivered. I was especially happy to see that the plants arrived healthy and free of any pests that could potentially harm my other plants. The soil they came in is clearly high quality, and the packaging was excellent, keeping everything secure during transit. It’s been a few weeks now, and they’re growing beautifully. I couldn’t be happier and will definitely be ordering more in the future!

2 January 2025
Unprompted review
Plant Circle logo

Reply from Plant Circle

Vitek,

Thanks so much for sharing this lovely feedback. We're so happy you've chosen to grow your indoor jungle with us and look forward to having you back again as part of the Plant Circle community!

Rated 5 out of 5 stars

Great experience

Great, responsive customer service, reliable delivery and high quality plants! Will order again!

28 November 2024
Plant Circle logo

Reply from Plant Circle

Thanks, Max! We appreciate you taking the time to provide feedback and hope to have you as a Plant Circle customer again!

Rated 5 out of 5 stars

Thanks so much for all you sent to me…

Thanks so much for all you sent to me they are beautiful

10 December 2024
Plant Circle logo

Reply from Plant Circle

Hey Charmaine,

Thank you so much for taking the time to review your individual plants and share this kind feedback. We hope to have you as a customer again someday! :)

Rated 5 out of 5 stars

Great experience

The folks who helped me were great! Very well informed, attentive and willing to help and give tips.
I also got my plants fast and in great shape.
I can only recommend!

6 October 2024
Plant Circle logo

Reply from Plant Circle

Thanks so much for your kind words and being a Plant Circle customer, Juan-David!

Rated 5 out of 5 stars

Impressed with my experience

I was so impressed with my experience with Plant Circle from start to finish, I'll be ordering from them again! I ordered 1 XL ficus and 2 smaller plants and 2 months later they're thriving. The shipping was much faster than I expected (a couple days) and the packaging was careful and eco-friendly. I also found the care instructions on their website useful and found them responsive when I had a question on placement of a plant.

10 September 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Hi Leah,

Thanks so much for the kind feedback! We loved to see how you styled the plants in your Parisian flat, and look forward to having you as a customer and fellow Plant Lover for years to come!

Rated 5 out of 5 stars

Strongly recommend

My plants were delivered quickly and in perfect state. I also purchased a couple vases which look beautiful in my house now. Couldn't recommend it more, will be purchasing again.

4 November 2024
Plant Circle logo

Reply from Plant Circle

Hi Lucca,

Thank you so much for taking the time to provide feedback on your experience with Plant Circle!

Rated 5 out of 5 stars

Really amazing

Really amazing customer support, packaging and the plants arrived in great condition. Will order again for sure!

28 October 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thank you Silvia for this lovely feedback and being a Plant Circle customer!

Rated 5 out of 5 stars

Excellent experience

Had a great experience ordering a plant for a friend through Plant Circle. I live in America but ordered a gift for a friend in Berlin. Process was seamless and shipping was quick. My friend received a gorgeous plant (even prettier than the picture!) in excellent condition. Would recommend!!

22 October 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thanks so much for the positive feedback, and for sharing the gift of green with your friend in Berlin! :)

Rated 5 out of 5 stars

Great customer care

Had a really nice email communication with them, first about my delivered plant issues that were nicely resolved, and then they took the time to answer my many questions about plant care. Much appreciated!

8 October 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thanks so much Lelde, it is a pleasure to have you as a customer!

Rated 5 out of 5 stars

Beautiful and healthy plants

I was at the plant circle pop-up event in Berlin. The plants and the vases they’re selling are beautiful, and the owners, Cal and Bode, were very helpful and prepared. Keep up the good work 💪

6 October 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Thanks so much for the lovely feedback!

Rated 2 out of 5 stars

Not happy.

1) Very long shipping time. Ordered from PLNTS.com the same day and that order arrived a week earlier.

2) The pilea was planted carelessly, a leaf was literally stuck under the plug when it was planted in a bigger pot. I tried to get it out but it's really stuck in there.

3) The string-of-pearls (both) had no balls left, and the bigger plants *all* had damaged leaves.

4) The smaller plugs (except the two string-of-pearls) were packaged well and in good condition.

Assessment: I'd expect the plants to be a bit banged up due to shipping but this was pretty bad. A lot worse than any other plant order I've ever made. I believe all except the two string-of-pearls will make it however. Still, will be choosing PLNTS.com from now on, unfortunately.

29 August 2024
Plant Circle logo

Reply from Plant Circle

Hi Erika! Thanks for your order and for this feedback. We take your experience very seriously and hope we can make this right as all of our orders are guaranteed for delivery quality. We tried to reach out to you twice by email but haven't heard back. We hope to hear from you soon!

Rated 5 out of 5 stars

Plants in perfect condition

Plants in perfect condition . Shipping take a bit long but worth the time

31 July 2024
Plant Circle logo

Reply from Plant Circle

Thanks so much for taking the time to review us! Your feedback is genuinely appreciated and we hope to have you back as a customer again! :)

Rated 1 out of 5 stars

as bad as it can get

I recently ordered plants from this shop, and I'm extremely disappointed with their service. They shipped my plants during the winter without a heat pack, and as expected, they arrived completely frozen. I had to throw all of them away. I reached out via email to address the issue, but I never received a response. It's clear that this shop only cares about profit, not the well-being of the plants. I will never purchase from them again.

6 January 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Hi David! I see that you placed your order back in January and just now provided this feedback in July. I do not see any outreach in our customer history, it seems like something got lost! I am so sorry to hear about your experience and it sounds like we did not make it right. You can reach out to us at support@plantcircle.com to get this sorted so we can earn back your trust.

Rated 1 out of 5 stars

Not recommanded

In summary, I would not recommend buying any plants from this shop.

> First of all, the baby plant I brought are delivered in a state without much growth points, so the plants will stay with the two leaves and you do not get much out of it.
> Secondly, the monkey leaf plant I bought is not in a good condition. The leaves turn yellow after few days and quite some leaves get damaged from the poor packaging.
> The packaging is poor. They did use special box to protect the plant but they put the heavy pack of soil I bought together with the plant, which damaged the monkey leaf plant.
> The delivery took ages, in fact it took me almost a month to get my delivery, with two following up emails in between.

I have been doing purchases from other online shops and I got much more positive experience with the plants.

8 April 2024
Plant Circle logo

Reply from Plant Circle

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issues you experienced with your order from April.

We understand how disappointing it is to receive a plant in less-than-perfect condition. While we did offer a refund for the baby plant, we want to ensure that all aspects of your experience are positive. If there’s anything more we can do to make it right, please don’t hesitate to reach out to us at support@plantcircle.com.

Regarding the packaging and delivery delays, we truly apologize for the inconvenience. We’ve taken your feedback seriously and have since restructured our logistics process to improve both the speed and care of our deliveries.

We appreciate your support and hope we can have the opportunity to serve you better in the future.

Rated 3 out of 5 stars

Should think about delivery times

My order was in March, so it’s quite interesting that only now, in June, I received an email that my order has been completed.
I ordered 3 plants and a 72h heatpack. Only one plant was not affected by the cold (it’s alive, the other is barely alive and the third died). I would say it’s really irresponsible to ship out plants right before the weekend, when delivery services are not working. Of course that 72h heatpack is no use in situation like that!

13 June 2024
Plant Circle logo

Reply from Plant Circle

We are very sorry to hear about the issues you experienced with your order in March. We understand your frustration and regret that we were not informed about these problems earlier, as it prevented us from addressing them promptly.

For future reference, if you encounter any issues with your order, please email us with details and pictures as soon as possible. This allows us to assess the situation and provide an appropriate resolution quickly.

Regarding your concerns about shipping and the 72h heatpack, we appreciate your feedback and will review our shipping practices to avoid similar issues in the future.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Best,
Monika

Rated 4 out of 5 stars

Huge plants

I didn't get email with the tracking code first, but when I sent email and asked about the delivery, I got quick response an hour later and got the code. Plants arrived in good shape to Finland and they were huge, much bigger than I expected!

6 May 2024
Unprompted review
Plant Circle logo

Reply from Plant Circle

Hey,

Thank you for your feedback! We're glad to hear that your plants arrived in good shape and exceeded your expectations.

Regarding the tracking number, our system is designed to send these automatically directly from the postal service. However, it’s possible that these emails can sometimes end up in your spam folder or be blocked by your mailbox settings. We apologize for any inconvenience this may have caused.

We're always happy to assist and provide tracking information via email whenever needed. Thank you for your understanding and for choosing us for your plant needs.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look