I ordered several grow bags for plants as a present for my parents and sent them directly to them. The parcels delivery was good, they were happy with the grow bags. I'm expecting to receive pictures... See more
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I ordered rainpoint devices, which were delivered timely and appropriately. But the most i like about this shop is the after sales service! Guido is very responsive to questions and helps reflectin... See more
Company replied
Ordered and paid on July 3rd, the item never came to my hands (sent and returned without explanation), when I asked the reason, they said I should wait the SAME item to return so they could send it a... See more
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I bought small purchase (20 euro) for my plants. Had several additional questions and received more than good answers, helpfull, free of charge, fast, correct!
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Company details
Written by the company
Learn the green language Heb je een passie voor planten en tuinen? Of je nu groene vingers hebt of net begint, je bent hier op de juiste plek! Ontdek een breed scala aan producten die speciaal ontworpen zijn om je tuinervaring te verbeteren. Van meters om voedingsstoffen te meten tot pH-testers, bodemvochtmeters, lichtintensiteitsmeters, temperatuursensoren, irrigatiesystemen, groeilampen, kweekzakken en nog veel meer – wij hebben alles wat jij nodig hebt. Blader door onze uitgebreide webshop om de perfecte oplossing te vinden voor jouw plantverzorging. Houd planten in topconditie met producten van topkwaliteit. Jouw planten verdienen het beste!
Contact info
Chemin des Noches, 24390, Hautefort, France
- sales@plantcaretools.com
- plantcaretools.com
4.4
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thank you for the quick delivery
14 September 2025
Reply from plantcaretools.com
Hartelijk dank voor de review ! Groeten, Guido
Unprofessional Behavior
Ordered and paid on July 3rd, the item never came to my hands (sent and returned without explanation), when I asked the reason, they said I should wait the SAME item to return so they could send it again (instead of sending me a new one), nothing happened even though I communicated a lot of times (always with my initiation!!), now after 2,5 months they don't even answer!
3 July 2025
Reply from plantcaretools.com
Hi Alexia,
I arranged the refund of your order today and attached the credit note.
It will take a couple of days before you will receive the money back.
I understand your frustration and I apologize for the fact it took so long.
But please understand also my position. I never received the meter back and getting it back is the only evidence for me that the customer didn’t receive it and doesn't try to fool me.
Sometimes customers try to trick me by saying they never received the meter (but in reality they did receive it) AND they try to get their money back by saying they never received it. I am not accusing you, but I just don’t know (and don’t have any proof) until I receive the meter back.
Anyway, the meter seems to be lost on it's way back to me, and indeed it takes too much time now to wait any longer.
Please let me know the moment you receive your money back.
Thank you in advance and best regards,
Guido
Great guy to work with
Great guy to work with, decent advice before and after the purchase. Small hickups with the order are taken care of quickly.
8 September 2025
Reply from plantcaretools.com
Thank you for your review Dirk, much appreciated ! Kind regards, Guido
Plantcare tools
Very fast the products in my house
Its always difficult how Many water you should give
To your plants but now it is easy
5 September 2025
Reply from plantcaretools.com
Thank you for your review Dimitri ! Kind regards, Guido
Fast delivery and good communication!
Very good and helpfull communication and explanation about the producs. Well packed and a fast delivery. Sharp prices!
13 August 2025
Reply from plantcaretools.com
Thank you for your review, much appreciated ! Kind regards, Guido
The meter was defect and The cost for…
The meter was defect and The cost for sendng back 20 euro!
6 July 2025
Reply from plantcaretools.com
Goedemiddag Harry,
Jammer dat je meteen een slechte review hebt gegeven en me niet eerst hebt benaderd dat de meter defect is. Onze standaardprocedure is dan dat ik je eerst een gratis retourlabel stuur. Ik kijk dan na ontvangst of ik de meter kan repareren, zo niet dan stuur ik een nieuwe op.
Ik wil je graag tot een tevreden klant maken, dus ik zal de verzendkosten van € 20,- vergoeden.
Kan je me aangeven wat het exacte bedrag was?
Zodra ik de meter heb ontvangen kom ik er bij je op terug.
Mijn excuses voor het ongemak en met een hartelijke groet,
Guido
Reply from plantcaretools.com
Thank you for your review. Kind regards, Guido
Device did not work
5 May 2025
Reply from plantcaretools.com
Hello Mr. Becker, you confronted us with a Trustpilot 1 star review without sending any complaint directly to us. I would like to have the opportunity to make you a happy customer and if I don't succeed, of course we will reimburse your order. I gave you already a discount of 25% and I sent you a new device. Please let me know your findings at your earliest convenience. Thank you in advance and best regards, Guido.
excellent advise by Guido
excellent advise of sales (Guido) taking time advising and thinking with me.
excellent selection of soil measuring instruments, simple to use, robustly made (TR-6D).
11 April 2025
Unprompted review
They propose quite an accurate product…
They propose quite an accurate product with a very competitive price allowing you to progress in your gardening as a professional or a passionate.
27 March 2025
Great moisture sensor
The moisture sensor is great. It would be nice if the radio protocol was openly documented, to make an alarm function - but I'm happy with it as it is!
30 March 2025
Reply from plantcaretools.com
Hello Simon, I agree this function would be added value. I suggested the manufacturer to add it when there will be a new version. Kind regards, Guido
here you can shopping.....
im from germany ,
fast delivery an good quality ...thanks
lemme
23 February 2025
Reply from plantcaretools.com
Thank you for your review, much appreciated ! Kind regards, Guido
What a support...
What I liked most is the good support in choosing what is most suitable for you. I bought an all-in-one soil tester and am very happy with it. His support after the purchase was as good as his support before. This is what you seldom see...
Shipping, product quality all well and fast.
28 November 2024
Unprompted review
Reply from plantcaretools.com
Bedankt voor de review Hein! Met een hartelijke groet, Guido
A mixup with my purchase
A mixup with my purchase was resolved promptly and professionally. Thank you
16 September 2024
Reply from plantcaretools.com
Thank you for your review Brian, much appreciated! Kind regards, Guido
quick,personal and helpful reply when…
quick,personal and helpful reply when package was delayed.
8 October 2024
Reply from plantcaretools.com
Hello Inga, thank you for your review ! Kind regards, Guido
My name is abdhakim and I bought…
My name is abdhakim and I bought testers from guido was good person on this website that was good and nice treatment and kind . Soo thank you guido and all web site group .
I'm happy this is a best web site .
8 October 2024
Unprompted review
Reply from plantcaretools.com
Hello Abdhakim, thank you for your review ! Kind regards, Guido
Good aftersales
I ordered rainpoint devices, which were delivered timely and appropriately. But the most i like about this shop is the after sales service!
Guido is very responsive to questions and helps reflecting on any problems with products sold. I had a few challenges with the devices and after a year or so one did not work anymore. Probably a water leak inside, which would be a rare case. After his questions and investigation i received a replacement device for free. And he did his best to get it to me timely before my leave (otherwise i would have a dry garden...)
23 July 2024
Unprompted review
Reply from plantcaretools.com
Thank you for your review Alco, much appreciated ! Kind regards, Guido
Fast reply
Contacted for more information and received very fast reply. Product arrived exactly as advertised.
5 August 2024
Reply from plantcaretools.com
Thanks a lot for your review! Kind regards, Guido
Reply from plantcaretools.com
Thank you for the positive review! Best regards. Guido
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