Planet Rentalcars Reviews 

Perfect service! Quick check in, quick drop off!

Turnt up to Barcelona, rental place was drivellia, easy service, had car and on my way within 5 minutes.
Staff super friendly, car In good condition. Drop off just as quick and easy

Pick up was a bit slow but it was the early hours of the morning. Car was clean. Return was quick and shuttle bus pick up and drop off very good. Price was excellent.

No issues
Smooth collection & return
Great value

Good quality and nearly new car. P5008.

Easy to book, good price, easy instruction to collect and drop off.

Very easy transaction. The service that we received from Viaggiare, Tirana airport was very good. Booking was very simple and staff were friendly and helpful. Great way to explore Albania.

Friendly and efficient service. Tangerine, the office in Madeira, are the best we have ever used.

no issues other than a different car given by supplier than booked

Every aspect the car rental company handled was fast, friendly, clear and pleasant. I had a wait at pick up of car due to some unreasonable customers in front of me who really tested the patience of the staff, once this initial hurdle was cleared everything else was fab! Quick but thorough handover, no pressure sales of any additional insurances, the car was an upgrade, clean, nearly new and in great condition. Return of car was quick and so was the transfer both ways from and to Airport. Stuff was very friendly and without a doubt I would rent with them again.

Really convenient, easy experience. No hard sells on additional products, very pleasant staff.

Easy clear booking and pricing. Booked insurance through your service. Gave me the cover I needed. Rental company still tried to get more from me though

Easy navigation with prompt service at counter

Excellent location from airport new model cars with cold air con good friendly service sensible priced would defiantly recommend

Great service from start to finish

Excellent service. Fast and friendly

Complete extortion! Double-charged for insurance and hit with fake fuel penalties! ❌🤬
Avoid Keddy and Europcar at all costs! They are the exact same scam company operating under different names. I booked a car online through a rental search platform (Planet) and paid extra to purchase FULL INSURANCE upfront. When I arrived at the counter, the staff flat out lied to me. They claimed my full insurance "doesn't count" and means nothing to them. They basically blackmailed me into buying another, ridiculously expensive insurance policy on the spot, threatening that I wouldn't get the car otherwise. Absolute robbery!
To make matters worse, the scam continued after I returned the vehicle. Even though I brought the car back completely full, in the final return report they maliciously slapped me with a massive extra penalty for fuel! They just invent fake charges to drain your credit card after you leave.
Customer service completely ignores you once they have your money. Keddy is just a front for Europcar's shameful, dishonest operation. Stay far away if you don't want your money stolen! Rating: -10/5. ⚠️🤮

We had a terrible experience.
I booked a car well in advance to collect from Zagreb Airport in Croatia. Our flight was delayed by approximately an hour and a half, and my wife and I eventually arrived at the airport at around 10:30pm.
The company was nowhere to be found. After searching for them, trying to call and asking airport staff, we discovered that, unlike most car rental companies, they are not actually based at the airport. They were supposed to come and collect us from the airport and take us to the car collection location.
Unfortunately, they simply did not turn up because our flight had been delayed. We were left stranded at the airport with no update, no email and no apology. Despite having our flight number, they made no attempt to accommodate the delay or contact us.
We were told afterwards that we should have called them to let them know about the delay. This is completely unreasonable we were on the plane and obviously unable to call while in the air. They had our flight details and could have monitored the flight status.
As a result, we had to pay for a hotel for the night, a taxi and another car rental the following morning. What should have been a straightforward car rental ended up costing us a significant amount of additional money and caused a great deal of stress and inconvenience.
Even more frustratingly, the company has refused to provide a full refund. They have offered to refund only a small amount as a “goodwill gesture”, despite the fact that they did not provide the service we had paid for.

In my opinion, this is completely unacceptable and unreasonable. We paid for a service that was not provided, and their failure to accommodate a flight delay resulted in considerable additional costs for us.

I would absolutely not use this company again and would strongly advise others to think twice before booking with them. Very poor communication, very poor customer service and an extremely disappointing experience.
Even more frustratingly, the company has refused to provide a full refund. They have offered to refund only a small amount as a “goodwill gesture”, despite the fact that they did not provide the service we had paid for.
In my opinion, this is completely unacceptable and unreasonable. We paid for a service that was not provided, and their failure to accommodate a flight delay resulted in considerable additional costs for us.
I would absolutely not use this company again and would strongly advise others to think twice before booking with them. Very poor communication, very poor customer service and an extremely disappointing experience.

I am extremely unhappy with the service we received from this company.
My husband made the booking, and although we provided our flight
number, our flight was delayed and the company chose not to wait for
us. They were supposed to collect us from the airport and take us to
the location where we were due to collect our hire car, but this never
happened.
We were left stranded at the airport at 10:30pm without a car and with
no assistance. We tried calling the company numerous times, but
unfortunately, we were unable to get through to anyone.
As a result, we had no choice but to book a hotel room, pay for a
taxi, and arrange another car hire company for the following morning.
This resulted in significant additional and unexpected costs, as well
as a great deal of stress and inconvenience.
What made the situation even more disappointing was that the company
refused to provide a refund, stating that we should have arrived on
time. This was despite the fact that they had our flight number and
were aware of the scheduled arrival. Flights can be delayed, and we
expected the company to take this into consideration or at least
provide some form of assistance when we arrived.
Based on our experience, I would not use this company again and would
definitely not recommend them to others. Very disappointing service
and extremely poor customer support.