Planet Puff | Online UK Based Vape Store Reviews 15

Reply from Planet Puff | Online UK Based Vape Store

Jan 31, 2024

Thank you so much for sharing your fantastic experience with us at Planet Puff! We're thrilled to hear that despite a slight delay in shipping, you ultimately received your order, and we're especially delighted that you received a complimentary vape on one occasion.

We appreciate your understanding regarding the delivery time, and we're committed to continuously improving our services. Your satisfaction is our priority, and we're grateful for your support.

If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.

Warm regards,
Planet Puff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Jan 29, 2024

Dear Jack,

Thank you so much for taking the time to share your positive experience with Planet Puff! We are thrilled to hear that you had a 5-star experience with our products and services.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again.

Best regards,

Finlay
Planet Puff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Jan 29, 2024

Hello Ebony,

We sincerely apologise for the inconvenience you experienced with your vape purchase at PlanetPuff. Our goal is to provide high-quality products and excellent customer service, and we are genuinely sorry that we fell short in this instance.

We would like to make things right for you. Please reach out to our customer support team at info@planetpuff.co.uk so that we can assist you in resolving the issue with your vape and ensure you have a satisfying experience with our products.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to address and rectify the situation.

Best regards,

Finlay
Planet Puff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Jan 29, 2024

Dear Caio,

We sincerely apologise for the delay in your order delivery and the oversight regarding your free vape. We understand the importance of receiving your items promptly and are truly sorry for any inconvenience caused.

To make things right, we will expedite the resolution of your concerns. Please contact our customer support team at info@planetpuff.co.uk with your order details, and we will ensure that your free vape is sent out immediately. Additionally, we'll investigate the delay in the delivery and take appropriate measures to prevent such instances in the future.

Your satisfaction is our priority, and we appreciate your understanding as we work to address these issues promptly.

Best regards,

Finlay
Planet Puff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Feb 6, 2024

Thank you for your glowing review of the Lost Mary BM3500 from PlanetPuff! We're thrilled to hear that it exceeded your expectations and has become your go-to choice for a satisfying vaping experience.

We take pride in offering high-quality products at affordable prices, and we're delighted that the affordability of the Lost Mary BM3500 caught your eye. It's fantastic to hear that you've been enjoying the rich flavor and the convenience of not needing refills or charging. The smooth draw and impressive 3500 puffs truly make it a standout choice for on-the-go vaping.

Your recommendation means a lot to us, and we're grateful for your support.

Kind Regards.
PlanetPuff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Feb 6, 2024

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our service and that your item was delivered promptly without any issues.

At PlanetPuff, customer satisfaction is our top priority, and we're delighted to know that we met your expectations. We look forward to serving you again in the future and providing you with the same level of excellent service.

If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to ensure you continue to have a seamless and enjoyable shopping experience with us.

Warm regards,
PlanetPuff Customer Support

Reply from Planet Puff | Online UK Based Vape Store

Nov 1, 2023

We apologize for the inconvenience you experienced with your order cancellation. We understand your frustration, and we're sorry that we couldn't fulfill your request in time. Unfortunately, at the time of your cancellation request, your order had already been dispatched.

We'll review our cancellation process to see if there are any improvements we can make to prevent similar situations in the future.

If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out to our customer support team. We value your feedback, and it helps us improve our service.

Thank you for your understanding and for choosing our company.

Reply from Planet Puff | Online UK Based Vape Store

Oct 19, 2023

Thank you for your feedback! We appreciate your business and are actively exploring options to make our international shipping more cost-effective. Your input is valuable in our ongoing efforts to provide the best service. If you have any more suggestions or questions, please feel free to share them with us.

Thanks!

Reply from Planet Puff | Online UK Based Vape Store

Oct 12, 2023

Dear Caleb,

Thank you for your order and feedback. We're sorry to hear your delivery took longer than expected. Your order was dispatched promptly, but Royal Mail doesn't operate on Sundays, which led to the Monday delivery. We're working to enhance our delivery options. Your patience is appreciated.

Best regards,
Customer Support, Planet Puff

Reply from Planet Puff | Online UK Based Vape Store

Oct 12, 2023

Hi Hanna!

We greatly appreciate your positive review! . Your comments on the exceptional flavour, vapour production, and battery life are valued. We are pleased to have met your expectations, and if you have any further questions or feedback, please don't hesitate to reach out. Thank you for your support.

Hope to see you again!

Sincerely,
Customer Support, Planet Puff

Reply from Planet Puff | Online UK Based Vape Store

Oct 12, 2023

Hi Tasha,

Thank you for your kind words and recommendation. We're delighted to hear that you had a great experience with our service, quick delivery, and the assortment of flavors we offer. Your support means a lot to us. If you have any more feedback or need assistance in the future, please feel free to reach out. Hope to see you again!

Kind regards,
Customer Support, Planet Puff

Reply from Planet Puff | Online UK Based Vape Store

Aug 16, 2023

Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had an absolutely brilliant experience and found exactly what you were looking for in our selection. Your satisfaction is our ultimate goal, and we're delighted to know that we could meet your expectations.

We greatly appreciate your kind words and are glad to hear that you found our products to be 100% authentic. Providing genuine and high-quality items is of the utmost importance to us, and it's fantastic to hear that our efforts are being recognised.

Once again, thank you for choosing us for your vaping needs. We're truly grateful for your support and are here to assist you anytime you need. Feel free to reach out if you have any questions or require further assistance.

Looking forward to serving you again in the future!

Reply from Planet Puff | Online UK Based Vape Store

Jul 14, 2023

Dear abdennour,

We are genuinely sorry to hear about the inconvenience you experienced with your recent order from PlanetPuff. We apologise for the delay in delivering your items and any frustration this has caused you.

Please be assured that we take our customers' satisfaction seriously, and we are actively looking into the matter to understand what went wrong with your delivery. We understand how important it is to receive your purchase promptly, and we sincerely apologise for falling short of your expectations.

We have reached out to Royal Mail to inquire about the status of your package and are working closely with them to resolve this issue as soon as possible. We understand that it is frustrating to wait for your order without any updates, and we genuinely appreciate your patience during this time.

In an effort to make things right, we have issued you a full refund. Additionally, we will expedite the shipping of your items to ensure that they reach you promptly once the delivery issue is resolved.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding and support. We value you as a customer, and we are committed to rectifying this situation and providing you with the exceptional service that you deserve.

If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with PlanetPuff is a positive one.

Best regards,
Finlay
PlanetPuff Customer Service Team

Reply from Planet Puff | Online UK Based Vape Store

Jul 14, 2023

Dear Ian,

Thank you for your feedback and for your kind words about the Crystal Pro Max devices you purchased from us. We truly appreciate your support and are glad to hear that you are satisfied with the product.

Regarding the issue you experienced with the postage fee, we sincerely apologise for any inconvenience caused. We understand that it may seem frustrating to be charged an additional £3.50 for postage when you expected free shipping.

We want to assure you that this was an unfortunate shipping error, and it was not our intention to charge you for postage. We take responsibility for this mistake, and we deeply apologise for any confusion or frustration it may have caused.

Upon learning about the situation, we promptly reimbursed you for the full amount you were charged for postage. It is important to us to rectify any errors and provide our customers with a positive experience, and we appreciate your understanding and patience throughout the resolution process.

Again, we apologise for any inconvenience caused, and we value your feedback as it helps us improve our services. We hope that this experience does not deter you from considering us for future purchases, as we are committed to providing excellent products and customer service.

If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to our customer service team. We are here to ensure your satisfaction.

Thank you for your support and understanding.

Best regards,
Finlay
PlanetPuff Customer Service Team