I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
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Planet of the Vapes company has the…
Planet of the Vapes company has the worst customer service. It's so hard to speak to a live person. My impression is that they prioritize money over people. I'm having a hard time using my gift card.
25 May 2026
Unprompted review
Reply from Planet of the Vapes
Hi Selma,
Wishing you a wonderful day! My name is Miguel, and I am part of the Planet of the Vapes team. We want to start by saying thank you so much for taking the time to share this with us, and we are truly sorry that this has been your experience. This is absolutely not the impression we ever want to leave anyone with, and we take feedback like yours very seriously, Selma.
We hear you completely, and we want you to know that people will always come before anything else here at Planet of the Vapes. The fact that you have felt unheard and unsupported is something we own fully, and we are genuinely sorry that this has occurred.
We have already gone ahead and requested your contact information directly through Trustpilot so that we can get you connected with a real human right away and make sure your gift card situation gets fully resolved. We are not going to let you navigate this alone, Selma. Once we receive your information, we will send you an email immediately and give this the personal attention it deserves!
We genuinely look forward to connecting with you very soon and turning this experience around for you completely!
Looking forward to assisting you,
Miguel
Super fast shipping and a great product
4 May 2026
Solid company to order from
Solid company to order from. Never had any issues. Everything received from them has been great.
4 May 2026
Great products and service
Great products and service. Website and YouTube videos describing products are top notch.
4 May 2026
Fast
Fast, easy ordering. I got some replacement screens. Items arrived on time and were a perfect fit.
4 May 2026
Good product
Good product, just not the item I was looking for. I wanted a vape that I could smoke tobacco with.
3 May 2026
Great products and service
I got the lobo with the enthusiast bundle and I absolutely love it. POTV has got a great selection of products and customer service was top notch. Would definitely order from them again
4 May 2026
Try it- especially if you are or were an athlete.
I grow some of the best weed people have ever set upon the edge of their lips.
With a Venty- the taste is garden harvest fresh. People can taste the difference of my organic weed vs… the rest. It is like flying 1st class vs riding a lame mule.
And more importantly, the damage to your lungs is SO MUCH LESS with a non-combustion delivery system.
24 April 2026
Unprompted review
Ease of ordering
Ease of ordering. Quick answers from customer service. Overall great service.
3 May 2026
Slight problem with shipping but…
Slight problem with shipping but customer service was very quick with their response and fixed the issue.
3 May 2026
Top-notch everything!
Excellent product quality, fast shipping, and super customer service. Top notch company right here.
3 May 2026
Your vape for scooping is by far the…
Your vape for scooping is by far the best in the industry for vaping dry herbs.
3 May 2026
TOOK A BIT LONGER THEN I EXPECTED TO…
TOOK A BIT LONGER THEN I EXPECTED TO ARRIVE.
EXCELLENT VAPE, BUT IT TURNS OFF EVERY MINUTE OR TWO AND I HAVE TO RESTART IT
3 May 2026
I bought a POTV ONE last December but…
I bought a POTV ONE last December but potv cease to sell them and also all the accessories that goes with it. Since it is a POTV product i cannot buy parts from another vape shop. I will never buy another exclusive product from POTV since it can disappear from the shelves at any moment!
2 May 2026
Reply from Planet of the Vapes
Hi Normand,
Hope you are having a great day! My name is Miguel, and I am part of the Planet of the Vapes team. First, thank you so much for taking the time to share this with us, as your feedback truly means the world to us.
We completely hear you, and we want you to know that this was never intentional on our end. We ran into some inventory challenges with the POTV ONE and its accessories that were out of our hands, but we are happy to share that this has since been taken care of, and we are working to ensure this does not impact our customers going forward.
We absolutely understand your frustration, Normand, and we never want any of our customers to feel left without support for a product they invested in. That is not who we are, and your loyalty means everything to us.
We are going to reach out to you directly via email very shortly to make sure you are fully taken care of. We genuinely look forward to turning this experience around for you!
Talk soon, Normand, take care!
Warm regards,
Miguel
Still haven’t received my order
Still haven’t received my order. It’s been a month already and tracks still in transit 🤦🏽♂️
27 April 2026
Reply from Planet of the Vapes
Hi Rick,
Wishing you a wonderful day! My name is Miguel, and I am part of the Planet of the Vapes team. We truly appreciate you taking the time to share your experience with us, and we are genuinely sorry that this has been your experience. A month with no movement on your order is absolutely not what we stand for, and we completely understand how frustrating and disappointing this must feel.
This is far from the experience we ever want to offer anyone, and we own that fully, Rick. You deserve so much better than this, and we are truly sorry this has occurred.
We have located your account and we will be reaching out to you directly via email very shortly to ensure this is fully taken care of for you.
Talk to you soon,
Miguel
good, better, best
Caring customer service with great products and super prices, what else is there?
31 March 2026
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