Not responding to any emails for months now for an update on my order - money wasted it seems... Originally ordered in April but now nothing still in October... Avoid.
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Amazing item, super cheap considering it's a band t shirt and it's an official one too. The delivery took a little while however it had to be ordered in so that was no problem. Fantastic value, would... See more
Company replied
Saw facebook advert for pre-order items on Merchoid which was as usual sold out so searched and found Planet Merch, was not a fancy plush website so worried it was not legit but is just a small busine... See more
Company replied
Can see why you went with "Planet" merch - as the customer service was out of this world! Fantastic company with quality products, my wife loved her Green Day T-shirt! Everything was great tho... See more
Company replied
Company details
- Collectibles Store
- Clothing Store
- Countertop Store
- Decoration and Interior Design Store
- Figurine Shop
- Home Goods Store
About Planet Merch
Written by the company
A World Of Merchandise At Your Fingertips
Massive collections from the biggest names in music, the best in gaming, amazing anime, breath-taking books, comic classics, film favourites and binge-worthy TV. Whatever your into we've got the merchandise to match and it doesn't just stop there...
With a whole array of masterpieces from gothic and magic inspired artists featuring Anne Stokes, Lisa Parker, James Ryman and many more. Find a selection of home décor items that will bring a creative edge to your home. With canvasses, throws, clocks, ornaments, lamps, wall plaques, snow globes, dream catchers and so much more, there's a solution for every décor dilemma. You can even get their artwork in a wide range of mediums for when you're out and about such as shopping bags, purses, journals and umbrellas.
Music
Elvis Presley? Billie Eilish? Metallica? Whoever you're listening to, listen to them with their officially licensed merchandise. With a huge selection of t-shirts, hoodies, baseball caps, wallets, bathrobes, wristbands, patches and more there's plenty of clothing and accessories to show off your love of music.
Looking to take your love that step further? There's plenty of choice to take you there. Find home décor items like busts, wall plaques, textile posters, fridge magnets and even Christmas tree decorations. As well as products with practical uses; bottle openers, tankards, turntable slipmats, hip flasks and shot glasses.
MERCH UP NOW Gaming
Level up your gaming experience with our collection of merchandise from some of the most recognisable names from the industry. Assassin's Creed? Pokémon? Super Mario? Whatever your playing, play them with their officially licensed merchandise. Featuring cushions, goblets, throws and tankards, there's even bookends (but we know they'll be used for game cases). Lights, backpacks, lunch boxes, drink bottles and alarm clocks to alert you to your next gaming marathon.
Whether it's on the tabletop, console or desktop, we've got the gaming merch for you.
MERCH UP NOW Anime, Books & Comics
Delve into the worlds of superheroes, the supernatural, and the super dimensional to find a whole treasure trove of merch that'll leave you wanting to take more than one piece.
Naruto backpacks for all the little ninjas out there and Demon Slayer stainless steel gift sets that'll have Inosuke roaring. There's Harry Potter and Lord of the Rings tankards and goblets to help keep you hydrated on your next book binge. Asterix merch to fight off the Romans, as well as some amazing DC busts capturing the glitz of Gotham and the macabre of Metropolis. All of this is just a drop in the East Blue so let us guide you through the Grand Line to find it all...
MERCH UP NOW Film & TV
Looking to grab a Gizmo? Making your way to the Upside Down? Or just looking to get your hands on something precious?
Hyperdrive some collectible pieces from Sci-Fi classics such as Star Wars and Terminator to your home in no time at all. Hide on the sofa from sharks and demogorgons with our selection of cushions or use our Disney range to cuddle up with the kids. Browse our Tim Burton collection to immerse yourself in the darker side of animation with merchandise from The Nightmare Before Christmas and Corpse Bride.
As for you TV junkies, Netflix nuts and HBO-heads we've got a wide range of merch from The Witcher, Game of Thrones, Peaky Blinders, Rick and Morty, Friends and many more.
MERCH UP NOWContact info
17 Fartherwell Avenue, ME19 6NH, West Malling, United Kingdom
- 01732 843413
- contact.us@planetmerch.com
- planetmerch.com
4.3
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Recommend
Excellent choice of items and good prices made even better with the Black Friday discount, confirmations and tracking updates by text which I found very convenient not searching through emails, my order came in good time even with the strikes and was beautifully packaged, each item was protected with bubble wrap and bare space filled for no movement. Top class professional shop 😊
6 December 2022
Unprompted review
Reply from Planet Merch
Thank you very much for your review. We're extremely happy to receive such a glowing one and to know that you order was well received and in a timely manner despite the strikes. Thanks again and we hope to have you shop with us again.
Reply from Planet Merch
Thank you for your review. We're very happy that the items have got to you with no issues. We hope to have your think of us again when you're shopping in the future.
Fab, great customer service and quick postage
Fab, quick delivery and really well packaged! There was an issue with one of my items not being in stock anymore but they contacted me and said they can send a similar one but worth more at no extra cost :)
11 November 2022
Reply from Planet Merch
Thank you so much for the review, Sophie. Again, please accept our apologies for not being able to get you the item you originally ordered. We're glad that found the replacement item and the way we dealt with the issue well enough to still warrant a 5-star review. We look forward to having you shop with us again soon and there shouldn't be any issues with stock next time 😁
Exactly what I was hoping for
Exactly what I was hoping for. Well made. Great detail.
15 November 2022
Reply from Planet Merch
Thank you so much for your review. We're very happy that our products met your expectations and hope that they'll be a favourite on your Christmas tree. We look forward to having you order with us again.
Excellent customer service would buy…
Excellent customer service would buy again item well packaged quick delivery great all round
11 November 2022
Reply from Planet Merch
Thank you again Stephen. It's great to have a repeat customer leave us such a positive review on both occasions. We're very happy that you find our customer service excellent and that you'd buy from us again. I'm sure it'll arrive as well packaged and just as quick as the times before. Thanks again, the review is very much appreciated.
Quality excellent
Quality excellent. Delivery could have been faster but not complaining. Easy to order.
1 November 2022
Reply from Planet Merch
We're pleased that you find the quality of the item you ordered excellent. In regard to the delivery, the particular item was part of our 'Available to Order' range, we have to order these in from our supplier hence the delay so apologies for that. We're happy that you found the website easy to use. Thank you very much for the review we really appreciate it.
I was searching for Xmas gifts online…
I was searching for Xmas gifts online came across planet merch. Great products reasonable prices I will definitely be buying from again . Highly recommend to everyone.
11 November 2022
Reply from Planet Merch
Thank you, Claire. We're glad that you chose us for your Christmas shopping. Very happy to hear that you'll be returning to us again and thank you for recommending us to others.
Reply from Planet Merch
Thank you very much for your review, Claire. We appreciate your feedback and are so happy that your delighted with your ornament and our delivery. We hope to have you order with us again soon.
Reply from Planet Merch
Thank you so much for your review, Michaela. We're so glad that you're happy with the quality of your item, price and service. We really appreciate that you've highly recommended us, we hope to have you order with us again soon.
Reply from Planet Merch
Thank you for your review. We're glad that you found our service good and you're happy with the item. We hope your keys are never misplaced again now that you have a Bat Key Hanger to keep them safe. Thanks again for your feedback, it's much appreciated, we hope to have you order with us again soon.
Fast delivery once item was in stock.
Fast delivery once item was in stock.. really happy with my purchase.. will definitely use this company again 👍
29 October 2022
Reply from Planet Merch
Thank you for the 5-star review. We're very glad that you're happy with your Three Wise Highland Cows. Have another thank you for saying that you'll use us again, we really appreciate it and look forward to your next order.
After comparing prices this company was…
After comparing prices this company was the cheapest on to go with.
I forgot to add my email address so emailed customer service for a turn around time and they were super helpful and efficient. My ornament arrived and it’s perfect.
29 October 2022
Unprompted review
Reply from Planet Merch
Thank you for your review. We're happy to know that we're the cheapest retailer and that you're pleased with your Gizmo in Fairy Lights ornament. We hope to have you order with us again in the future.
Love the choice of gifts on here
Love the choice of gifts on here, they are unique and there is so much choice. The company answered my email the same day to. Had to wait about 2-3 weeks for delivery for my item as they got it from another supplier was the only problem I had, as I wasn’t told this until I checked out.
20 August 2022
Reply from Planet Merch
Thank you so much for the review, we appreciate that you've taken the time to leave us one. We hope that your Anne Stokes snow globe is well received. Please accept our apologies for the delay in delivery of your order, the item was an 'Available to Order' item. We don't stock these items and order them from our supplier as and when to keep our overheads lower, so our prices can be as low as possible. We're currently making changes to our website to make this as obvious as possible to customers prior to ordering so there's no hidden surprises. We're happy that you found our service and products so good, we look forward to you ordering with us again soon.
Reply from Planet Merch
Thank you so much for your review. We're disappointed that we've not done enough to earn a 5-star review from you. We're glad that you're pleased with the products and our service though. We'd love to hear your feedback on where you think we could improve to earn a 5-star review from you.
Reply from Planet Merch
We really appreciate the 5-star review, thank you so much. We're very happy that you found the price, service and product this good. We look forward to having you order with us again soon.
Fantastic retailer
Great quality item, reasonably priced and delivered faster than expected. Couldn't have asked for more.
30 August 2022
Reply from Planet Merch
Thank you very much for the 5-star review Katherine. We're so sorry that you had to wait so long for the pre-order to arrive. Unfortunately, the supplier pushed the delivery date back several times and it was out of our control. We hope to have you order with us again soon and that your daughter is as happy as you are with her now complete collection of Sugar Skull Fairies.
Beautiful ornament worth waiting for
Beautiful ornament worth waiting for. We were kept informed of order information and delivery which was good. Thank you
28 September 2022
Reply from Planet Merch
Thank you for your 5-star review, it's very much appreciated. We're so sorry that you had to wait so long for your pre-order. Our supplier pushed back the release date several times that was unfortunately out of our control. We're happy that your daughter has finally managed to complete her collection of Sugar Skull Fairies.
Great customer service
Quick email response to a query, clear and accurate! Product was also high quality and well received!
14 October 2022
Reply from Planet Merch
Thank you for your order and your 5-star review. We're extremely happy that you're as pleased as you are with our customer service. Also, glad to know that the Metallica tankard was well received, we hope many beverages are enjoyed with it. 🍻 We hope to have you order with us again soon.
Absolutely amazing variety of products
Absolutely amazing variety of products, the quality is excellent.
I can't rate this company high enough.
17 October 2022
Reply from Planet Merch
We really appreciate your review, Clare. Thank you for all of your orders and we hope to have you order with us again soon. I'm not sure if there are actually any Harry Potter hanging ornaments that you don't have though, we can't wait to see them all on your tree.
Quick service great quality
13 October 2022
Reply from Planet Merch
Thank you, Natalie. Every 5-star review means a lot and is very appreciated. Absolutely love the email address 😂
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