Paid £5 via Paypal, the credit shows up on the website but when I phone, it says I have no credit. I emailed them and they fixed the problem: I had had an account before with the same number and their... See more
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See what reviewers are saying
Actually, very shortly after I posted the review below, a woman (Jessica I think she said her name was?) called me and sorted out my issue and I've been able to get through to Ireland with the 'fi... See more
We have received excellent service from Planet Telecom and would highly recommend them. Jonny, Jenny and the wider team are always friendly, helpful and quick to resolve any issues. As a small bu... See more
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... See more
Company details
Written by the company
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
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United Kingdom
- planet.uk
4.3
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Personal service that goes beyond...
We have been working with Alex and his team at Planet Numbers since February this year.
As a small and fast-growing business we have needed a lot of support and help in order to get on top of our phone system and procedures.
Alex and his team have been beyond helpful. They have been patient, responsive and on several occasions helped us fixed problems that we created. Their service is excellent and we'll be sticking with them for years. It's a huge contrast to our last suppliers who were the very opposite.
27 August 2018
Reply from Planet Telecom
Thank you very much for taking the time to post your supportive feedback, it really makes a big difference to us when we hear such positive words about our service :)
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Reply from Planet Telecom
Dear Andrew,
Thank you for leaving us this kind review. If there's anything futher we can help with, please don't hesitate to let us know.
Thanks again and best wishes,
Robin James, MD
Planet Numbers Ltd
Planet Numbers have been great.
Planet Numbers have been great.
If we have ever had any problems, Jordan from the provisioning team has been excellent with helping us.
9 May 2018
Reply from Planet Telecom
Hi Sara,
Thank you for your 5 star review of Planet Numbers - it makes me very proud of my team to see these kind words.
If there is anything else we can help with, please don't hesitate to let us know.
Kindest regards,
Robin James, MD
Planet Numbers Ltd
A shining example of how a business should be run.....
I have to say these guys are a pure pleasure to do business with, intelligent, resourceful individuals who waste no time in getting any issues identified and sorted. A real example of how business should be run...
Thanks so much....
19 January 2018
Unprompted review
Reply from Planet Telecom
Hi Andrew,
Thank you for such a wonderful review! I have passed on your kind words to the team who are feeling very pleased with this. It's always a lovely feeling to be praised, thanks again :)
Best wishes
Robin James, MD
Planet Numbers
What you're told isn't what you get - REVIEW UPDATED 17.11.17
I only started using Planet Numbers recently both privately and for my business and was assured, when I called them prior to starting to use Planet Numbers , that the existing rates for calls to South Africa and the USA wouldn't be changing in the near future, so I was extremely annoyed to discover today that the rate for calls to South Africa had been hiked from about 5p per minute to 18p per minute without any warning. Absolutely disgusting.
The other issue I have is that you are charged a 5p connection charge even if the call isn't answered and this can add up very quickly.
All in all, not a good experience.
UPDATE AS AT 17 NOVEMBER 2017
Thank you, Alex, for taking the time to repond to my comments and for your kind offer of some goodwill credit. That would be much appreciated.
As a small business, it's very important that I get best value for money on international calls and I sincerely hope the cost of calls to South Africa will drop again soon as that was a huge leap in price.
I also make a lot of calls to the USA but I don't believe that rate has been affected.
As you will have noticed, I only put £5 worth of credit on the account initially as I wanted to be sure of the line quality prior to committing to more credit as I've had a couple of bad experiences in the past with other companies' access numbers, but so far so good as the lines have been clear.
FYI - I have increased my review rating to 4 stars as I appreciate the fact that you have been so proactive and have taken the trouble to respond and also to offer me some credit.
That is the sign of a good business! It's sad that so few companies these days care about customer service.
Thank you again for your help.
Regards
Sue Oldfield
15 November 2017
Unprompted review
Reply from Planet Telecom
Hi Sue,
I'm really sorry that you had a less than satisfactory experience with us, and am concerned to hear you were told that prices to South Africa and USA wouldn't be changing, as we state on our website that all of our prices can be subject to change.
Wherever possible, we try not to raise our rates but like any business, cannot operate at a loss. Therefore, when our costs rise to any destination, we have to pass these changes on to our customers.
ln the case of South Africa, we held on as long as possible before passing on the increased cost. This is the first time the price to call this destination has risen in many years and needless to say, we're working hard to lower the cost of calling South Africa as we speak.
I understand that you spoke to one of our customer service staff yesterday who informed you of the price change and that you are continueing to use our service to make cheap calls to South Africa on your account at these higher rates.
It's clear that you still have a requirement for cheap international calls so, if you contact me, I will add some goodwill credit to off-set against the unexpected price rise. This way, you will receive the rates you expected to receive in the first instance. Please call me free on 08000 886 886.
Please note, whilst I really hope this gesture will help improve your overall impression of Planet Numbers, this gesture is not conditional of a review amendment. Of course, as our company is built on reputation, more stars are always appreciated!
I look forward to hearing from you soon.
With kind regards,
Alex Deutsch
Planet Numbers Ltd
t: 08000 886 886
e: alex@planet-numbers.co.uk
Positive first experience
The user experience was quite straight forward. The helpline was answered swiftly and the service provided was first class. I would use Planet Numbers again and recommend them to others.
3 November 2017
Reply from Planet Telecom
Hi Anthony,
Thank you so much for your glowing review. I'm really pleased that your first experience with Planet Numbers has been so positive!
Please do not hesitate to contact us if there is anything we can help you with in future.
Kind regards,
Alex Deutsch
Senior Network Manager
leaving planet numbers for BT was the …
leaving planet numbers for BT was the worst decision we made, after a year of nightmare glad to be back with planet numbers!!!! from Shaz Saleem Beacon Taxis
27 October 2017
Unprompted review
Reply from Planet Telecom
Hi Shaz,
Thanks ever so much for your review.
I'm sorry that the past year with a different service provider hasn't been great but we're so happy to welcome you back to Planet Numbers!
If there's anything we can do to make your experience at Planet Numbers even better this time around, please do not hesitate to contact us.
Kind regards,
Alex Deutsch
Senior Network Manager
Puzzled...
Puzzled.... Have been using Planet Numbers very successfully (with a Plusnet account providing free 0845 dialling) but am now advised "You cannot reach this country (Finland) with the access number you are using". What has happened?
UPDATE
Had a problem yesterday and used this review facility to explain it. All resolved this morning - thank you Alex: great service! Rating upgraded from 3 to 5
6 September 2017
Unprompted review
Reply from Planet Telecom
Dear Graham,
I'm delighted to hear you've enjoyed making (effectively) free calls to Finland using our 0845 service.
I think its a shame that you've chosen to leave a less than glowing review here, rather than contacting our support team directly with your question.
Unfortunately, the rates for calling various countries change from time to time, which as I'm sure you can understand, is outside of our control.
I'd really like to discuss this with you further, could you please give me a call, free on 08000 886 886.
Best wishes; at your service.
Alex Deutsch,
Network Manager
Luke helped me with a difficult query …
Luke helped me with a difficult query which helped a project we are currently running. Great service.
30 August 2017
Unprompted review
Reply from Planet Telecom
Wow, thanks for the lovely review Daniel - it really is appreciated.
If there's anything further we can help with, please don't hesitate to get back in touch.
Kindest regards
Alex Deutsch,
Network Manager
Best service hands-down.
Having been customers of Tesco international calls for years, spending money every month to have it expire... I'm delighted to have found this service. Our family in the US are grateful as is my bank balance. If you call abroad often, this is a MUST HAVE!
30 June 2017
Reply from Planet Telecom
Hi James,
Thanks so much for your review - I'm so pleased that you're enjoying our service!
If you ever need any assistance, please feel free to get in touch.
Thanks again, James.
Alex Deutsch
Network Manager
A great service well done and thank …
A great service well done and thank you. I have used it and it certainly works.
i was wondering if the message before i call will prompt by providing information as to what your charges are eg. it could say something like calls to this number is free or X pence per minute. This will inform the caller what the chargers will be. Obviously I know you have no control of the charges of my service provider.
30 June 2017
Unprompted review
Reply from Planet Telecom
Hi J T,
Thanks for taking the time to leave us such an awesome review.
We'll take your feedback on board and see if we can make these changes regarding the price points. Sounds like a good idea to me!
Please feel free to get in touch if you ever need any assistance.
Kind regards,
Alex Deutsch
Network Manager
Had no problems whatsoever
Had no problems whatsoever. Even phoned the customer service line to make sure they exist..... and they do. Staff were very professional and good at their job. Were able to answer any questions I had
3 April 2017
Reply from Planet Telecom
Hi Robina,
Yes, we certainly do exist! I'm pleased to hear that you called in and we were able to put your mind at ease.
Don't hesitate to get in touch again should you require any assistance using our service.
Kindest regards
Robin James, MD
Planet Numbers Ltd
Very Happy
Very happy with the service offered by Planet Numbers. Competitive pricing and very good customer service (even designing new technology for us) Wouldnt hesitate to recommend
Jordan / Director
30 March 2017
Unprompted review
Reply from Planet Telecom
Hi Jordan,
Thanks so much for leaving us such a great review, it really is appreciated :)
Best wishes
Robin James, MD
Planet Numbers Ltd
Swapping to Planet Numbers
I don't usually respond to cold calls but was fed up with the rising costs of our old 0800 number provider, so the sales person rang at the right time to catch me in a listening mood.
They did everything they said they would.
We've kept our old number and the swap went very smoothly.
Now our bills are lower. What more could we ask for?
1 March 2017
Reply from Planet Telecom
Hi Mica,
Thank you for your great review
I’m glad you had had a great experience with Planet Numbers and are now benefiting from lower call costs and an improved service.
Please get in touch if we can do anything to make your experience even better.
Best wishes
Robin James, MD
Planet Numbers
Reply from Planet Telecom
Hi Ben,
Wow, what a fab review! Thats put a smile on all our faces, thank you very much :)
If there's any help or assistance we can provide in the future, please don't hesitate to give us a call.
Kind regards
Robin James, MD
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