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Rated 1 out of 5 stars

Heavily invested into alot of Knox motorcycle gear. Thinking it would help. Unfortunately had an accident and it just shredded the jeans like they were nothing.

Company replied

Rated 5 out of 5 stars

Straightforward and clear service. The ordered products, Urbane Pro Utility MK3 shirt and Urbane Pro MK2 trousers, were delivered quickly and well packaged. The sizes corresponded well and the fit of... See more

Company replied

Rated 5 out of 5 stars

My Knox Mk1 summer gloves (approx six years old / 50,000 miles of biking) finally needed replacing. I bought a pair of Knox Orsa Mk3 summer gloves from Infinity, Chiswick, W4 as replacements. I... See more

Company replied

Rated 5 out of 5 stars

Experience was great, beginning to end! I ordered the wrong size gloves and they were able to edit the order last minute before it shipped out. Then the AMAZING, high QUALITY products arrived. Super c... See more

Company replied

Company details

  1. Motorcycle Shop
  2. Activewear Store

About Knox

Written by the company

Knox is a British company specialising in the design and manufacturing of innovative body armour and apparel, mainly for motorcycling but also other adrenalin sports too.

Knox HQ is based in the beautiful Lake District in Cumbria and apparel is developed by a design team, based in the Knox Studio in London.

Knox has always had a pioneering spirit and has taken an innovative and unique approach to the development of motorcycle protection and apparel since it started, in 1981. For Knox making protection and apparel is so much more than just the next wonder material, more than just the science of kilo newtons, CE levels and impact testing, more than a CE certificate.

It’s a passion for making great products, seeking new materials, designing better feeling, better looking, better performing protection and apparel that work for riders on any ride, in any climate, on any bike.

It’s about the synergy between protection and motorcycle clothing, so they work in harmony.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Heavily invested into alot of Knox…

Heavily invested into alot of Knox motorcycle gear. Thinking it would help.
Unfortunately had an accident and it just shredded the jeans like they were nothing.

1 May 2026
Unprompted review
Knox logo

Reply from Knox

We were sorry to read the email you sent to us and this review. We replied, asking for more detail about the product and the accident as you mentioned gravel and the abrasion injury image you sent us was of your back. We need more detail to be able to reply fully.

Rated 1 out of 5 stars

Don’t buy handroid gloves waste of money

Bought some handroid gloves around 8months ago and one glove has completely ripped to pieces while just riding without coming off. Spoke to Knox and they said they can’t do anything and blamed it on leather rot from gloves getting wet even though it’s only 1 glove that’s done it and whenever they was wet I dried them once done riding. Won’t be buying another pair as there expensive and poorly made

14 July 2025
Unprompted review
Knox logo

Reply from Knox

The image you sent was examined by our team and our founder, designer of the Handroid. It showed damage from damp or an unknown substance. There are large holes in the leather, seams were intact. They are fully CE Approved and our number 1 selling glove since their launch in 2010. There was no proof of purchase and we advised no warranty in force with your retailer.

Rated 1 out of 5 stars

Really AWFUL quality

Really AWFUL quality. Looks nothing like the picture. They state they have a 30 day return policy, but when you contact them they offer that you can buy something else and they will charge you an additional $14 for the processing.

8 June 2025
Unprompted review
Knox logo

Reply from Knox

Hi Anne,

We can confirm that there is no record of a purchase or prior contact with Knox, and we do not charge any processing fees.

If you are experiencing an issue with a Knox product, please contact us directly at sales@planet-knox.com and we will do our best to assist you. Otherwise, we would recommend reaching out to the retailer that you purchased the product from.

Rated 5 out of 5 stars

Straightforward and clear service - excellent products

Straightforward and clear service. The ordered products, Urbane Pro Utility MK3 shirt and Urbane Pro MK2 trousers, were delivered quickly and well packaged. The sizes corresponded well and the fit of the products is excellent. High-quality material, high-quality sewing throughout the entire product. Product maintenance and washing is easy. I have used the products during more than 10,000 driving kilometers from spring to early winter. I warmly recommend the products based on my experience.

7 December 2024
Knox logo

Reply from Knox

Thanks very much for taking the time to leave this great review Petri, we appreciate it.

Rated 1 out of 5 stars

Knox gloves are very poor quality and…

Knox gloves are very poor quality and deteriorate after 12 months light usage. Not what you expect from a product priced at a premium price level (I paid over £200 for motorbike gloves). Gloves can no longer be used as a they are split and dangerous. Informed Knox who did not care about my concerns and told me they had no responsibility as they are not the retailer. Couldn't do anything about it as I was 1 month past the 12 month guarantee. Shocking company who doesn't care about safety of its customers, only profits.

23 November 2024
Unprompted review
Knox logo

Reply from Knox

We can't find any trace of an email in your name unfortunately. We requested more information through Trustpilot about your review, but there is no reply. If you had bought a product through a Knox retailer, then you would have been advised to contact them as the warranty is with the retailer. It's important for traceability for all parties that this is followed.

Rated 3 out of 5 stars

Orsa OR4 Textile

Orsa OR4 Textile, bad stitching, weird sizing.
The stitching of the bias tape started coming undone after first couple of weeks of use.
The sizing is strange, too, I have exactly L size by Knox chart, to a millimetre: 200mm length, 230mm circumference. After consulting with support just in case I got the L size, the gloves seem to fit, until you ride in them, then you notice the fingers and especially the thumb are too short as soon as there is handlebar in your hand. Talked to support, they said if my measurements are correct (which they are) XL would not fit me.
I just hope that the shop I bought them from will accept return and refund. It's funny, I'm glad the gloves stitching is of poor quality, as now they are returnable under warranty.
This is not what I would expect for the price.
Speaking of stitching, I see some loose threads coming off on my new Tor jacket, too. I hope, it's not going to come undone, if situation worsens, I'll have to return it, too.
So stitching issues seem to be systeic from Knox. What a pity, such good design and such bad execution.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality you can trust

I love Knox products, they're A+ quality and have a lot of thought behind their design.

Their customer services team are great and they have a great returns/refund policy which makes it super easy to get the right size.

19 July 2024
Unprompted review
Knox logo

Reply from Knox

Thanks very much for your review of Knox service and products, we really appreciate your support.

Rated 2 out of 5 stars

Ordered a regular length jeans

Ordered a regular length jeans, and received a short-length jeans.
Customer service insisted it was the regular length despite it clearly being labelled as the short version.
Had to go back and forth with the customer service and they didn't even apologise for messing up and wasting my time.

19 August 2024
Unprompted review
Knox logo

Reply from Knox

We are sorry to read your review Daniel. We have looked into your case from December 22 and January 23 and we agree that our service was not as it should be on those occasions. We're sorry you had this experience and hope that the jeans were well received once the correct product was sent.

Rated 1 out of 5 stars

Orsa Gloves Failed after 3K

Seam stitching failed on a pair of Orsa gloves after exactly 1yr and a month and only around 3000 miles of road riding very disappointed. I expected more from what I thought was a quality UK brand.

Knox offered to repair them if I paid for the repair as it was out of 12 month warranty. Zero goodwill for a previously loyal customer. I’ll be spending my hard earned £ elsewhere in the future.

Sub standard product & terrible customer service

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I have bought a few things from plant…

I have bought a few things from plant knox jeans, jackets, Armer jackets etc I find the quality superior to any other you can buy on the market, the staff are so helpful and recently spoke to Jennifer shone to help me with a padded jacket I was after , she went above and beyond to sauce this product for me so grateful 🙏 thank you so very much for your time ,I can recommend them as a company and the products they sell ,such a great fit ,great for women's clothes too, most trousers have different leg lengths which is a plus in my opinion, ( and as we women know it's very hard to get the fit right in moterbike gear ) so don't bother looking at anything else, there is other stuff on the market ( for women & men) but not as good quality it's a little bit more expensive but you only get what you pay for and it's worth every penny 👍👍

22 July 2024
Unprompted review
Knox logo

Reply from Knox

Thanks very much for your fantastic feedback on Knox products. Great to hear you like our range so much and that we were able to find you the products you needed.

Rated 2 out of 5 stars

Knox Urbane Pro Ut

Purchased a Knox Urbane Pro Utility in February 24. Had been looking for a medium in the camel colour and the only one I could find was from Motoin.De in Germany, The price was good, but probably slightly more expensive once VAT and import tax had been added by HMRC (gotta love brexit)! During a motorcycle trip to the Ardennes in May, noticed that the seam in one of the sleeves had come undone. Knox say they are uninterested in dealing directly with my problem and to go back to the shop of purchase!
No response from Motoin.de. So all in all a sad response from both companies. A shame really because the jacket/shirt itself is really good (other than the sh1tty quality control on the stitching, of course).

22 May 2024
Unprompted review
Knox logo

Reply from Knox

Sorry to read your review. Knox is always interested in the quality of its products. Warranty is with the retailer however, and it is important that the process of contacting the retailer is followed.

Rated 5 out of 5 stars

Urbane pro Mk3 - love it

Bought an Urbane pro Mk3 to replace my summer textile jacket. As I live in Spain, I used to use my summer jacket all year round with a wind proof base layer.... can´t do that anymore! This is significacntly more breatheable and I am looking forward to some extra airflow this summer. (I´ve waited a few moths to post this review to get a chance to see how it fairs in 30C+, very happy)

22 September 2023
Rated 5 out of 5 stars

Knox Orsa Mk3 summer gloves

My Knox Mk1 summer gloves (approx six years old / 50,000 miles of biking) finally needed replacing.

I bought a pair of Knox Orsa Mk3 summer gloves from Infinity, Chiswick, W4 as replacements.

I would highly recommend these Knox gloves to all bikers due to their fit, the ease of fastening using the simple capstan locking wheel, the feel of the bike controls through the gloves and most importantly, the excellent venting system.

15 May 2024
Unprompted review
Knox logo

Reply from Knox

Thanks very much for your review Kevin, great to hear you are enjoying your new Knox Orsa MK3 gloves!

Rated 4 out of 5 stars

The delivery was quick and I received…

The delivery was quick and I received the product I ordered. I do not think I need to give more than 4 stars for getting what I expected.

13 February 2024
Knox logo

Reply from Knox

Thanks for your review SP. Hope you enjoy riding in your new Knox gloves.

Rated 5 out of 5 stars

Ordered wrong size

Ordered wrong size but return and replacement service very easy to use. Jeans very good quality.

12 February 2024
Knox logo

Reply from Knox

Thanls very much for your review on our service and your new Knox Jeans!

Rated 5 out of 5 stars

Fantastic gloves

Fantastic gloves , literally 5 times better than any other brand I’ve tried for quality , style and so far longevity

4 March 2024
Unprompted review
Knox logo

Reply from Knox

Thanks very much for your review Mark, great to hear you like the Handroid gloves so much!

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