piyama.com.au Reviews 120

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, luxurious fabrics, and beautiful designs, often noting how comfortable and soft they feel. Many people appreciate the versatility of the items, wearing them both at home and as stylish outfits, and frequently purchase them as gifts for family and friends due to their premium feel and unique aesthetic. The ordering process is often described as seamless, with efficient and fast delivery services. However, some customers also noted inconsistencies with sizing depending on the style, and a few experienced issues with customer service regarding returns, refunds, or initial responses to concerns. There were also occasional mentions of increased shipping costs to certain regions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the fabric... See more

Order

Customers express satisfaction with their orders, frequently praising the quality of items and the efficiency... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and... See more

Based on these reviews

Rated 5 out of 5 stars

Title: Giselle Bridal Robe - Cotton Modal Off White Quality is beyond 2026. I haven't seen or felt 100% cotton like this possible ever. Do not hesitate to purchase this magnificent robe. True to si... See more

Rated 5 out of 5 stars

Gorgeous product . Frequent new styles and fabrics always being added . The fabrics are fresh , soft , comfy and so easy to care for . Ive been buying Piyama for family, friends and myself since t... See more

Rated 5 out of 5 stars

Piyama is one of my favourite Australian brands. These aren’t just PJs! I own 8+ pairs, which I wear multiple times a week, including as matching sets or and mixing different sets as casual outfits. I... See more

Rated 5 out of 5 stars

I have bought multiple pairs of pjs from Piyama and continue to keep going back. They are such beautiful designs which are great for gifts, bridesmaids or even just to feel like a bit of luxury at hom... See more

Rated 4 out of 5 stars

I love most of my sets from piyama. Sometimes the sizing can be hit and miss depending on the style but I do appreciate the descriptions. My absolute favourite pair for comfort, perfect fit on top and... See more

Rated 3 out of 5 stars

Happy with the Gingham set, just keep in mind it is shorter at the front. With the sophie sleep set, terrible fit across the bottom so sizing varies and unfortunately customer service overlook concern... See more

Rated 5 out of 5 stars

Have been wearing piyama myself and buying piyama for family and friends for years now and the premium quality always remains the same. Customer service is also fantastic. Pyjamas aren’t something peo... See more

Rated 5 out of 5 stars

Piyama are absolutely amazing! Super fast despatch and arrival of your new best friends!! I cannot explain how much the comfort of my piyama’s contribute to my sleep. I have so many different styles s... See more

Rated 4 out of 5 stars

Really love the pajamas, have been buying piyama for years! Had some trouble with some pieces (which the piyama team took trouble to help me with it, appreciate it!). Giving it a 4 only because recent... See more

Rated 5 out of 5 stars

These pajamas are absolutely amazing! The quality is incredible – you can tell right away that they’re made with care. They’re unbelievably soft, cozy, and comfortable, yet still feel durable and well... See more

Rated 5 out of 5 stars

The shipping is really fast and the items matched the website photos well! I do think they exaggerate how oversized their items are which leads to confusion ordering. I did return one item because it... See more

Rated 5 out of 5 stars

I have been purchasing from Piyama for many many years now and I have loved each and every piece of clothing that I received from them. The quality is amazing and the fabrics soft and luxe. I have va... See more

Rated 5 out of 5 stars

These pj's are my go-to gift for Christmas, birthdays, and 'just because' days for family and friends. The fabric is lovely and soft, the fit is comfy, and most of the pants have pockets :) The custom... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered a Christmas gift in the wrong size, and the Piyama Customer Service team has been so kind and responsive. They helped me place a new order and gave me a new first-time customer... See more

Rated 5 out of 5 stars

I absolutely LOVE Pijama... resulting in too many sets already. Since I want to share these lovely PJ's with everybody, all my girls and friends get a pair for birthdays, and any other excuse I can fi... See more

Rated 5 out of 5 stars

I’ve bought several pairs of pyjamas from Piyama now. I bought myself and my bridesmaids pyjamas, which 2.5 years later, we’re all still wearing often! Since then, I’ve bought myself and family/frie... See more

Rated 5 out of 5 stars

The best gift I ever gave wasn’t under the tree, it was from Piyama! Last Christmas I bought sets for my whole family, the quality is beautiful, and it’s now a family tradition. I’ll never buy pyjamas... See more

Rated 5 out of 5 stars

I just love these PJ's! I can't wear anything else anymore- they are so soft and comfortable! I give them as gifts any time I can cause I know how much they will be appreciated!! My daughter gave Piya... See more

Rated 5 out of 5 stars

This is my favourite Pj’s I have quite a few sets and nighties, I buy always a size up due to liking my Pjs loose so I would say true to size. I always buy cotton as I love natural fiber clothing, I... See more

Rated 5 out of 5 stars

I have several sets of Piyama pjs - long, shortie, nighties, oh and I also have a long robe. They are all comfortable, beautifully made, wash well and pretty. I love having a shower after a hard day a... See more

Rated 5 out of 5 stars

Every order that I have made with piyama has been seamless and I have been highly satisfied with the products! The quality of their pieces is top tier and their designs are unique and beautiful... See more

Rated 5 out of 5 stars

I'm so pleased with this purchase. I've been looking for a light cotton robe forever and was so pleased to discover this kimono in the stunning olive leaf pattern. So cool and comfortable, stylish yet... See more

Rated 5 out of 5 stars

Got this set for the hospital while I was there having my second baby and had 2 different nurses buy it. I received so many compliments and it helped me feel a little like myself. I have also worn it... See more

Rated 5 out of 5 stars

Amazing pjs that are generous in size, cut to flatter and provide room to move in while sleeping. They are feminine and something to look forward to any time they are won. Quick postage and wond... See more

Rated 1 out of 5 stars

I strongly advise others to think twice before ordering from Piyama.com.au, especially if you value fair customer service and transparent refund policies. I’ve now spent nearly $375 on their... See more

Company replied

Rated 5 out of 5 stars

I ordered the Sophie Sleep set in midnight blue. I’m in the US and had no trouble with shipping. I love these pajamas. Lightweight, comfortable, and so flattering. As a large chested woman, I really a... See more

Rated 5 out of 5 stars

They were awesome. Timely shipping and the set is GORGEOUS! I wear it so often and it’s so comfy too! I actually had a delivery issue where someone, we believe, stole my package, and Piyama was kind e... See more

Rated 5 out of 5 stars

Such an amazing brand ! Luxury products, fantastic design & beautiful fabric set this brand apart from so many others . I just adore the nightwear ( that works by day ) and eagerly await new designs... See more

Rated 1 out of 5 stars

Worst customer service. I returned an item clearly unworn but the tag was removed. I sent it back to the warehouse and they were not able to issue a refund and had an attitude with me from the beg... See more

Rated 5 out of 5 stars

Wow … the Marlon Botanic Sleep wear set is absolutely stunning! The style & quality of the fabric is beautiful and so lovely to wear. Honestly, it is elegant you could even wear it out. The si... See more

Rated 5 out of 5 stars

I buy Piyama for everyone in my family and they are exceptional quality and design. The fabrics are so comfortable and relaxed. The Piyamas arrive so quickly often within 48 hours of ordering. No... See more

Rated 5 out of 5 stars

I have bought my wedding getting ready pjs for myself, bridesmaids, mother of the bride and mother of the groom. They are all beautiful and comfortable and each design unique and suited to the person.... See more

Rated 5 out of 5 stars

I love Piyama pyjamas & have bought many sets over the past couple of years after discovering the brand. The styles are beautiful & comfortable & the fabrics & patterns are lovely. Definitely my favou... See more

Rated 1 out of 5 stars

Terrible customer service. I purchased a nighty that was advertised online as 130 cm long, but when I measured it, the actual length was 136 cm. Despite the incorrect information on their website, I... See more

Rated 5 out of 5 stars

I bought a few pieces that were all the wrong size. I did an exchange with them and had some adjustments along the way and Lily the customer service rep was so kind and attentive. She changed my excha... See more

Rated 1 out of 5 stars

I'm giving one star ! Why because I'm now addicted to your pjs .. Lol 😆 Any rehab for being addicted to the best pj store in Australia 🇦🇺 Absolutely the best ❤️😂

Rated 5 out of 5 stars

I have bought from Piyama twice - once to give as gifts to my bridesmaids and another time just for myself. I am consistently impressed with the quality of the pajamas. They feel like cooling bedsheet... See more

Company replied

Rated 5 out of 5 stars

I am so in love with every item in my order - there are a 6 sets i ordered. They are gorgeous. The fabric is lush and sewn perfectly. High quality. The design is perfect for sleeping. Ge... See more

Rated 1 out of 5 stars

Horrible customer service- resulting to weak intimidation and invalid threats. Low quality products not worth the price tag.

Rated 5 out of 5 stars

My daughter was in a destination wedding bridal party and the bride purchased matching pajamas for all the bridesmaids for the night before the wedding. However, the bride ordered the wrong size for... See more

Rated 5 out of 5 stars

I have been wearing and gifting piyama pj’s for several years now. They are the only pyjamas I wear!! They are soft, breathable and ever so comfortable. They don’t go out of shape and come in the mo... See more

Rated 5 out of 5 stars

I got the house dress of my dreams – romantic but also super comfortable. I did order the wrong size originally but the exchange process was super easy. I would definitely order from here again.

Rated 5 out of 5 stars

Am quite picky with my pajamas as items that are too tight, pull etc drive me crazy! But the Piyama brand has hit it outta the park!!! I’ve now bought sets for several women in my family and we each a... See more

Rated 5 out of 5 stars

“I’d like to speak to the manager… so I can tell them how amazing you are!” I am blown away by this brand. I’ve been a fan for a few years and purchased several pairs to wear in my postpartum era.... See more

Company replied

Rated 5 out of 5 stars

Great quality products. Stunning fabric and designs. Any returns, for sizing changes have been easily and efficiently dealt with. I have recommended Piyama to many people and fiends have ordered for t... See more

Rated 5 out of 5 stars

These Pajamas are adorable! so soft and comfortable and with cute details to make them stand out and be a cuter more put together pajama set. I love these and will be ordering more!!

Rated 5 out of 5 stars

I bought my bridal jammies from Piyama and they are absolutely perfect! They are my second set after receiving another pair as a bridesmaid and they are a go-to for Christmas gifts as well.

Rated 5 out of 5 stars

Outstanding service and gorgeous quality! The Piyama team went above and beyond, I can’t wait to wear my set on my wedding day and match with my bridesmaids. I’ll definitely be shopping here again 🥰

Rated 5 out of 5 stars

I had been looking for PJs for awhile that are sustainable, fit my budget, ethically made, and have a cute design. Luckily, I was sent a Piyama ad and went straight to their site. I bought two sets to... See more

Rated 5 out of 5 stars

I have multiple pairs of Piyama's, they are so comfortable and chic. The ordering process is great and they arrive quickly. I can't help myself ordering more as the designs are great and the fabric... See more

Rated 1 out of 5 stars

Sizes are ridiculously oversized and they wont accept a return or exchange as they say $75AUD is a "discounted" price. Cotton is very hard and the pjs look ridiculous on me!

Company replied

Rated 5 out of 5 stars

I've got 4 pairs of Piyama PJ's, all different styles and I love them all. They are pretty, feel luxurious and are reasonably priced. I won't buy any other PJ brand now that I have found them - I also... See more

Rated 1 out of 5 stars

This company is fraudulent! Their customer service is awful and they charge for returns even if items are defective and don’t allow cancellation of orders. Avoid at all costs

Company replied

Rated 5 out of 5 stars

Piyama products are gorgeous. Fabrics so soft and beautiful. The styles are beautiful as well. I love wearing your clothing. I have purchased quite a bit of their clothing. Purchasing is seamless... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

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Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

11/10 - Couldn’t be happier!

What a COMPANY, and what an 11/10 experience. Abbey looked after me so well, was so quick to respond to all of my queries and could not have been more helpful. The products themselves are so so so pretty, would recommend all! Great customer service and products!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Got the Suzette sleep set. These are so gorgeous! Bought for my bridesmaids and got tons of compliments. They are high quality and comfy!!!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier!

Ordered these for my wedding in Spain and I could NOT have been happier (am based in the UK). Felt like a princess the whole morning. Fit, material, everything - absolutely loved! 100% would buy again. True to size, I got a small and it fits perfectly.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Love this brand, love this purchase

It can be hit or miss when buying online but this was certainly a hit. Great quality fabric, great style. In a sleepwear world it’s not easy to find style and Piyama does style so incredibly well. I’ll certainly be back.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

They were awesome. Timely shipping and the set is GORGEOUS! I wear it so often and it’s so comfy too! I actually had a delivery issue where someone, we believe, stole my package, and Piyama was kind enough to send me a substitute for the lost package. They’re the best and we will definitely be ordering again!!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Best Pajamas!!

These Pajamas are adorable! so soft and comfortable and with cute details to make them stand out and be a cuter more put together pajama set. I love these and will be ordering more!!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Building a Collection

This is my third matching set from Piyama. I will definitely be buying a fourth! The first one was gifted to me and I immediately ordered two more after wearing it!

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. I returned an item clearly unworn but the tag was removed. I sent it back to the warehouse and they were not able to issue a refund and had an attitude with me from the beginning and to top it off they told me to pay for the shipping label to have the same item I already paid for sent BACK to me. If you’re not going to allow returns without a tag when clearly unworn, don’t use a third party to facilitate returns. They were extremely unprofessional with their email and rude.

Quality. Out of the 3 pieces I chose, 2/3 were so wrinkly and stiff it was not worth the price. Fit weird and not good quality /soft quality like they market it for.

Quality was not it and the CS was the worst.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

The best

I love all my piyama pjs! They are so soft as well as being well made and adorable designs!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Feminine and Lovely

I absolutely LOVE Pijama... resulting in too many sets already. Since I want to share these lovely PJ's with everybody, all my girls and friends get a pair for birthdays, and any other excuse I can find. I honestly love the quality, and I feel comfy and feminine when going to bed ... or keep wearing it during a lazy weekend day. ENJOY

1 August 2025
Unprompted review
Rated 5 out of 5 stars

By far my favourite pjs

By far my favourite pjs
I have a pair of piyamas that suit every season. I have gifted to family and friends who also love.
I live in the nightie throughout summer and feel cosy in the pjs sets in winter.
Without a hint of doubt ; best brand ever

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Piyama your products are gorgeous

Piyama products are gorgeous. Fabrics so soft and beautiful. The styles are beautiful as well. I love wearing your clothing. I have purchased quite a bit of their clothing. Purchasing is seamless and quick.
Thank you Piyama x

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products. Stunning fabric and designs. Any returns, for sizing changes have been easily and efficiently dealt with. I have recommended Piyama to many people and fiends have ordered for their bridal parties.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Piyama turned Christmas morning into a tradition — not just pyjamas

The best gift I ever gave wasn’t under the tree, it was from Piyama! Last Christmas I bought sets for my whole family, the quality is beautiful, and it’s now a family tradition. I’ll never buy pyjamas anywhere else. Thank you Piyama for helping me give a gift that last long after the wrapping paper is gone x

25 December 2024
Unprompted review

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