Nickel 👌 téléphone 📱 excellent. iPhone 14 reste encore en 2024 un bon rapport qualité prix et reste au top par rapport au concurrence
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Je Vien de commander un Samsung Galaxy s25 Ultra je ferai un retour quand je l aurai reçu merci pixmania
Company replied
Excellent price and delivered really quickly, no problems at all. Good communication of the order status every step of the process.
Company replied
They will deduct 315€ in my bank account but I didn't get yet the products I order, how can they refund it please make it action and help me about that merci @pixmania (4182883) this is the r... See more
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Company details
Written by the company
Découvrez pixmania.com, la marketplace dédiée à l'univers high tech. Relancée en mars 2022, Pixmania fait peau neuve. Alors venez profitez de nos smartphones neufs et reconditionnés, nos ordinateurs portables neufs et reconditionnés, nos tablettes, et bien d'autres, aux meilleurs prix grâce à nos solutions de financement jusqu'en 48 fois et de reprise de vos appareils. Retrouvez toutes vos marques préférées (Apple, Samsung, Microsoft, Sony, Fitbit...) avec plus de 150 000 références !
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4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
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Nickel 👌 téléphone 📱 excellent
Nickel 👌 téléphone 📱 excellent. iPhone 14 reste encore en 2024 un bon rapport qualité prix et reste au top par rapport au concurrence
14 June 2024
Unprompted review
This company is the worst ever…
This company is the worst I have ever purchased from they don't reply to emails or answer calls and never a solution to the problem. The return policy is the worst ever don't know how I can return a product in its original packaging when I have to see if the product works and if it doesn't you can't return it because the seal has been broken. Even when it s not you have to pay for the return and you are not refunded because the packaging has a stain or some cooked up story.
Please don't buy from here not even if you are sure you won't return it.
THIS IS A SCAM COMPANY
Update
Received email asking to explain my problem with the purchase after this review yet to get a response 😔
10 January 2024
Unprompted review
Reply from Pixmania.com
Bonjour,
Nous vous remercions d'avoir partagé votre expérience d'achat avec nous, et nous regrettons sincèrement les difficultés que vous avez rencontrées en matière de politique de retour. Votre satisfaction est notre priorité, et nous prenons vos commentaires très au sérieux.
Nous comprenons vos préoccupations concernant la politique de retour et la nécessité d'ouvrir l'emballage pour évaluer le produit. Nous sommes désolés si cela a entraîné des complications lors du retour de l'article. Nous comprenons que chaque client a des besoins spécifiques, et nous sommes toujours ouverts à trouver des solutions adaptées.
Cependant, nous avons remarqué que vous avez indiqué que nous aurions refusé votre retour, alors que notre vendeur vous a fourni la procédure de retour. Nous aimerions en savoir plus sur cette situation pour comprendre pourquoi cela s'est produit. Pourriez vous nous fournir plus de détails sur la communication que vous avez eue avec notre vendeur ? Cela nous aiderait à identifier les points d'amélioration nécessaires.
Nous nous excusons sincèrement si vous n'avez pas reçu de réponse ou de solution à vos précédents appels ou e-mails. Nous sommes déterminés à résoudre cette situation de manière satisfaisante pour vous.
Si vous le souhaitez, veuillez partager plus d'informations sur votre expérience de retour, et nous ferons tout notre possible pour trouver une solution qui répond à vos attentes.
Nous apprécions votre compréhension et nous nous engageons à améliorer nos processus pour éviter de tels problèmes à l'avenir.
Nous restons à votre disposition pour toute information complémentaire et nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Pixmania
Pixmania/chip9
I ordered a Galaxy smartwatch in December 2023. I took advantage of the Oney x 4 payments offer.
I then received a notification that the order was cancelled as the watch was out of stock.
This meant that I had to source another watch through a different company.
Then after doing this I received a message on 21 December that the watch was being dispatched after all from Pixmania.
They also took the first payment of 91.32 euros off my Oney account.
As I had already received a watch from the other company I tried to cancel the watch with Pixmania but as it was already in transit I could not do so.
The watch arrived after Christmas and I notified Pixmania that I was returning the watch.
I had to pay the return postage from France to Portugal on a tracked delivery.
The watch was returned to them in an unused condition and still sealed.
Pixmania are now saying that the seal on the watch had been broken- it had not - and that no refund will be issued. They sent photographs but this was not how i returned the watch.
Further they will continue to take payments from my Oney account, the next one being on 21 January.
They want me to pay the postage to send the watch back to me - but I dont want it and never did after they first informed me that my order was cancelled.
Oney do not want to know - they can only stop the payments if Pixmania cancel the order.
By the way the supplier would appear to be a company called chip9 - or they are part of Pixmania.
I will never use this company again and will pursue them and chip9 until i get a refund.
28 December 2023
Unprompted review
Reply from Pixmania.com
Bonjour, c'est très bien !
Nous sommes ravis que vous ayez apprécié votre expérience chez nous.
Merci beaucoup pour votre recommandation !
Nous espérons avoir le plaisir de vous revoir bientôt.
L'Equipe Pixmania
Article conforme à sa description
Commande conforme à la description.
Emballage soigné ; envoie rapide.
11 January 2023
delai parfait
2 January 2023
Parfait parfait
8 December 2022
ras good deal
1 October 2022
Parfait conforme à la description
15 September 2022
Excellent service
8 September 2022
Portable piraté
1 September 2022
Reply from Pixmania.com
Bonjour,
Nous vous présentons toutes nos excuses pour ce contretemps.
Pouvez-vous nous apporter de plus amples informations sur le problème que vous avez rencontré par mail à l'adresse mail : service-client@pixamnia.com.
Nous restons à votre disposition et nous serons ravis de vous répondre dans les plus brefs délais.
Bien cordialement,
L'équipe Pixmania
tres belle prestation
26 August 2022
Top...super service et timing...bravo!!!
25 August 2022
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